Admissions Concierge - FT (Wed-Sun; Weekends Included)

PACS Group; United States; On-site; USD 37,000 - 45,000; Full time

Job summary

PACS Group seeks an Admissions Assistant to welcome new residents and coordinate their entry into the facility. You will be the first point of contact for residents, families, hospitals, and referral sources, ensuring a smooth and respectful admissions process.

Working with the Admissions Coordinator and interdisciplinary teams, you will handle pre-admission assessments, documentation, insurance verifications, and tours, while maintaining compliant records and supporting outreach efforts.

Qualifications

• Prior admissions experience in healthcare or long-term care preferred.
• Knowledge of Medicare, Medicaid, and insurance verification.
• Excellent communication, interpersonal and customer service skills.
• Strong organizational skills with attention to detail; proficient with EHRs and MS Office.

Responsibilities

• Serve as first contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule admissions, including pre-admission assessments and docs.
• Maintain accurate records per federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility.
• Provide facility tours and information to prospects and families.
• Collaborate with nursing, social services, and admin staff for a seamless admission.
• Prepare and distribute admission packets and documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely transfers.
• Support marketing and outreach efforts as needed.

Skills

Admissions experience

Healthcare experience

Communication skills

Customer service

Organization

Confidentiality

Tools

Microsoft Office

EHR systems

Job description

General Purpose

The Admissions Assistant plays a vital role in ensuring a smooth and welcoming transition for new residents and their families. This position supports the Admissions Coordinator and collaborates with interdisciplinary teams to facilitate efficient and empathetic admissions processes.

Essential Duties

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Compensation

$27.00 - $33.00

Supervisory Requirements

No supervisory requirements.

Qualification

Education and/or Experience

• Prior experience in admissions, healthcare, or long-term care setting strongly preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills.Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Physical Demands

• Frequent sitting, standing, and walking
• Occasional lifting up to 25 lbs
• Regular use of computer and phone
• Ability to focus in a busy environment
• Clear communication and attention to detail required

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.