Admissions / Intake Coordinator - 12 pm - 8:30 pm

The Farley Center; Williamsburg (VA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Tuition Assistance

Medical, Dental & Vision after 30 days

Flex Pay - Daily pay option

PTO

Job summary

The Farley Center in Williamsburg, Virginia seeks an Admissions / Intake Coordinator for a 12:00–20:30 shift with rotating evenings and weekends. This on-site role focuses on pre-admission assessments, insurance verifications, and coordinating with referral sources to admit clients efficiently.

The position involves phone triage, completing registrations, maintaining CRM records, and collaborating with treatment teams.

Qualifications

• High School Diploma or equivalent; Bachelor's degree preferred.
• 1+ year healthcare admissions experience preferred.
• Experience in client assessment, referral, treatment planning and external reviews or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal and interviewing and assessment skills; telephone etiquette.

Responsibilities

• Conducts pre-admission assessments.
• Interviews client, family members and/or collateral sources to assure intake criteria are met.
• Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development.
• Responds to and reacts to the needs of referred clients.
• Assess family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate.
• Decides which Interventionist and facility to recommend, the dates, and the travel.
• Works closely with other department as well as external parties to ensure timely admission.
• Documents daily all activities, contacts, appointments, and events in the CRM and maintains documentation.
• Utilizes resources to ensure insurance verifications of benefits for all clients on all private insurance admissions.
• Screens calls from referrals and sets up transportation for admission.
• Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.

Skills

Phone triage

Client intake coordination

Relationship management

Education

High School Diploma or equivalent; Bachelor's degree preferred

One+ years in healthcare admissions

Experience in client assessment, referral, treatment planning and external reviews

Knowledge of community resources

Interpersonal, interviewing and assessment skills; telephone etiquette

CPR certification and de-escalation training

First aid may be required

Tools

CRM system

Job description

Admissions / Intake Coordinator - 12 pm - 8:30 pm | The Farley Center | Williamsburg, Virginia

About the Job:

This position has a rotating on call schedule for evening and weekends, and also a department rotation for weekend shifts.

Purpose Statement:

The Intake Coordinator is responsible for establishing and maintaining a first- impressions environment at the facility front desk. Duties include phone triage, addressing requests for services and performing client call backs and documents all call activities. Answers inquiry calls about facility services and availability, performs pre-registration, verifies insurance eligibility, and coordinates with the insurance company. Facilitates assessment and/or intake to facility services when appropriate. Provides administrative support to the department of admissions, ensuring the quality of service to clients and their families.

Roles and Responsibilities:

• $22-28 Base Pay + Shift differentials
• Full-time (10a-6p, rotating on call evenings/weekends, and rotating department weekend hours)
• Tuition Assistance
• Benefits- Medical, Dental & Vision after 30 days
• Flex Pay-Daily pay option
• PTO package
• Much more!

ESSENTIAL FUNCTIONS:

• Conducts pre-admission assessments.
• Interviews client, family members and/or collateral sources to assure intake criteria are met. Reviews prospective admissions against approved admission criteria, policies, and procedures.
• Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals,
• Responds and reacts to the needs of referred clients.
• Assess family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact based on information gathered.
• Decides which Interventionist and facility to recommend, the dates, and the travel.
• Works closely with other department as well as external parties to ensure the timely admission of clients.
• Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system. Maintains all the documentation involved with the admissions process.
• Utilizes resources to ensure insurance verifications of benefits for all clients on all private insurance admissions.
• Screens calls from referrals and sets up transportation for admission.
• Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High School Diploma or equivalent required. Bachelor’s Degree in social work, psychology, counseling, or other related field of study preferred.
• One or more years' experience in healthcare admissions preferred. Preferably in the mental health or substance use disorder field.
• Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal and interviewing and assessment skills. Skill in telephone etiquette and paging procedures.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR certification and de-escalation training required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

SUPERVISORY REQUIREMENTS:

This position is an Individual Contributor.

Why The Farley Center?

The Farley Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. The Farley Center is an EOE.

Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.