Admissions Outreach & Support Coordinator

Austin Community College; United States; Remote; USD 20,664 - 26,491; Full time

Benefits offered by this job

Paid vacation time

Medical benefits

401K

Job summary

A college in the U.S. is seeking a Customer Support Coordinator to assist premium members by providing valuable resources and support throughout the college admissions process. The role includes managing inquiries, connecting with families through calls, and collaborating with the marketing team. Candidates should possess a Bachelor's degree, excellent communication skills, and experience with digital tools. This position offers competitive benefits and a supportive work environment.

Qualifications

• Outgoing personality with great energy and an excellent phone presence.
• Strong collaboration and people skills to interact with staff, colleagues, and customers.
• Ability to work with digital technology effectively.

Responsibilities

• Provide value and resources to every family that engages with the company.
• Connect with families to discuss the admissions process.
• Manage leads through a CRM platform and provide feedback to operations.

Skills

Customer service

Problem-solving

Communication

Collaboration

Goal-oriented

Education

Bachelor’s Degree or higher

Tools

Salesforce

Zoom

Job description

A college in the U.S. is seeking a Customer Support Coordinator to assist premium members by providing valuable resources and support throughout the college admissions process. The role includes managing inquiries, connecting with families through calls, and collaborating with the marketing team. Candidates should possess a Bachelor's degree, excellent communication skills, and experience with digital tools. This position offers competitive benefits and a supportive work environment.