Admissions Communication Coordinator

Southern Oregon University; Ashland (OR); On-site; USD 47,000 - 52,000; Full time

Job summary

Southern Oregon University is seeking an Admissions Communications Assistant to develop and manage a comprehensive communications plan for prospective and new students. You will oversee daily website maintenance, social media, tele-counseling supervision, and publication content creation.

You will engage with prospective students, parents, counselors, and the community to ensure timely responses and clear information about admissions, residency, housing, and programs.

Qualifications

• Four years of experience as an editor reviewing and correcting written materials for grammar, spelling, punctuation, and syntax errors.
• A Bachelor’s degree in Journalism, English, or related field may substitute for two years of the required experience.
• Master’s Degree in College Student Personnel, Higher Education Administration or other relevant field is preferred.

Responsibilities

• PUBLICATIONS: Manage content creation and design of prospective and new student communications across print, email, and web publications.
• TECHNOLOGY & VENDOR SOLUTIONS: Collaborate to utilize CRM, SMS, AI Chatbot, and other platforms; support discovery and acquisition of new solutions.
• WEBSITE: Manage Admissions website content including dates, majors, campus visits, and campaigns.
• SOCIAL MEDIA: Oversee Admissions social channels and related campaigns.
• MAILINGS: Coordinate recruitment mailings.
• RECRUITMENT: Participate in Preview programs, Raider Registration/Orientation, campus visits, and other recruitment events.
• Other duties as assigned.

Skills

Editing

Communication

Policy interpretation

Analytical skills

Training/mentoring

Time management

Teamwork

Discretion

Education

Bachelor’s degree in Journalism/English or related field

Master’s degree in relevant field (preferred)

Tools

Adobe InDesign

Photoshop

Cascade

MS Office

Job description

Position Summary

Date application must be received for priority consideration by: October 14, 2026 Anticipated Appointment Begin Date: November 1, 2026 Closing Date or if blank, Open Until Filled: Job Family Group: Support Staff Support Staff Classification Title: Publications Editor Division/Department: Academic and Student Affairs/Admissions Compensation Range (commensurate with experience): Salary Range 21, Steps 1-3 - $22.84-$24.99 hourly / $3,958-$4,332 monthly FLSA Status: Non-Exempt Appointment Basis: 12-month Time Type: Full-time Benefits Eligible: Yes Renewable/Non-renewable/Grants/Limited Duration: Renewable This position must possess and maintain a current, valid Driver License: Yes This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes Remote Work Type: On-campus Work Hours: M-F (8:00a – 5:00p) Worker Status: Must be able to legally work in the United States without visa sponsorship

Special Instructions To Applicant

Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant’s qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration. For inquiries and additional information, please contact Human Resource Services via email at [e-mail] or by phone at [phone]. To view SOU’s very generous benefits and pension programs available to eligible positions, please visit https://inside.sou.edu/assets/hrs/Benefit_Flyer/2024_Prospective_Candidate_Benefit_Overview_012024.pdf Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, https://inside.sou.edu/hrs/comp-calc.html, demonstrates our value and commitment to our employees.

Position Description

The Admissions Communication Assistant is responsible for assisting the Admissions office in developing, implementing, and managing a comprehensive and integrated communication plan that focuses on short-term and long-term strategies that will include all written, electronic, and new media efforts. This position will manage daily website maintenance, social media management, tele-counseling team supervision, and creation of publication content. They will also participate in the recruitment, admissions, and matriculation of new students to Southern Oregon University. This position must understand and represent SOU academic programs, admission requirements, residency requirements, housing services, athletics, student activities, and other aspects of the University. They must be able to work with little or no supervision while recruiting students and be able to explain SOU policies independent of direct supervisor, while traveling. They must interact effectively with prospective students, parents, high school and community college counselors, and the community to ensure all questions and needs are addressed in a timely manner.

Minimum Requirements

Four years of experience as an editor reviewing and correcting written materials for grammar, spelling, punctuation, and syntax errors and modifying copy to conform to standards of style, length and ease of understanding. A Bachelor’s degree in Journalism, English, or related field may substitute for two years of the required experience.

