Admissions Coordinator

Kirkwood Wellness & Rehabilitation; Kirkwood (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid-Time Off

Excellent Compensation

Healthcare, Dental, Vision

Job summary

Kirkwood Wellness & Rehabilitation seeks an experienced Admissions Coordinator to manage admission guidelines, market programs, collect applicant data, and guide residents through the admission process. The role focuses on resolving transition concerns and building census and quality mix by providing prospective residents and referral sources with accurate information and assistance.

Responsibilities include screening applicants, coordinating with hospital and social services, ensuring financial

Qualifications

• High school diploma is required.
• Experience in health care services is desirable.
• Familiarity with long-term care or health care services is useful.

Responsibilities

• Maintain admissions guidelines and participate in updating admissions criteria, policies and procedures.
• Market programs and facilities by providing information and conducting tours for prospective residents and referral sources.
• Handle inquiries by walk-ins or phone and manage the admissions workflow and rate information.
• Verify financials before admission to reduce receivables.
• Screen prospective residents against admission criteria and refer to other programs as needed.
• Investigate concerns and resolve resident/family dissatisfaction, proposing policy changes as needed.
• Maintain knowledge of market areas, origin of residents, and major referral sources.
• Assist census development by engaging with referral sources via phone or email.
• Manage inquiries and referrals as needed by sales model.
• Evaluate residents for admission using clinical information and coordinate with hospital/social services to verify eligibility.

Skills

Professionalism

Healthcare experience

Customer service

Education

High school diploma

Job description

Seeking experienced admission professional.

• Healthcare, Dental, Vision
• Paid-Time Off
• Excellent Compensation

The Admissions Coordinator will be responsible for maintaining admission guidelines, marketing programs, obtaining applicant information, screening applicants, completing the admissions process and resolving resident concerns during the transition to the center. Responsible for developing census and quality mix by providing prospective residents and/or responsible parties, and referral sources with appropriate information and assistance to the nursing center.

QUALIFICATIONS

• High school diploma required.
• Experience, particularly in health care services desirable.
• Familiarity with long- term care and/or health care services useful.
• Presents professional image through appearance, behavior and speech.

RESPONSIBILITIES

• Maintains admissions guidelines and actively participates in writing, updating, and recommending changes to admissions criteria, policies and procedures.
• Markets programs and facilities by preparing and providing information, answering questions and conducting tours with prospective residents and/or responsible parties, and referral sources.
• Handles walk-in or telephone inquiries and invites referral sources to nursing center; completes inquiry electronic system for admissions, Medicare facts, and room rates; Gathers nursing information from the e-discharge system, or floor nurse at the hospital.
• Ensures financial verification is accurate and complete before the resident is admitted to the Facility thus assisting in reducing accounts receivable.
• Screens prospective residents by comparing resident's condition to admission criteria; evaluating and accepting or rejecting residents; referring residents and family to other programs and institutions.
• Resolves resident/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures.
• Maintains necessary knowledge of served market areas, resident origin, and major referral sources.
• Assists with census development efforts by making quality contact (telephone, e-mail, other) with referral sources.
• Manages incoming inquiries, as needed, dependent on sales model (i.e. central intake)
• Uses clinical inventory to evaluate residents for admission; when necessary, visits prospective residents in the hospital and makes assessment regarding his/her suitability for admission in the nursing center, when required; Contacts Social Services Department to verify eligibility; Contacts insurance companies to determine or verify coverage; Meets in the center with families upon or before admission to sign the paperwork, timely and accurately; Records information that identifies physician and resident, type of accommodation required, insurance coverage, and date of admission, inspects resident’s room prior to admission, active role in the morning kick-off meeting.
• Effectively sells private transition days to current residents.
• May assist Administrator in contacting families after admission and discharge to personally determine satisfaction; Provides timely follow-up on family or guarantor complaints and problem solves with residents and/or staff.
• Other duties, responsibilities, and activities may change or assigned at any time with or without notice

Kirkwood Wellness & Rehabilitation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characterisitc protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.