Admissions Director

Heather Health Care Center; Harvey (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Holidays

Paid Sick Time

Paid Time Off

Retirement / Pension Plan

Health Insurance

Dental Insurance

Life Insurance

Vision Insurance

Job summary

Heather Health Care Center seeks an Admissions Director to lead the admissions process, ensuring compliant screening of referrals and accurate documentation in the EMR system. The role emphasizes coordination with hospital partners, families, and the corporate AR team to secure timely payments and maintain census targets.

The candidate will oversee enrollment workflows, supervise staff as needed, and promote strong customer service while staying in line with federal, state, and facility policies.

Qualifications

• Bachelor’s Degree in related field or 2 years direct experience.
• Preferred knowledge of long-term care.
• Communicates appropriately, adaptable to changes in assignments and priorities, and can delegate tasks when appropriate.
• Must work independently and manage outside agency contacts with tact and discretion.
• Ability to multi-task, meet deadlines in a challenging environment, and think analytically.
• Demonstrates positive customer service and respectful attitude.
• Technology oriented with working knowledge of Microsoft Excel and Microsoft Outlook, EMR systems and ability to learn new software.
• Preferred experience with insurance portals.

Responsibilities

• Communicate effectively with hospital and community agencies regarding admission referrals.
• Review resident eligibility for Medicaid/Medicare/Insurance before acceptance.
• Coordinate required documents and deposits for admission to ensure compliance.
• Schedule admission with family/resident and obtain signatures on necessary forms.
• Collaborate with Interdisciplinary Team to assess resident needs and feasibility of admission.
• Maintain census accurately in the EMR and update as needed.

Skills

Communication

Multi-tasking

Independent work

Adaptability

Customer service

Tech literacy

Education

Bachelor’s Degree in related field or 2 years direct experience

Tools

Microsoft Excel

Microsoft Outlook

EMR systems

Job description

Admissions Director

Reports to: Administrator

JOB SUMMARY

Toplan,organize,develop,andoperatetheAdmissionDepartmentinaccordancewith current Federal, State, and local regulations, standards, guidelines, and facility policy.

Toensurethatallresidentreferralsareproperly screened,andeligibilityisverified,prior to accepting the referral and admitting the patient.

Toensureallrequiredagreementsandformsareobtainedand properlyfilledout/signed by the appropriate parties at time of admission to ensure contract and financial compliance. The Admission Director/designee is responsible for ensuring that accurate information and all required forms/agreements are maintained in the Electronic Medical Record system associated with patient/resident financial services.

To partner with the Corporate Accounts Receivable team to ensure timely collection of resident payments. Responsible for attending and participating in scheduled collection/financial meetings. Responsible for collaborating with the Corporate AR team to ensure payments are being collected and contribute to the facility performance through aboveduties,whichresultinadecreaseoreliminationofunnecessarybaddebt.

Develop and maintain relationships with key feeder hospital Social Workers/Case Managers, area community agencies and organizations. Responsible for driving and facilitating effective streams of communication related to the services of the facility. Actively promotes Alden through business development activities leading to increased census both in person and remotely with key feeder hospitals.

QUALIFICATIONS

• Preferred Bachelor’s Degree in related field of study (marketing, finance, healthcare/businessmanagement) or 2yearsofdirectexperience.
• Preferredknowledgeoflong-termcare.
• Communicatesappropriately,isadaptabletochangesinassignmentsand priorities, and can delegate tasks when appropriate.
• Musthavetheabilitytoworkindependentlyand manageawidevarietyof contact with outside agencies with tact and discretion.
• Abilitytomulti-task, meet deadlines in a challenging environment, and be able to think analytically.
• Alwaysdemonstratespositivecustomerserviceandrespectfulattitude.
• TechnologyorientedandmusthaveworkingknowledgeoftheMicrosoftExcelandMicrosoftOutlook,EMRsystemswiththeabilitytolearnnewsoftwareand systems.
• Preferredexperiencewithinsuranceportals.

