Admissions Coordinator

Lifepoint Health®; Indianapolis (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health (Medical, Dental, Vision) and 4

Job summary

Lifepoint Health, at Community Rehabilitation Hospital North in Indianapolis, seeks an admissions specialist to manage patient admissions, verify insurance, and support seamless intake processes. This role interfaces with care teams to collect demographic data and ensure accurate admitting forms are completed.

Key duties include coordinating referrals, verifying benefits, and updating records while maintaining confidentiality and compliance with policies.

Qualifications

• High School Diploma required; some college preferred.
• Minimum of 2 years experience in Admitting or medical insurance.
• Experience in handling patient admissions.
• Extensive knowledge of insurance benefits and admitting forms.
• Proficiency in recording admission reservations.

Responsibilities

• Process referrals and coordinate admissions efficiently.
• Coordinate admission information flow to departments for successful completion.
• Record all information necessary for admitting patients.
• Notify rehab liaison to perform a clinical evaluation.
• Complete Insurance Verification Form with benefit and billing information.
• Communicate admission status and coordinate rehab admission.
• Admit patients and collect general information.
• Contact patient’s insurance to confirm coverage and pre-certification.
• Answer calls and complete referral/intake forms as appropriate.
• Notify departments of admission date/time.
• Record pending referrals and continuously update logs.
• Present current clinical information and estimated admission date at meetings.
• Provide monthly information on conversion ratios.

Skills

Insurance verification

Patient admissions

Data entry

Communication

Confidentiality

Education

High School Diploma

Some college

Tools

Admission software

Electronic health records

Job description

Your Experience Matters

At Community Rehabilitation Hospital North, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

Your Experience Matters

At Community Rehabilitation Hospital North, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What We Offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

About Us

People are our passion and purpose. Community Rehabilitation Hospital North is a 60 bed hospital located in Indianapolis, IN and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters

How You’ll Contribute

This position will work under the direction of the Director of Business Development and be responsible for patient admissions, insurance verification and other insurance verification duties as directed. This individual will be responsible for obtaining the necessary demographic information of the patient which may require interviewing patients or their representatives. This position is also responsible for preparing/processing admitting forms and keeps abreast of all new insurance updates and regulations.

Qualifications And Requirements

• High School Diploma required. Some college preferred.
• Minimum of 2 years experience in Admitting and/or medical insurance preferred.
• Experience in handling patient admissions preferred.
• Extensive knowledge of insurance and their benefits and admitting forms.
• Proficiency in recording admission reservations.

Essential Functions

• Processes referrals and coordinates admissions of all hospital patients in an efficient, responsive manner.
• Coordinates the flow of information through the admissions process and forwards to appropriate departments for the successful completion of admission.
• Collect and record all information necessary for admitting patients.
• Immediately notifies appropriate rehab liaison to perform a clinical evaluation.
• Completes Insurance Verification Form with benefit and billing information.
• Communicates admission status and coordinates all aspects of rehab admission.
• Admit all patients - obtain correct general information.
• Contact patient’s insurance to confirm and determine amount of coverage and benefits, deductible due, length of stay and if pre-certification is required.
• Answers telephone promptly and courteously, providing information and completing all referral/intake forms as appropriate for each call.
• Contacts appropriate third-party payors to verify and document inpatient and outpatient benefits and extended care benefits.
• Notifies appropriate department if referral requires pre-certification and provides appropriate contact information.
• Notifies appropriate departments of patient’s anticipated admission date/time.
• Notifies the appropriate personnel of the anticipated arrival time of all inpatients.
• Records and pre-admits patients using information pertinent to the admission in the computer system.
• Informs the patient of charges not covered by their insurance and refers them to the Business Office.
• Keeps a record of all denied admissions and the reason for denial.
• Maintains confidentiality of patient medical records information in accordance with hospital's defined policies and procedures.
• Completes admitting paperwork, obtaining appropriate signatures and reviews information with the patient and family.
• Coordinates denial information with liaisons for follow-up communication to referral sources, families and physicians.
• Continuously updates referral logs.
• Provides current list of all pending referrals.
• Presents current clinical information and estimated admission date at Admission meeting.
• Provides monthly information on conversion ratios.

EEOC Statement

Community Rehabilitation Hospital North is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.