Admissions Officer, Baltimore (Hybrid)

Strayer University Inc.; Baltimore (MD); Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Tuition assistance

401(k) retirement plan

Job summary

Strayer University Inc. is seeking an Admissions Officer for Baltimore in a hybrid role.

You will handle inquiries, conduct phone interviews, guide applicants through the enrollment process, and collaborate with campus partners to ensure a smooth admission path for prospective students. Ideal candidates have 2–5 years in customer service or sales, a Bachelor’s degree or equivalent, and strong communication skills.

Qualifications

• 2–5 years proven customer service and/or sales experience preferred.
• Bachelor’s degree or equivalent highly preferred.
• Must be authorized to work in the United States.

Responsibilities

• Make outbound calls to prospective students.
• Set phone interview appointments with inquiries.
• Interview prospective students to assess background and goals.
• Educate on Strayer programs, locations, and financing options.
• Assist with the application process and admission review.
• Enroll new students and verify prerequisites and transcripts.
• Coordinate with Student Services and Registrar to finalize enrollment.
• Adhere to university policies and regulatory requirements.

Skills

Outbound calls

Interviewing

Customer service

Communication

Microsoft Excel

Education

Bachelor’s degree or equivalent

Tools

Excel

PowerPoint

Job description

## Admissions Officer, Baltimore (Hybrid)Applylocations: Baltimoretime type: Full timeposted on: Posted 3 Days Agojob requisition id: R30471Under general supervision, is responsible for handling all aspects of the student recruitment efforts in a fast-paced, results and compliance-driven environment. This position is responsible for helping individuals interested in attending Strayer enroll in the University by responding to inquiries, interviewing prospective students over the phone walking students through the entire application and enrollment process and consistently achieving performance objectives. This also includes partnering with other functions to provide prospective students with the information necessary to determine if Strayer would meet their educational needs such as program offerings, financial options, and satisfying academic prerequisites.**Campus Address:**301 Mission Blvd. Ste 1110## Baltimore, Maryland 21230**Essential Duties & Responsibilities:*** Make a sufficient number of outbound calls and effectively respond to all prospective student inquiries.* Set phone interview appointments.* Interview prospective students to determine their educational background and future goals and objectives.* Educate prospective students on the benefits of attending Strayer University, including our high-quality academic programs, convenient locations, flexible course offerings, and recommend appropriate course(s) of study.* Assist prospective students with the application process and review qualifications for admission.* Enroll new students and ensure appropriate basis of admission is obtained, all prerequisites are satisfied, and previous college transcripts are ordered if applicable.* Ensure prospective students’ admissions files are complete and assist students with initial registration process.* Partner with other departments as necessary to finalize enrollment process, including Student Services, Academics, and the University Registrar’s Office.* Adhere to all University policies and procedures and federal, state, and accrediting agency rules with respect to recruitment.**Job Skills:*** Must be detail-oriented and have a focus on achieving optimum results, while maintaining high ethical standards and attention to compliance with University policies and regulations.* Must possess the energy and determination necessary to provide valuable and timely services to prospective and newly enrolling students* Must have strong computer skills (Excel, PowerPoint, etc.)* Excellent oral and written communication skills****Work Experience:***** 2-5 years proven customer service and/or sales experience highly preferred**Education:*** Bachelor’s degree or equivalent highly preferred**Other:*** Must be able to travel 10% of time.* Must be able to lift 10 lbs.* Typical office setting and/or remote.* Mobility within the office including movement from floor to floor.* Travel via plane, car, and metro may be required to perform this job.* Must be able to work more than 40 hours per week when business needs warrant* Access information using a computer.* Effectively communicate, both up and down the management chain.* Effectively cope with stressful situations* Strong mental acuity* Regular, dependable attendance and punctuality are essential functions of this job.* Other essential functions and marginal job functions are subject to modification.Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position.$22.12/hr is the expected starting pay for this position. This offer is based on current budgetary guidelines and additional factors outlined below.SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.Careers - Our Benefits, Strategic Education, IncSEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.$20.00 - $30.50 - Hourly*If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at [e-mail]*.