PHYSICAL REQUIRMENTS

• Abilitytomoveintermittentlythroughouttheworkdayandsitata desk.
• Abilitytoworkinafastpacedanddemandingenvironment.
• Abilitytodemonstrateemotionalmaturitytoandworkwithill,disabled, elderly, and emotional individuals.
• Mustbeabletooccasionallymoveandliftsuppliesand equipment.
• Beingoodgeneralhealth;besubjecttoexposuretoinfectiouswaste, diseases, and other conditions, etc.

ESSENTIAL FUNCTIONS

Resident Referral Process

• 1. Communicateeffectivelyandefficientlywithhospitalandcommunity agencies regarding admission referrals.
• 2. Prior to accepting a referral, carefully review the resident’s Skilled Nursing Facility eligibility for Medicaid/Medicare/Insurance in the Eligibility portals.EnsurethatonlyreferralsthathaveSNFcoverageare accepted.
• 3. Completerequiredidentifiedoffenderregistryverificationsandinitiate criminal background check requests per facility policy.
• 4. Ensure that any private pay residents are informed that a 1-month depositand1-monthadvanceisdueattimeofadmissionunlessdeposit waiver is approved by the facility Vice President.
• 5. Review the referral and ensure that that all the resident and anyresident representative, Power of Attorney, Guardian information is complete.Ifincomplete,workwiththereferralcontactatthehospitalto ensure the information is completed prior to admission.
• 6. Acceptreservationsforresidentaccommodationsinanaccurateand organized manner.
• 7. CollaboratewithfacilityInterdisciplinaryTeamtoanalyzereferralstoensure facility can meet resident’s medical and care needs adequately.
• 8. Notifyreferringagencytimelywith outcome.
• 9. CollaboratewithAdministratorandnursingdepartmentin assigning appropriate rooms to residents.
• 10. Communicateresidentadmissions,discharges,orroomtransfersto appropriate departments in a timely manner.

Admission Process

• 1. Implementprocesstoensureallnewresidents,uponadmission,are greeted and escorted to the assigned resident room.
• 2. Explainfacilityphilosophy,policiesandprocedurestopotentialresidents, newresidents,andresidents’representatives.
• 3. MaintainaccuratecensuswithintheEMR,aspercompanypolicy.
• 4. Onceareferralisapprovedforadmission,scheduleatimewith familyand/orresidenttoobtainadmissionagreementandany otherrequiredformssignedthedayofadmissionorwithin72 hoursofadmission.Ensureallnecessaryadmissiondocuments are uploaded and appropriately categorized/labeled in Point Click Care.
• 5. Assist otherdepartmentswithobtainingrequireddocumentsfrom residentsorresidentrepresentativeswhennecessary.

Financial Performance

• 1. Responsibleforcarefullyassessingthefinancialeligibilityportion for each referralpriorto approvingthe admissiontoguarantee thatthe facility will be able to be reimbursed for the care/services provided.
• 2. Responsible to partner with the corporate team to address any questions/concernsthatmayariserelatedtoreimbursementpriorto approving admission.
• 3. PartnerwithCorporateteammemberstoeffectivelycollectall resident payments.
• 4. Effectively work with the corporate team to coordinate financial services meetings with residents/POAs/Guardians to obtain paymentsand/oradditionalforms/financialinformationthatmaybe required for payment/billing purposes.
• 5. CloselymonitortheARAgingreporttoensuretimelycashcollections, immediate action is taken to address past due accounts, and that all collection issues are communicated to the corporate team.

Marketing

• 1. AnalyzetheMarketingdatarelatedtoreferrals,admissions,discharges,and resident case mix to collaborate in developing and implementing the marketing/census development program.
• 2. Maintainopenlinesofcommunicationtoactasaliaisonbetween transferring agencies and the facility.
• 3. Promoteongoingcustomerservicethroughoutthefacilityasoutlinedinthe Ambassador Program.

OTHER DUTIES

• DevelopandparticipateinQualityAssuranceProgramImprovementinitiatives as assigned.
• Observeandimplementfacilitypoliciesandprocedures.
• Performotherdutiesasassigned.

GENERAL BENEFITS

• Paid Holidays
• Paid Sick Time
• Paid Time Off
• Retirement / Pension Plan
• Health Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance