Admissions Counselor-Day Shift

Acadia Healthcare; Chicago (IL); On-site; USD 36,000 - 47,000; Full time

Job summary

Montrose Behavioral Health Hospital in Chicago seeks an Admissions Counselor to facilitate admissions, conduct clinical intake assessments, and manage utilization review to assure the right level of care. Day shift responsibilities include reviewing benefits, coordinating with clinicians, and ensuring timely pre-admission processes while maintaining patient safety and high-quality service.

This role emphasizes compassionate customer service and accurate documentation to support payor

Qualifications

• Master's degree in a social services field or RN license.
• 1+ year experience in mental/behavioral health preferred.

Responsibilities

• Respond to inquiries about the facility within policy timeframes.
• Develop therapeutic relationships with patients and families.
• Determine benefit eligibility and communicate to the patient and business office.
• Coordinate admissions and transfers between levels of care.
• Prepare medical records for authorization and complete pre-admission assessments.
• Admit patients and complete forms; ensure patient safety and excellent service.
• Coordinate follow-up care and referrals after non-admission referrals.

Skills

Empathy

Communication

Patient intake

Team collaboration

Attention to detail

Problem solving

Regulatory compliance

Education

Master's degree in social services

RN license

Job description

Overview

At Montrose Behavioral Health Hospital, our goal is to provide personalized treatment for those who are suffering from mental health disorders and co-occurring addictions.

Our continuum of care is designed to give our community options when it comes to receiving effective behavioral health treatment.

We are seekingan Admissions Counselor responsible for facilitating admissions, clinical intake assessments and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resources utilization.

Day Shift

$26-$34 per hour

Chicago's Preferred Acute Psych Hospital | Montrose Behavioral Health

Responsibilities

ESSENTIAL FUNCTIONS:

• Respond to inquiries about the facility within facility policy timeframes.
• Ability to develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
• Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.

• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patient (including medical comorbidity information) is received, when possible, prior to patient admission.
• Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to patient or their family.
• Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
• Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
• Admit patient in the registration and accounting system. Complete all admission and consent forms with the patient.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

• When a patient's needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

• Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.
• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN
• One or more years' experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Current licensure, as required for the area of clinical specialty, i.e., current RN license, CAC or other clinical counseling or therapy license, as designated by the state in which the facility operates.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual'scharacteristicsprotected byapplicable state,federalandlocallaws.