Admissions Counselor

Stonecrest Center; Mount Clemens (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

StoneCrest Center East in Mt. Clemens, MI seeks a Clinical Intake & Admissions Specialist to facilitate admissions, conduct clinical intake assessments, and manage utilization review.

You will coordinate with patients, families, referral sources, providers, and payors to ensure timely access to treatment and authorization processes. Ideal candidates hold a Master’s degree in a social services field or an RN license, with 1+ years in mental/behavioral health admissions.

Qualifications

• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN.
• “Two+ years” healthcare admissions experience preferred.
• Licensure or certification aligned with clinical specialty preferred.

Responsibilities

• Respond to inquiries about the facility within policy timeframes.
• Develop therapeutic relationships with patients and families.
• Verify benefit eligibility and communicate active benefits to the business office and patients.
• Coordinate admissions and transfers between levels of care.
• Ensure medical records documentation supports authorization at requested level of care.
• Conduct pre-admission assessments and communicate disposition recommendations.
• Maintain patient safety and provide empathetic, professional customer service.
• Ensure alignment with payor timeframes and supervision requirements.

Skills

Experience in healthcare admissions

Customer service orientation

Effective communication

Education

Master's degree in social services field or RN

LLMSW or LMSW

LLPC or LPC

Job description

Overview

StoneCrest Center is excited to expand its services with the opening of StoneCrest Center East, a newly renovated satellite campus located in Mt. Clemens, MI. Scheduled to open in February 2027, this expansion will feature three new units dedicated to serving acute adult patients with a variety of mental health and psychiatric diagnoses. Join us as we continue to grow and expand access to high-quality behavioral health services throughout the community.

Clinical Intake & Admissions Specialist is responsible for facilitating admissions, conducting clinical intake assessments, and managing utilization review processes to ensure patients receive the most appropriate level of care. This role serves as a key liaison among patients, families, referral sources, providers, and payors to coordinate timely access to treatment, verify benefits, secure authorizations, and support continuity of care. The Clinical Intake & Admissions Specialist is committed to delivering exceptional customer service while prioritizing patient safety and quality outcomes.

Seeking

• Master’s Degree in Human Services Field or RN nursing license required.
• Two or more years’ experience in healthcare-related admissions preferred.
• LLMSW or LMSW
• LLPC or LPC

Responsibilities

ESSENTIAL FUNCTIONS:

• Respond to inquiries about the facility within facility policy timeframes.
• Ability to develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission.
• Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family.
• Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
• Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
• Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient.
• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.
• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:.

• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN.
• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be preferred based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate.