Admission Registration Specialist I

Rush University Medical Center; Chicago (IL); On-site; USD 24,000 - 38,000; Full time

Job summary

Rush University Medical Center is seeking an Admissions Registration Specialist I in Chicago. You will review patient registration data, assist with insurance options, and collect financial responsibilities to ensure accurate admission processing.

The role requires strong communication, data entry into Epic, and adherence to HIPAA and hospital policies. This position supports the Patient Access-Pre-Visit department in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• 0–1 year of experience in a hospital or clinical setting preferred.
• Basic understanding of Microsoft Office (Word, PowerPoint, Excel).
• Excellent communication and customer service skills.
• Basic keyboarding and data interpretation abilities.
• Ability to follow procedures, maintain confidentiality, and manage time.

Responsibilities

• Review patient registration for admissions ensuring demographic and insurance data is complete and current.
• Assist patients with insurance options and collecting financial responsibilities.
• Accurately collect, verify, and enter information into Epic.
• Communicate coverage-related concepts and coordinate with payer requirements.
• Handle inquiries from patients and payers and provide courteous, accurate information.
• Maintain HIPAA privacy and security in all processes.

Skills

Excellent communication

Microsoft Word

PowerPoint

Excel

Data interpretation

Customer service

Attention to detail

Prioritization

HIPAA familiarity

Education

High school diploma or equivalent

Job description

Job Description

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Access-Pre-Visit

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $17.63 - $27.77 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary

The Registration Specialist I is responsible for reviewing patient registration for all types of admissions to ensure patient and guarantor demographic and insurance information is complete and current with each patient visit. The Registration Specialist I will assist patients with understanding their insurance options and collecting patient financial responsibilities. The Registration Specialist I will perform all functions in a courteous and respectful manner, advocating for the patient’s best interest and wellbeing. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information

Required Job Qualifications

• High school graduate or equivalent.
• 0-1 year of experience
• Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
• Excellent communication and outstanding customer service and listing skills.
• Basic keyboarding skills
• Ability to analyze and interpret data
• Critical thinking, sound judgment and strong problem-solving skills essential
• Team oriented, open minded, flexible, and willing to learn
• Strong attention to detail and accuracy required
• Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
• Ability to follow oral and written instructions and established procedures
• Ability to function independently and manage own time and work tasks
• Ability to maintain accuracy and consistency
• Ability to maintain confidentiality

Preferred Job Qualifications

• Associates Degree in Accounting or Business Administration
• Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
• Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
• Working knowledge of medical terminology and anatomy and physiology is preferable.

Physical Demands

Competencies

Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities

With a high degree of accuracy collects, verifies and enters into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis.

1. Consistently has patient sign and scan all necessary documents for completion of the admission process; consent, ID, insurance card, MIMS, OBS, COB, etc.
2. Consistently and accurately obtains and interpret the patient's insurance benefits and possess the ability to communicate this information accurately to the patient and co-workers. Collects POS collections related to ED copays, coinsurance, deductibles, self-pay and outstanding balances..
3. Has the ability to determine the patient's financial obligation and communicate this information accurately and with respect to the patient.
4. Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
5. Upon decision of patient’s admission, has the knowledge and skill to perform the admission notification (NOA) process which is a required communication with the patient’s payer to ensure that the payment for patient’s inpatient stay is secured.
6. Completes OB registration when receives patient call during OB triage up in L&D to ensure accurate patient demographic and financial information.
7. Complies with the Emergency Medical Treatment & Labor Act (EMTALA).
8. Appropriately informs the patients of hospital policies that govern the revenue cycle. Minimizes the potential financial risk of patients accounts by discussing with the patient and/or guarantor their financial responsibility for upcoming visits/procedures, past due balances and referral requirements. Offers options and negotiates acceptable resolution of estimated patient balance.
9. Follows the three patient identifier standard and Just Culture process to prevent errors when banding patients for their ED and any subsequent stay.
10. Understands and is able to communicate coverage-related concepts to the patients, i.e. pre-certification and out-of-network.
11. Receives and properly responds to, or directs telephone inquiries from patients, payers, physicians and their staff, internal department and other persons and entities.
12. Functions as Patient Admission Department during evening, nights and weekend hours, when they close, to ensure seamless admissions of any ED patients, transfers and direct admit to Rush University Medical Center.
13. Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escape to their supervisor.
14. Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
15. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
16. Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Admitting functions.
17. Other duties as needed and assigned by the supervisor/manager.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Position Admission Registration Specialist I

Location US:IL:Chicago