Admissions Operations Support Analyst

California State University; Pomona (CA); On-site; USD 54,000 - 78,000; Full time

Job summary

Cal Poly Pomona, Office of Admissions, seeks an Admin Analyst/Specialist NE to support admissions workflows, data accuracy, and system testing. You will coordinate applicant review, monitor progress, resolve processing issues, and assist in special processing tasks.

The role requires a Bachelor's degree or equivalent administrative experience, strong communication, and the ability to manage multiple priorities in a fast-paced university environment.

Qualifications

• Bachelor's degree or equivalent training in an administrative field or related experience.
• Ability to learn, interpret, and apply a wide variety of policies and procedures.
• Experience with data and basic statistical techniques is a plus.

Responsibilities

• Understand freshman, transfer, and graduate admission requirements and workflows.
• Provide operational support for admission processes and workflow coordination.
• Review eligibility, research discrepancies, and assist in complex cases.
• Maintain accuracy of admissions records and perform data cleanup in systems.
• Coordinate testing and system processes for admissions platforms.
• Advise students on CSU residency policies and enrollment steps.

Skills

Strong oral communication

Interpersonal skills

Customer service

Microsoft Outlook Suite

Education

Bachelor's degree or equivalent training

Tools

Microsoft Outlook Suite

Job description

Job Classification: Admin Analyst/Specialist NE

Work Schedule: Monday - Friday, 8am - 5pm

The Department

The Office of Admissions, within the Division of Enrollment Management at Cal Poly Pomona, is responsible for admission activities for international, out-of-state, undergraduate, and graduate students, as well as transfer credit for new entering transfer students. The Office sets and meets University enrollment goals through strategic trend review, planning with Deans and senior management, and providing accurate, timely admissions services. It reports to the Vice President for Enrollment Management.

Duties and Responsibilities

Admissions Operations & Technical Support:

• Requires thorough understanding of freshman, transfer, and graduate admission requirements, including GPA/unit calculations, A-G subject areas, Golden Four coursework, test scores, and transcript requirements
• Provides operational assistance for undergraduate and graduate admissions: coordinating applicant review workflows, monitoring application progress, identifying incomplete items, and resolving processing issues
• Coordinates preparation of applications for admission decisions, including reviewing eligibility, researching discrepancies, and facilitating manual review for complex or non-routine cases
• Maintains accuracy and integrity of applicant and admissions records using PeopleSoft, queries, and reports; performs data cleanup and reconciliation
• Processes admissions for specialized populations including Dual Enrollment and Young Scholars programs
• Performs specialized processing and reconciliation including Associate Degree for Transfer (ADT) cleanup, ERS processing, and transfer pathways
• Coordinates student conduct-related admissions processing and maintains related profiles
• Handles admissions document processing: transcript and academic document data, researching missing/inconsistent information
• Collaborates with Admissions staff, academic departments, and IT on system testing, enhancements, and process solutions
• Assists in evaluating admissions workflows and business processes, recommending operational improvements

Office of Admissions Support:

• Participates in Office of Admissions, Enrollment Management, and divisional staff meetings; attends major promotional events (e.g., Fall Preview Day, Spring Open House)
• Conducts testing of admission systems including Cal State Apply, Bronco Applicant Portal (Slate), and PeopleSoft processes
• Advises prospective and admitted students regarding CSU residency policies
• Provides generalist support at the department service desk, on telephones, and via virtual platforms
• Responds to inquiries regarding application process, admission status, CSU eligibility, required documents, and admission appeals
• Supports front-facing Admissions counter on a rotation basis; assists with student portal checklists, service indicators, and enrollment appointments
• Maintains broad understanding of admission, matriculation, mandatory orientation, and enrollment policies

Qualifications

• Bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to development or improvement of administrative policies, procedures, practices, or programs
• Equivalent training and administrative work experience of one year in the same area
• Working knowledge of general practices, program, and/or administrative specialty, and of budget policies and procedures
• Ability to learn, interpret, and apply a wide variety of policies and procedures
• Knowledge of basic methods for research and statistical analysis; ability to analyze data and make projections using business mathematics and basic statistical techniques
• Ability to organize and plan work and projects, handle multiple priorities, and make independent decisions
• Ability to compile, write, and present reports related to the program or administrative specialty
• Demonstrated ability to establish and maintain effective working relationships and serve as a liaison for the organizational unit

Preferred Qualifications

• Bachelor's degree preferred
• Familiarity with California community college courses
• Strong oral communication and interpersonal skills; strong customer service
• Ability to work independently and handle multiple work priorities and projects
• Ability to use judgment and discretion to act when precedents do not exist
• Knowledge of CPP policies and procedures
• Skilled in desktop computing, specifically Microsoft Outlook Suite

Compensation and Additional Notices

• CSUEU bargaining unit 9; classification salary range $4,799-$6,992 per month
• CSU Out-of-State Employment Policy prohibits performing CSU-related work outside California
• Conditional offer pending satisfactory completion of a background check (including criminal records check)
• Education Code 89521: applicants must disclose any final decision determining they committed sexual harassment within the last 7 years, once minimum qualifications are confirmed
• As a federal contractor, Cal Poly Pomona complies with Pay Transparency Nondiscrimination and VEVRAA veteran priority referral requirements
• Reasonable accommodations available for applicants and employees with disabilities