Admissions Counselor

Converse University; Spartanburg (SC); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Converse University is seeking an Admissions Counselor to join their Admissions team. This energetic position will focus on achieving enrollment goals through effective recruitment strategies and personal engagement with prospective students and families. The successful candidate will be responsible for managing recruitment travel, hosting events, and maintaining communication throughout the admissions process. A Bachelor's degree and strong customer service skills are required for this role, along with the ability to work flexible hours including nights and weekends.

Qualifications

• Ability to work flexible hours including nights and weekends.
• Must possess a valid Driver's License.
• One year of admissions experience preferred.

Responsibilities

• Achieve recruitment goals set by the Director of Admissions.
• Manage campus visits and interview prospective students.
• Establish communication with prospective students and families.

Skills

Strong customer service skills

Ability to work in a multicultural environment

Ability to engage effectively with diverse groups

Excellent communication skills

Education

Bachelor's degree from an accredited college or university

Tools

Microsoft Office (Word, Excel, PowerPoint)

Google-based applications

Job description

Summary of Position

The Admissions Counselor will, through a courteous, helpful, unbiased and professional manner, be an integral component of the Converse University Admissions team. This position requires an enthusiastic, high‑energy individual who is determined to meet Converse's enrollment goals. The individual must be committed to personal attention and follow up with prospective students and their families, and must be adept at matching the needs of prospective students with Converse's opportunities. The individual will be responsible for developing a plan of action to achieve University goals for their territory and/or student populations, and represents the University at off‑site events (college fairs, school visits, community events, etc.) and on‑campus functions.

Essential Duties

Goals (25%)

• Achieve goals set by the Director of Admissions and VP for Enrollment Management
• Manage the recruitment of students in a designated territory and/or market segment of students
• Prepare and deliver reports to the Director of Admissions and VP for Enrollment Management as required

Travel (20%)

• Manage all aspects of recruitment travel including scheduling, transportation, and accommodations in accordance with University‑wide travel policies
• Attend college fairs and complete a report for each fair
• Schedule private visits to selected high schools and complete a report for each visit
• Host receptions for school counselors and prospective students in targeted areas
• Attend alumni events in the recruitment region

Visitor Management (20%)

• Attend all campus preview days/admissions events
• Interview and tour families who visit the campus as needed
• Plan and execute designated sessions at on‑campus events as needed

Communication (20%)

• Establish, develop, and maintain communication throughout the college admission and financial planning process with prospective students, families, school counselors, and educational community partners through phone, email, direct mail, interviews, presentations, and social media
• Assist in the development and implementation of strategic communication for admissions counselors in collaboration with the Visit and Marketing Coordinator and Assistant Director of Admissions Operations
• Make daily personal contact with prospective students and parents through mail, email, and telephone and report each contact in the Customer Relationship Management program (SLATE)
• Hold weekly call nights to engage prospective and admitted students
• Build relationships with school counselors and alumni in the designated recruitment area
• Facilitate contact between prospective students and faculty/staff/current students/alumni

Other Responsibilities (15%)

• All other reasonable duties assigned by the Director of Admissions
• Adhere to Converse University, Conference, and NCAA policies and procedures
• Compliance with the University's Service Expectations

Job Qualifications

Minimum Qualifications

• Bachelor's degree from an accredited college or university
• Ability to work flexible hours including nights and weekends as well as extensive travel during designated times of the year
• Valid Driver's License

Preferred Qualifications

• One‑year admissions experience preferred
• Intermediate knowledge of Microsoft Office, including Word, Excel, and PowerPoint
• Intermediate knowledge of Google‑based email, calendars, document sharing, etc.

Knowledge/Skills/Abilities

• Ability to exhibit strong customer service skills for all levels of University constituencies and members of the public
• Ability to take appropriate steps to promote and sustain effective working relationships within a diverse multicultural environment
• Ability to speak one‑on‑one and with small and large groups
• Well‑grounded philosophy of honesty, integrity and respect
• Demonstrated ability to establish and maintain effective working relationships with various constituents including both internal to the organization and with the public
• Ability to work with and engage in a diverse group of people
• Ability to work independently yet value and support a team‑based environment
• Demonstrated professionalism and positive attitude

Guidelines and Supervision

This position reports to the Director of Admissions. The successful candidate will be expected to balance the ability to work independently due to travel off‑campus while working collaboratively in a team setting.

Work Schedule

Office hours are Monday through Thursday 8 am‑5 pm and Friday 8 am‑1 pm. However, admissions counselors will regularly be traveling and attending events outside of normal office hours, including evenings and weekends during peak seasons.

Equal Opportunity Employer

We believe that a diverse faculty and staff are essential to achieving academic excellence; thus, we strongly encourage applications from candidates from all racial, ethnic, and cultural backgrounds.