Preferred Requirements

Master’s Degree in College Student Personnel, Higher Education Administration or other relevant field. Experience working in admissions outreach and recruitment. Experience working in a multicultural environment. Experience working as part of a team. Oregon Driver’s License and clean driving record. Supervision experience. Experience planning and organizing programs on high school and college campuses.

Essential Functions Duties

• (40% ) PUBLICATIONS Manage content creation and design of prospective and new student communications to include print, email, and web-based publications. Collaborate with a variety of on and off campus colleagues including students, faculty, alumni, staff, and other members of the greater SOU community.
• (25%) TECHNOLOGY & VENDOR SOLUTIONS Work with Assistant Director of Admissions Communications, and Admissions Production and Technical Consultant, to strategically utilize and support various solutions (CRM, SMS, AI Chatbot, Virtual Event Platforms, etc.). Collaborate with colleagues and vendors to successfully leverage solutions; participate in discovery and acquisition of new solutions.
• (10%) WEBSITE Manage the content of Admissions website. Communicate with campus constituents regarding updates to include important dates, academic majors, campus visits, and various campaigns.
• (10%) SOCIAL MEDIA Manage the content of Admissions website. Communicate with campus constituents regarding updates to include important dates, academic majors, campus visits, and various campaigns
• (5%) MAILINGS Assist in the coordination of recruitment mailings.
• (5%) RECRUITMENT Participate in Admissions/campus programs. Events include Preview programs, Raider Registration/Orientation, campus visits (group and individual), and other recruitment programs. Work with Associate Director and Director of Admissions in executing all aspects of recruitment programs.
• (5%) Oher Duties as assigned.

Skills, Knowledge, and Abilities

• Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations.
• Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist. Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment.
• Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations. Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems.
• Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy. Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters.
• Demonstrated ability to work with a high level of productivity and accuracy/attention to detail. Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Excellent computer skills and proficiency with a variety of computer applications. Working knowledge of MAC and PC platforms, and packages such as Adobe In Design, Photoshop, Cascade, MS Office (Excel, Word, Publisher and PowerPoint) to prepare graphic designs, marketing materials, documents, spreadsheets, publications and reports, social media platforms, internet, email and online calendaring.
• Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies. Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures. Demonstrated ability to provide training and direction to student assistants. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. Ability to work in an environment with regular disruptions and customer service needs Ability to handle multiple work unit projects, understanding complex problems from a broader perspective and anticipate the impact of marketing on the larger operation. Ability to work flexible schedule in order to facilitate coverage of large scale programs, training sessions or events.
• Physical Demands Position requires moving boxes of publications, recruiting materials, and office supplies weighing up to 25 pounds. Movements involved in these tasks include primarily lifting and pushing. At times, this position spends 6 to 8 hours a day sitting/standing at a desk and entering information into a computer. Requires the ability to receive and place telephone calls.
• Special Conditions Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. Must be able to successfully pass a pre-employment background check. This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA). The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services. This position requires driving for university business. Final candidates will be contacted by Human Resources to complete the university’s driver clearance process. Candidates who hold driver’s licenses issued outside the State of Oregon will be required to provide a certified driving record from their state of residence during the assessment phase.

SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce

In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources. Diversity Statement: Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.

SOU Land Acknowledgement

We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together – who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (https://www.grandronde.org) and the Confederated Tribes of Siletz Indians (https://www.ctsi.nsn.us/) are living descendants of the Takelma, Staca, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people. Notice to Prospective Employees Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be notified of the availability of SOU’s Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention. An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: https://cps.sou.edu/clery-act-annual-security-report/. A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520. For more information, call 541-552-7095, or email [e-mail]. SOU Land Acknowledgement We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together – who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (https://www.grandronde.org) and the Confederated Tribes of Siletz Indians (https://www.ctsi.nsn.us/) are living descendants of the Takelma, Staca, and Latgawa peoples of this area. We [you may say I or the name of a program/department] encourage YOU to learn about the land you reside on, and to join us in advocating for the inherent sovereignty of Indigenous people. Diversity Statement: Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.