Admissions Counselor - Houston, TX

Cenikor Foundation; Houston, Northern (TX, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Cenikor Foundation is seeking a dedicated professional in Houston to join our clinical team as a supervisor. You will assess treatment needs, conduct clinical evaluations, and authorize inpatient/outpatient services while ensuring appropriate levels of care and strict confidentiality.

Work with medical staff and leadership to uphold Cenikor's core principles, manage crisis situations, and guide clients toward successful outcomes.

Qualifications

• Strong knowledge of use, abuse and treatment of illicit drugs and addiction.
• Ability to respond to individuals with patience, empathy, and understanding.
• Experience in remote healthcare environment.
• Willingness to work weekends in crisis situations.
• Strong crisis intervention and/or case management skills.
• Knowledge of ASAM criteria and insurance processes.
• Excellent written and verbal communication; public speaking.

Responsibilities

• Assess and identify chemical dependency treatment needs through psychosocial, educational, developmental and behavioral assessment of potential clients.
• Complete clinical assessment using DSM V criteria and/or ASAM criteria.
• Complete initial authorization for inpatient and outpatient treatment services.
• Ensure patient receives appropriate level of care to meet needs.
• Interface with medical staff, department heads, administration, treatment team, and managed care organizations.
• Recognize signs and symptoms of chemical dependency disorders and apply appropriate interventions.
• Assess, direct, and intervene in crisis situations.
• Facilitate referrals to outpatient treatment services.
• Maintain excellent customer service.
• Respond to telephone inquiries seeking chemical dependency and behavioral health services.
• Work with management to uphold Cenikor's core principles and positive work environment.
• Maintain compliance with federal/state standards and Cenikor policies.
• Document calls and data on Intake form and enter data into computer system.
• Ensure completion of Big 5 performance tool by deadlines and SMART goals.
• Maintain confidentiality and refer issues to supervisor.
• Perform additional duties as assigned.

Skills

Addiction treatment knowledge

Crisis intervention

Case management

Empathy

Remote healthcare experience

Time management

Communication

Education

Master's Degree in Social Work, Counseling, Human Services, or related mental health field

Tools

Microsoft Office

Job description

Cenikor's Value Proposition - What's In It for You?

• PURPOSE in your work - service to others, giving back to your community, helping to save lives, being fulfilled at work. See how we served last year.
• COMPETITIVE PAY, BENEFITS, PAID TIME OFF, TUITION REIMBURSEMENT, up to 10% 401K and BONUSES - we hire and reward high performers.
• Benefits for full-time team members include Medical, Dental, Vision, Basic Life & AD&D, LTD, STD, Accident, Critical Illness, HRA/FSA
• STABILITY and GROWTH - more than 55 years in business - our strong financial processes support our drive to serve more people and ensure stability for our team members.
• CONTINUOUS LEARNING and PROFESSIONAL DEVELOPMENT - we are committed to developing our leaders in their desired career path and promoting from within. We have Cenikor Career Pathways Program that you can join after 90 days of employment. We also have an annual leadership development program with assigned mentors to help you achieve your professional goals. More than 25% of our total employees have been promoted the last 4 years.
• STUDENT LOAN FORGIVENESS - The Public Service Loan Forgiveness (PSLF) forgives your qualified student loans if working for a non‑profit for a specific period of time. Find out more here.
• The work we do isn't easy. If you like purposeful hard work, serving others and having FUN with your team while achieving goals, Cenikor will be the right place for you!

SCHEDULE:

Monday-Friday: 8 a.m.- 5 p.m.

ESSENTIAL FUNCTIONS:

1. Assess and identify chemical dependency treatment needs through complete psychosocial, educational, developmental and behavioral assessment of functioning of potential clients being referred to chemical dependency treatment

2. Complete clinical assessment using DSM V criteria and/or ASAM criteria.

3. Complete initial authorization for inpatient and outpatient treatment services.

4. Ensure patient receives appropriate level of care to meet the needs of patient.

5. Interface closely with the medical staff, fellow department heads and administration, treatment team, and managed care organizations.

6. Recognize signs and symptoms of chemical dependency disorders and apply/utilize appropriate treatment interventions.

7. Assess, direct, and intervene in crisis situations.

8. Facilitate referrals to outpatient treatment services.

9. Assume personal responsibility for excellent customer service.

10. Respond to telephone inquiries from persons seeking chemical dependency and behavioral health related services.

11. Work closely with management team to uphold the core principles of Cenikor's culture and create a positive working environment for all team members.

12. Maintain compliance with federal and state regulatory standards as well as Cenikor policies and procedures.

13. Document calls and related information on Intake form and enters data into computer system.

14. Ensure completion of Big 5 performance management tool by the required deadlines and use of SMART goals to support annual performance compensation review.

15. Maintain strict confidentiality on all client and foundation matters and refer questionable issues to your supervisor.

16. Perform additional duties as assigned and consistent with the exempt functions as defined in this job description.

QUALIFICATIONS FOR THE POSITION:

• - Possess strong knowledge of use, abuse and treatment of illicit drugs and addiction
• - Ability to respond to individuals with patience, empathy, and understanding
• - Experienced working in a remote healthcare environment
• - Must be willing and able to work weekend, if necessary or required in crisis situations
• - Ability to work in a remote/tele-mobile environment
• - Have strong knowledge and experience in crisis intervention and/or case management
• services. Possesses good time management skills needed to meet aggressive deadlines
• and prioritize multiple tasks.
• - Thorough knowledge of ASAM criteria required.
• - Strong knowledge of insurance, Medicaid and state funding admissions criteria and
• timing.
• - Experience and capable in assessing client needs and identifying appropriate resources
• - Present a positive, customer service oriented, and professional image.
• - Possesses good oral and written communication and public speaking skills.
• - Experience in working with diverse population.
• - Knowledge of Microsoft Office software required, including MS Outlook calendar.
• - Good ethical and business standards.
• - Ability to lead by established goals and objectives.
• - Ability to consistently uphold the Core Principles of Cenikor's Culture:
• o Demonstrate mission of service to our clients
• o Positive, respectful communication with both staff and clients
• o Demonstrate self‑motivation and perseverance to achieve goals
• o Role model appropriate, professional behaviors including appropriate client
• o Work effectively as part of a team, helping to set up others for success

Education:

• - Master's Degree in Social Work, Counseling, Human Services, or related mental health
• field.

Experience:

• - Minimum 3-5 years' experience in direct care within a chemical dependency or psychiatric facility.
• - Minimum two (2) years' experience in crisis intervention and/or case management services.
• - One to Two years of experience in completing psychiatric and chemical dependency related evaluations within psychiatric or substance abuse facilities preferred.

Physical Requirements:

• - Sitting in normal position for extended periods of time.
• - Reaching by extending hand(s) or arm(s) in any direction.
• - Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
• - Communication skills using the written and spoken word.
• - Ability to see within normal parameters.
• - Ability to hear within normal range.
• - Possible exposure to communicable diseases.
• - Ability to move about.
• - Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently.