Admission Counselor I

Southern New Hampshire University; United States; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

High-quality medical insurance

Low to no-cost dental and vision plans

5 weeks of paid time off

Employer-funded retirement

Free tuition program

Parental leave

Mental health resources

Job summary

Southern New Hampshire University is seeking an Admission Counselor I to enroll students in undergraduate and graduate programs. This remote role involves handling inquiries via email, chat, and phone, guiding students through the enrollment process, and coordinating with campus departments as their advocate.

The position requires an associate degree or coursework, plus 1 year of sales or customer service experience.

Qualifications

• Associate degree or some college coursework completed.
• At least 1 year of relevant sales or customer service experience.
• Flexible schedule: Tue-Sat or Sun-Thu.
• Resident in approved Synergy states in Central/Eastern/Mountain/Pacific time zones.

Responsibilities

• Conduct phone interviews with prospective students to assess needs and provide accurate information.
• Engage with students via phone, email and other channels.
• Present SNHU programs, structure, accreditation, and cost accurately.
• Collaborate with Financial Aid, Enrollment Support Services, and Advising to ensure high service levels.
• Manage relationships, call flow and pipeline; adhere to policies and regulations.

Skills

Phone interviews

Student needs analysis

Prospect engagement

Information presentation

Compliance understanding

Education

Associate degree or some college coursework

Equivalent experience in lieu of degree

Job description

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we’re ready to expand our reach. All we need is you. Make an impact - from near or far

At SNHU, you’ll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

Admission Counselor I enrolls students into Undergraduate and Graduate degree programs at SNHU and will report to the Admission Team Lead/Director. You will receive inquiries such as emails, live chats, and telephone calls through a variety of marketing channels and will assist students through the enrollment process, being a liaison to other campus departments and serving as the student's advocate. This is a remote position.

You’ll Get To:

• Conduct phone interviews with prospective students (evaluate the prospective student's needs, interests and qualifications while providing concise information to help the prospective student make an informed decision on program offering, delivery mode, and school fit)
• You will engage with students by phone, email, and other communication channels
• Present information about SNHU, program offerings, structure, accreditation, and cost in an accurate and ethical manner
• Achieve the expected goals including: Daily activity, Schedule Adherence, Ready Time, Call Outline Adherence, Call and Email Flow, Service and Support, Compliance, and Program Knowledge
• Assist prospective students through the admission process observing SNHU policies and procedures, and in compliance with all applicable regulations and accrediting standards
• Follow schedule to include ready time, follow up time, and chat
• You will operate within and will be measured concerning relationship building, call flow and pipeline management, interpersonal/communication, needs analysis/service and support, planning, and implementing
• Partner with departments outside of Admission including Financial Aid, Enrollment Support Services, and Advising to ensure the delivery of a high level of service to every student; Escalate issues
• Uphold all SNHU policies, procedures, with integrity and ethics
• Commencement or commencement related activities may be required
• Additional duties may be assigned

What We’re Looking For:

• An associate degree or some college coursework must be completed.
• Equivalent of experience in lieu of degree acceptable:
• At least 1 year of relevant sales or customer service experience in relationship or consultative sales
• Flexible to work either Tuesday - Saturday or Sunday - Thursday
• Candidates must reside in an approved Synergy state within the Central, Eastern, Mountain, or Pacific time zones. Hawaii is not eligible for consideration for this position.

Schedule and Compensation

• Anticipated Start Date: Monday, 1/11/2027
• Fixed Hourly Rate: $22.20 an hour (non-negotiable)
• Training and Nesting Schedule - First 5 Weeks of Employment:
  • Monday - Friday (local time zone)
  • Central Candidates: 7:30am - 4:00pm
  • Eastern Candidates: 8:30am - 5:00pm
  • Mountain Candidates: 9:00am - 5:30pm
  • Pacific Candidates: 8:00am - 4:30pm
  • Arizona Candidates: 9:00am - 5:30pm
• Work Schedule: Flexible to work either Tuesday - Saturday or Sunday - Thursday. Schedule beginning week 6 of employment and forward:
  • Central Candidates: (4) shifts from 8:00am - 4:30pm and (1) shift from 10:30am - 7:00pm CST
  • Eastern Candidates: (4) shifts between the operating hours of 8:00am - 6:00pm and (1) shift from 11:30am - 8:00pm EST
  • Mountain Candidates: (4) shifts from 8:00am - 4:30pm and (1) shift from 9:30am - 6:00pm MST
  • Pacific Candidates: (5) shifts from 8:30am - 5:00pm PST
  • Arizona Candidates: (5) shifts from 9:30am - 6:00pm MST. Schedule will shift semi-annually in states or territories not observing DST (Arizona candidates only).
  • November – March: (5) shifts 9:30am – 6:00pm MST
  • March – November: (5) shifts 8:30am – 5:00pm PDT (#LI-Remote)
• The hourly pay range for this position is $17.97 - $28.76. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.
• The starting pay for this position is $22.20.

Exceptional benefits

• High-quality, low-deductible medical insurance
• Low to no-cost dental and vision plans
• 5 weeks of paid time off (plus almost a dozen paid holidays)
• Employer-funded retirement
• Free tuition program
• Parental leave
• Mental health and wellbeing resources

If you have a disability and require a reasonable accommodation to fully engage in any part of the application or hiring process, please complete the Accommodation Request form or contact us at 603-626-9447. A member from the Employee Accommodation Support Center will be in contact with you within two business days to discuss your request.

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