Admissions Liaison

Center for Autism and Related Disorders, LLC; Sacramento (CA); Hybrid; USD 22,000 - 29,000; Full time

Benefits offered by this job

Fully remote

Job summary

The Center for Autism and Related Disorders, LLC (CARD) seeks an Admissions Liaison to support the admissions team from a fully remote office. You will handle inquiries, guide families through enrollment, and coordinate packets while maintaining confidentiality and excellent client service.

Fluency in English and Spanish is preferred. This role offers a dynamic work environment within a mission-driven organization that serves individuals with autism and related disorders nationwide.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Bilingual in English and Spanish preferred.
• Knowledge of ABA or Healthcare industry preferred.
• 1+ years of call center experience.
• 1+ years of customer service experience.

Responsibilities

• Answer high volume calls from the CARD Admissions hotline and Admissions Portal.
• Guide families through the enrollment process and provide general information.
• Issue and collect enrollment packets and explain benefits.
• Maintain strict confidentiality of client and CARD information.
• Create and modify documents using Word, Excel and PowerPoint.
• Coordinate with management and admissions team.
• Communicate with clients and staff to maintain positive relationships.
• Process and refer insurance as needed.
• Ensure intake timelines and resources are sent to new patients.
• Document and file customer interactions accurately.

Skills

MS Office

Strong communication

Time management

Team player

Bilingual EN/ES

Education

High school diploma or equivalent

Bachelor’s degree preferred

Bilingual in English and Spanish preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

ORGANIZATION

The Center for Autism and Related Disorders is seeking highly motivated professionals to join our team. As a member of our growing, founder-owned organization, you’ll have the opportunity to join a well-established, mission-driven industry leader focused on helping people with autism live their best lives. CARD offers a dynamic work environment where your talents and skills will be valued and rewarded. The Center for Autism and Related Disorders (CARD) is among the world’s largest and most experienced organizations effectively treating individuals of all ages who are diagnosed with autism spectrum disorder. CARD treats autistic individuals using the principles of applied behavior analysis (ABA), which is empirically proven to be the most effective method addressing the behaviors and deficits commonly associated with autism. With locations throughout the US, CARD’s mission is to provide top-quality services that help every patient fulfill their potential and live joyful lives. Through its network of trained behavior technicians, Board Certified Behavior Analysts, and researchers, CARD develops and implements quality, comprehensive, and individualized treatment programs that lead to success.

ORGANIZATION: Pantogran, DBA CARD, is seeking highly motivated professionals, to join our team. As a part of our growing organization under new ownership, you'll have the opportunity to contribute to our success and take advantage of new policies and benefits. We offer a dynamic work environment where your talents and skills will be valued and rewarded.

Remote Location - CA Sacramento, California 95834 Hourly Rate: $18.00 Position Hours: 9:00 AM to 5:30 PM (PST)

POSITION OVERVIEW

The Admissions Liaison is an integral part of the Admissions Department and serves as the primary liaison between CARD and potential CARD patients. Admissions Liaisons are expected to answer a high volume of incoming calls stemming from the CARD Admissions hotline in addition to inquiries from the Admissions Portal. Each inquiry should be handled in an efficient and effective manner answering questions, providing general information, and guiding them through the enrollment process. The Admissions Liaison is also responsible for the issuing and collection of CARD’s enrollment packet & assisting families with understanding the details of their benefits.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Represent CARD policy enthusiastically
• Represent CARD professionally and ethically to internal and external stakeholders
• Maintain confidentiality in all aspects of client, staff, and CARD information
• Create and modify documents using Microsoft Word, Excel, and PowerPoint
• Work effectively with management
• Handle incoming phone calls via our Admissions call center, and provide guidance to families going through the admissions process
• Communicate and maintain positive relationships with CARD clients, local and corporate clinical staff, and local and corporate operations team
• Effectively manage and handle direct insurance referrals
• Provide exceptional communication and outreach to potential clients and guide them through the admissions process
• Keeps accurate records of customer interactions, process customer accounts and file documents
• Communicate and maintain positive relationships with CARD clients, local and corporate clinical staff, and local and corporate operations team
• Responsible for sending emails and resources to all new patients and adhere to New Patient Resource timeline
• Ensure intake process is completed in a timely manner

EDUCATION, CERTIFICATIONS AND EXPERIENCE

• High school diploma or equivalent required
• Bachelor’s degree preferred
• Bilingual in English and Spanish preferred
• Knowledge of ABA or Healthcare industry preferred
• 1+ years of call center experience
• 1+ years of customer service experience

KNOWLEDGE, SKILLS AND ABILITIES

• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Outstanding communication skills, both verbal and written
• Good decision making and problem solving ability
• Ability to effectively and efficiently apply time management skills to multitask
• Self-motivated and clearly focused on the tasks assigned to them
• Works well in teams and has the ability to work independently with little or no supervision
• English proficiency, both verbal and written, is required

WORK ENVIRONMENT

This is a fully remote position.

PHYSICAL REQUIREMENTS

Ability to sit for prolonged periods of time.

We will enrich and empower as many lives as possible by bringing effective, innovative, and evidence-based ABA treatment to the entire world – one individual at a time. CARD leads the world in the effective treatment of autism, guided by science and inspired by compassion, to help people with autism and their families thrive.