Admissions Counselor

The Economic Development Alliance for Brazoria Co; Reading, Northern (Berks County, KY); On-site; USD 52,000 - 76,000; Full time

Job summary

Tower Behavioral Health in Reading, PA is seeking an Admissions Counselor to facilitate admissions, perform clinical intake assessments, and coordinate utilization review to assure continuity of care and appropriate use of benefits.

The role requires communicating with patients and families, coordinating referrals, and ensuring timely documentation while prioritizing patient safety and compassionate service.

Qualifications

• Bachelor’s degree in a social services field is required.
• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN is preferred.
• One or more years’ experience in mental/behavioral health in a clinical or observational capacity preferred.

Responsibilities

• Respond to inquiries about the facility within policy timeframes.
• Ability to develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission.
• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patients is received prior to patient admission.
• Schedule and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations.
• Possess skill in preparing and maintaining appropriate medical record documentation for payor authorization.
• Complete initial pre-authorization for treatment and admission prior to admission.
• Admit the patient to the registration and accounting system and complete forms.
• Demonstrate a positive, empathetic, and professional attitude toward customers and patient safety.
• Coordinate care for patients not being admitted and ensure proper follow-up care and referrals.

Education

Bachelor’s degree in a social services field

Master's degree in a social services field or RN

Job description

Admissions Counselor

Tower Behavioral Health Location: Reading, PA 19605 Type: Non-Remote

Posted on: September 2, 2026

Admissions Counselor - Tower Behavioral Health

Location : Name Tower Behavioral Health

Job Locations US-PA-Reading

Category Counselor

Relocation Assistance Available No

Shift: Day and Night

We are looking for an Admissions Counselor who will be responsible for facilitating admissions, clinical intake assessments, and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resource utilization.

ESSENTIAL FUNCTIONS

• Respond to inquiries about the facility within facility policy timeframes.
• Ability to develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission.
• Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family.
• Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
• Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
• Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient.
• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.
• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.

OTHER FUNCTIONS

• Perform other functions and tasks as assigned.

Qualifications

• Bachelor’s degree in a social services field required (if state allows).
• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

Licenses/Designations/Certifications

• Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be preferred based on state or facility.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate.

We are committedtoprovidingequal employmentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.