Admissions Coordinator - CCC

Universal Technical Institute, Inc.; Memphis (TN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive Insurance

Health Plan Enrollment

Paid Time Off

Retirement Matching

Paid Parental Leave

Pet Insurance

Tuition Waiver

Job summary

Universal Technical Institute, Inc. is seeking an Admissions Coordinator in Memphis, TN to serve as the campus expert for admissions processes and ensure accurate data management. You will train staff, support inquiries through enrollment, and help manage documentation and reporting.

The role focuses on data integrity, scheduling exams, and coordinating front-desk operations along with supporting events and communications across the admissions cycle.

Qualifications

• HS Diploma or GED required.
• Bachelor's degree preferred in business administration or related field.
• Advanced knowledge of database management and data entry required.
• Intermediate Microsoft Outlook and Excel skills required.
• Minimum 1 year experience in CAMPUS VUE, Broadleaf and CRM preferred.

Responsibilities

• Send daily emails: Financial Aid calendar, HESI schedules, and appointment updates.
• Schedule campus and virtual HESI exams and manage communications.
• Generate and distribute timely, accurate reports.
• Enter and maintain data in Conext and CNex for inquiries, interviews, enrollment agreements, and status changes.
• Process enrollments and track student documentation from interview through start date.
• Support events: referrals, open houses, orientations, and start days.
• Train staff on admissions processes and data entry for consistency.

Skills

Customer service

Attention to detail

Data entry accuracy

Communication

Active listening

Multitasking

Team collaboration

Education

HS Diploma or GED

Bachelor's degree in Business Administration or related field

Advanced knowledge of database management

Outlook & Excel proficiency

Experience with CAMPUS VUE/Broadleaf/CRM

Tools

CAMPUS VUE

BroadLeaf

CRM

Job description

Overview

Admissions Coordinator

The Admissions Coordinator serves as the campus subject matter expert for admissions administrative processes and ensures accurate, consistent data management through staff training and support. This role also manages documentation collection and supports admissions operations from inquiry through enrollment.

Pay Range: $17-19

Location: Memphis, TN

What We Offer:

• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered

Responsibilities

• As requested by the Director of Admissions:
  • Send daily emails: Financial Aid calendar, HESI schedules, and appointment updates
  • Schedule all campus and virtual HESI exams and manage related communications
  • Generate and distribute timely, accurate reports
• Enter and maintain accurate data in Conext and CNex for inquiries, interviews, enrollment agreements, and status changes
• Confirm entry of test scores; follow up on missing data
• Process enrollments and track student documentation from interview through start date
• Scan, track, and verify student documents, including transcripts and POG items
• Maintain and update enrollment spreadsheets
• Cover front desk duties and switchboard relief as needed
• Support events: referral events, open houses, orientations, and start days
• Maintain admissions collateral and communication tools (e.g., presentations, handouts, electronic equipment)
• Order and manage student uniforms, background checks, and admissions materials
• Open/close start dates in BroadLeaf and create email templates as needed
• Train staff on admissions processes and data entry to ensure consistency
• Stay up to date and inform team on policy, catalog, and tuition changes
• Assist with COS forms and notify reps when student summaries are complete
• Collect and process waitlist program documents (e.g., DH)
• Submit and track transcripts for transfer credit review
• Process foreign POG translations and evaluations
• Prepare and send acceptance, alternate, and denial letters
• Systems & Technology
• Maintain TourTab devices and monitor usage logs
• Manage orientation check-in and student tracking in CNex
• Support other campuses in the absence of their Admissions Coordinators
• Assist the DOA, other department managers, and Regional Director of Admissions as needed
• Other duties as assigned

Qualifications

Education & Experience

• HS Diploma or GED (required)
• Bachelor's Degree and Business Administration or related field (preferred)
• Advanced knowledge of database management and data entry (required)
• Intermediate Microsoft Outlook and Excel skills (required)
• Minimum of one (1) year of experience in CAMPUS VUE, Broadleaf and CRM (preferred)

Skills

• Possesses exceptional customer service skills
• Detail-oriented with a strong focus on accuracy and quality of work
• Applies knowledge and skills to complete tasks with minimal supervision
• Identifies straightforward problems and recommends potential solutions
• Communicates clearly and effectively with peers and stakeholders
• Demonstrates active listening and empathy in interactions
• Participates in presentations or facilitates small group discussions
• Manages multiple tasks in a dynamic environment
• Uses productivity software and collaboration tools with confidence
• Shows initiative and accountability for assigned outcomes
• Make timely decisions that keep the organization moving forward
• Apply effective and efficient processes with a focus on continuous improvementBuild open and comfortable relationships with diverse groups
• Learn actively from both successes and failures while solving new problems

Standard Abilities

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

Work Environment

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is designated as On Campus or On site; Work environments may include exposure to student learning environments with a variety of conditions. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures.
• No travel required