Admissions Counselor

Center for Immigration Policy & Research (CIPR); Denver (CO); Hybrid; USD 73,268,000 - 77,366,000; Full time

Job summary

University of Denver’s Graduate School of Social Work seeks an Admissions Counselor to support recruitment and admissions for GSSW programs. The role engages with prospective students, answers inquiries via email and phone, and guides applicants through the admissions process.

The counselor hosts virtual information sessions, participates in college fairs, and travels in-state for recruitment events. The position uses Slate to manage workflows, host information sessions, and assist with

Qualifications

• Excellent oral and written communication skills.
• Proofreading ability; basic data manipulation.
• Ability to prioritize tasks and plan projects; strong time management.
• Strong organizational skills and attention to detail.
• Ability to assist students, staff, faculty, and visitors professionally.

Responsibilities

• Respond to inquiries from prospective students via phone, email, and other channels.
• Initiate outbound calls to students expressing interest in GSSW.
• Build rapport to understand educational goals and provide guidance.
• Assist with completing applications and gathering documents.
• Maintain accurate records in CRM and support admissions workflows.
• Co-lead information sessions and campus tours; support events and outreach.

Skills

Oral & written communication

Proofreading

Task prioritization

Organization

Customer service

Teamwork

Tech savviness

MS Excel

Education

Bachelor’s degree or equivalent

1 year office experience

Tools

Slate CRM

Ellucian Banner

Job description

The Morgridge College of Education (MCE) is a unit of the Unified College of Education and Social Work at the University of Denver. It is a graduate professional school dedicated to creating positive change by unleashing the power of learning. The college infuses equity across its advanced degrees in curriculum and instruction, counseling psychology, early childhood special education, education leadership and public policy, higher education, research methods and library information science, school counseling, school psychology, and teacher preparation. MCE’s mission is to be a force for positive change in the lives of individuals, organizations, and communities by preparing highly competent, socially responsible, ethical, and caring professionals; engaging in learning partnerships; contributing high-quality research; and modeling excellence in all our educational programs. The MCE is located in Katherine A. Ruffatto Hall, a 65,000 square foot complex built in 2010, which provides a flexible, innovative, and multidisciplinary learning environment. The facility allows for ongoing dialogue with community, national, and global partners as we enter a transformational era in education.

Position Summary

The Admission Counselor at the Graduate School of Social Work reports directly to the Assistant Director of Enrollment and will have first-level enrollment duties and responsibilities for all GSSW programs. The main purpose of this position is to support the recruitment and admissions efforts for the GSSW programs and be responsible for engaging with prospective students who inquire about our programs, providing them with valuable information, and guiding them through the admissions process. As an integral part of our admissions team, the Admissions Counselor will play a vital role in representing our institution and ensuring that each students journey begins on a positive note. The Admission Counselor will respond to prospective student queries via email and phone to build and support strong relationships with prospective students. They will serve as the primary host for virtual information sessions, Saturday events, and will travel in-state to represent GSSW at college fairs and recruitment activities. This role will work primarily in Slate to support admissions application workflow processes, manage student records, create and send email communications, and support reporting needs in Slate. The Admission Counselor will also support application review and participate in the admissions decision-making process.

Essential Functions

• Respond to inquiries from prospective students via phone, email, and other communication channels, offering detailed information about the GSSW programs, admission requirements, and campus life.
• Initiate outbound phone calls to students who have shown interest in GSSW, effectively communicating the benefits a social work program and addressing any concerns or questions they may have.
• Build rapport with prospective students to understand their educational goals, career aspirations, and unique needs, providing personalized guidance and support throughout the inquiry, application, and enrollment process.
• Assist students in completing application forms, gathering required documentation, and navigating the admissions procedures, ensuring a smooth and efficient application experience.
• Maintain accurate records of all interactions with prospective students, documenting their inquiries, preferences, and progress in our CRM system.
• Actively contribute to developing and implementing new methods of outreach and engagement with prospective students.
• Co-lead bi-weekly online information sessions, including technical setup, attendee management, and follow-up support as needed.
• Assist and/or lead weekly Friday campus tours, providing engaging and informative experiences for prospective students and guests.
• Support monthly in-person information sessions when required, including event setup, registration, and attendee assistance.
• Provide logistical and operational support for all online and in-person enrollment team events, ensuring smooth execution and positive attendee experience.
• Support research and data gathering projects related to recruitment and admissions, such as gathering, analyzing, and interpreting information about competitor programs.
• Understand and adhere to admissions guidelines.
• Participate in and aid with special projects related to recruitment and admissions.
• Collaborate with the admissions team to develop and implement strategies for student recruitment and retention, contributing to the overall success of the admissions process.
• Stay informed about the institutions academic offerings, financial aid options, and admission policies, continuously updating knowledge to provide up-to-date and relevant information to prospective students.
• Participate in admissions events, representing the institution and actively engaging with prospective students and their families.
• Collect data from applicants, including ensuring that the appropriate information is entered into Slate, and that information and follow-up correspondence is sent.
• Uphold the highest standards of professionalism and ethical conduct, adhering to all relevant regulations and guidelines in the recruitment and admissions process.
• Travel to in-state college fairs, recruitment events, and community outreach programs to represent GSSW, promote academic offerings, and build relationships with prospective students and partners.

Application Review & Admissions Evaluation

• Serve as a first reader for Denver Campus and Online MSW applications, conducting thorough reviews of applicant materials, assessing qualifications against admissions criteria, and providing recommendations to support timely and informed admission decisions.

Other duties as assigned.

Knowledge, Skills, And Abilities

• Excellent oral and written communication skills.
• Proofreading ability. Basic ability to manipulate data.
• Ability to prioritize tasks and plan projects; time management and solid organizational skills.
• Ability to help students, staff, faculty, and visitors in a positive and friendly manner.
• Teamwork approach to projects and problem solving.
• Ability to work with underrepresented populations such as veterans or people with disabilities, creating an inclusive and welcoming experience for all applicants.
• Willingness and ability to learn new technology.
• Proficiency working in Microsoft Excel, Word, internet searching, and email.

Required Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• 1 year of experience working in an office

Preferred Qualifications

• Some graduate-level coursework
• 2 years of administrative experience in an office
• Experience working with college/university admissions
• Experience working with Technolutions Slate, Ellucian Banner or other CRMs

Working Environment

• Hybrid standard office environment M-F 8-4:30. This position is eligible for hybrid work.
• Some evening and weekend work hours
• Noise level is quiet to moderate

Physical Activities

Ability to sit in front of a computer for an extended period.

Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs. with assistance.

Work Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m.

Salary Grade Number

The salary grade for the position is 8.

Hourly Range

The hourly range for the position is $25.54-$27.00.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are based upon satisfactory completion of a criminal history and National Sex Offender Registry background check.