Admissions Navigator for Behavioral Health

Sanford Careers; Marne (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A health services provider in Michigan is seeking an Admissions Specialist to manage patient inquiries and facilitate admissions processes. The candidate will assist prospective patients, documenting calls and scheduling admissions, while ensuring compliance with HIPAA regulations. Essential qualifications include a Bachelor’s Degree in a relevant field and 2-4 years of customer service experience. This role requires strong communication skills and the ability to work in high-stress situations, providing support during critical times.

Qualifications

• 2-4 years of sales and customer service experience required.
• 2 years’ experience in recovery treatment required.
• Experience with mental health/substance abuse treatment preferred.

Responsibilities

• Answer inquiry calls efficiently and courteously.
• Coordinate and schedule prospective patient’s admissions.
• Ensure all intake workflow is followed.

Skills

Knowledge relating to substance use disorders

Basic medical knowledge

Knowledge of trauma informed care

Ability to work with patients in high stress situations

Ability to maintain confidentiality

Education

Bachelor’s Degree in social work or Human Services

High school diploma or equivalent

Tools

Microsoft Office

Job description

A health services provider in Michigan is seeking an Admissions Specialist to manage patient inquiries and facilitate admissions processes. The candidate will assist prospective patients, documenting calls and scheduling admissions, while ensuring compliance with HIPAA regulations. Essential qualifications include a Bachelor’s Degree in a relevant field and 2-4 years of customer service experience. This role requires strong communication skills and the ability to work in high-stress situations, providing support during critical times.