Admissions Coordinator Weekend

Las Cruces Wellness & Rehabilitation; Las Cruces (NM); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Paid Time Off

Excellent Compensation

Job summary

Las Cruces Wellness & Rehabilitation is seeking an Admissions Coordinator to manage admission guidelines, market programs, collect applicant information, screen applicants, and guide residents through the admissions process at our nursing center in Las Cruces, NM.

The role focuses on maintaining census and quality mix by informing prospective residents and referral sources with clear information, ensuring accurate financial verification and smooth transitions into the facility.

Qualifications

• High school diploma required.
• Experience in health care services desirable.
• Familiarity with long-term care useful.
• Presents professional image through appearance, behavior and speech.

Responsibilities

• Maintain admission guidelines and update policies.
• Market programs and facilities; conduct tours for prospects.
• Handle inquiries and manage admissions data.
• Ensure financial verification before admission to reduce AR.
• Screen prospects against admission criteria and refer when needed.
• Resolve concerns and improve service policies.
• Know market areas, origin, and referral sources.
• Assist census development by contacting referral sources.
• Manage incoming inquiries; support central intake if needed.
• Document admission details and verify paperwork.
• Sell private transition days to current residents.
• Coordinate with families post-admission for satisfaction.
• Other duties as assigned.

Skills

Healthcare knowledge

Long-term care familiarity

Professional image

Education

High school diploma

Job description

Schedule: Saturday and Sunday 9:00 am - 5:00pm

Benefits

• Healthcare, Dental, Vision
• Paid-Time Off
• Excellent Compensation

The Admissions Coordinator will be responsible for maintaining admission guidelines, marketing programs, obtaining applicant information, screening applicants, completing the admissions process and resolving resident concerns during the transition to the center. Responsible for developing census and quality mix by providing prospective residents and/or responsible parties, and referral sources with appropriate information and assistance to the nursing center.

Qualifications

• High school diploma required.
• Experience, particularly in health care services desirable.
• Familiarity with long- term care and/or health care services useful.
• Presents professional image through appearance, behavior and speech.

Responsibilities

• Maintains admissions guidelines and actively participates in writing, updating, and recommending changes to admissions criteria, policies and procedures.
• Markets programs and facilities by preparing and providing information, answering questions and conducting tours with prospective residents and/or responsible parties, and referral sources.
• Handles walk-in or telephone inquiries and invites referral sources to nursing center; completes inquiry electronic system for admissions, Medicare facts, and room rates; Gathers nursing information from the e-discharge system, or floor nurse at the hospital.
• Ensures financial verification is accurate and complete before the resident is admitted to the Facility thus assisting in reducing accounts receivable.
• Screens prospective residents by comparing resident's condition to admission criteria; evaluating and accepting or rejecting residents; referring residents and family to other programs and institutions.
• Resolves resident/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures.
• Maintains necessary knowledge of served market areas, resident origin, and major referral sources.
• Assists with census development efforts by making quality contact (telephone, e-mail, other) with referral sources.
• Manages incoming inquiries, as needed, dependent on sales model (i.e. central intake)
• Uses clinical inventory to evaluate residents for admission; when necessary, visits prospective residents in the hospital and makes assessment regarding his/her suitability for admission in the nursing center, when required; Contacts Social Services Department to verify eligibility; Contacts insurance companies to determine or verify coverage; Meets in the center with families upon or before admission to sign the paperwork, timely and accurately; Records information that identifies physician and resident, type of accommodation required, insurance coverage, and date of admission, inspects resident’s room prior to admission, active role in the morning kick-off meeting.
• Effectively sells private transition days to current residents.
• May assist Administrator in contacting families after admission and discharge to personally determine satisfaction; Provides timely follow-up on family or guarantor complaints and problem solves with residents and/or staff.
• Other duties, responsibilities, and activities may change or assigned at any time with or without notice

Las Cruces Wellness & Rehabilitation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.