Admission Concierge

FutureCare; Baltimore (MD); On-site; USD 30,000 - 33,000; Full time

Job summary

FutureCare is seeking an Admissions Concierge to warmly welcome prospective residents and their families, guiding them through pre-admission paperwork and coordination of admission activities. You will work with a multidisciplinary team to ensure a smooth transition into care, maintain confidentiality, and support a positive resident experience.

Highlights include room readiness, referral follow-up, and strong emphasis on customer service within a healthcare setting.

Qualifications

• High school diploma or equivalent required; degree preferred.
• Excellent verbal and written communication, interpersonal, and organizational skills.
• Strong customer service with hospitality focus.
• Proficiency in MS Office including Word, Excel, Outlook; ability to learn other systems.
• Ability to multitask and work in fast-paced environment.
• Experience in healthcare administration or medical office preferred.

Responsibilities

• Serve as a welcoming first point of contact for residents, families, visitors, vendors, referral sources, and prospective residents.
• Conduct facility tours and provide a positive hospitality experience for prospective residents and their families.
• Assist with pre-admission paperwork, referral processing, and coordination of admission arrangements.
• Monitor referral systems and help ensure timely follow-up and processing of incoming referrals.
• Coordinate admission activities with hospitals, physicians, families, transportation providers, and facility departments.
• Prepare and complete admission documentation, including admission agreements, contracts, required forms, resident photographs, and admission packets.
• Welcome new residents and their families and coordinate their arrival and transition to the facility.
• Communicate with Nursing, Environmental Services, Dietary, Therapy, Social Services, Activities, and other departments to support a smooth admission process.
• Assist with checking room readiness and coordinating hospitality details before a resident’s arrival.
• Provide administrative support, including filing, scanning, copying, faxing, maintaining admission records, ordering office supplies, and preparing reports.
• Schedule appointments, meetings, and tours, and assist with family meetings, facility events, and outreach activities.
• Provide coverage for the Admissions Office when the Admissions Director is unavailable.
• Maintain confidentiality and comply with HIPAA requirements, company policies, and applicable standards of professionalism and customer service.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Customer service

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Overview

At FutureCare, our Admissions Concierges play an important role in creating a welcoming and positive first impression for prospective residents and their families. This position combines exceptional customer service, administrative support, and admissions coordination to help ensure a smooth transition into our care community. Working closely with the Admissions Director and interdisciplinary team, the Admissions Concierge helps guide residents and families through the admissions process with professionalism, compassion, and attention to detail. Proud to be the only healthcare company in Baltimore to be named a “Top Workplace” for 14 years in a row and recognized in US Newsweek as “Best Nursing Homes”, FutureCare stands out as a leader in managing health care across a continuum of care. We are known for recognizing hard work and dedication and reward our team members for their compassion and care. We also offer a Competitive Salary, Excellent Benefits Package, Flex/Advance Pay, Paid Time Off, Tuition Reimbursement, Career Growth Ladder, Employee Referral Bonus Program, Employee Assistance, and matching 401K Plan.

***Competitive Pay $22.00 - 24.00/hr***

Salary Disclosure Statement

The salary mentioned above reflects the potential base pay range for this role. Bonuses or other incentives (if applicable) are offered separately and paid pursuant to the relevant program schedule. All employment offers will consider such factors as overall experience, job-related qualifications, location, certifications/training, etc.

Responsibilities

• Serve as a welcoming first point of contact for residents, families, visitors, vendors, referral sources, and prospective residents.


• Conduct facility tours and provide a positive hospitality experience for prospective residents and their families.


• Assist with pre-admission paperwork, referral processing, and coordination of admission arrangements.


• Monitor referral systems and help ensure timely follow-up and processing of incoming referrals, including weekend referral management as needed.


• Coordinate admission activities with hospitals, physicians, families, transportation providers, and facility departments.


• Prepare and complete admission documentation, including admission agreements, contracts, required forms, resident photographs, and admission packets.


• Welcome new residents and their families and coordinate their arrival and transition to the facility.


• Communicate with Nursing, Environmental Services, Dietary, Therapy, Social Services, Activities, and other departments to support a smooth admission process.


• Assist with checking room readiness and coordinating hospitality details before a resident’s arrival.


• Provide administrative support, including filing, scanning, copying, faxing, maintaining admission records, ordering office supplies, and preparing reports.


• Schedule appointments, meetings, and tours, and assist with family meetings, facility events, and outreach activities.


• Provide coverage for the Admissions Office when the Admissions Director is unavailable.


• Maintain confidentiality and comply with HIPAA requirements, company policies, and applicable standards of professionalism and customer service.


• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.


• Excellent verbal and written communication, interpersonal, and organizational skills.


• Strong customer service skills, with a hospitality-focused approach to assisting residents, families, and visitors.


• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, and the ability to learn other office systems.


• Ability to multitask, prioritize responsibilities, manage interruptions, and maintain attention to detail in a fast-paced environment.


• Ability to work independently and collaboratively with an interdisciplinary healthcare team.


• Ability to handle confidential information appropriately and maintain compliance with HIPAA requirements.


• Prior experience in customer service, hospitality, admissions, healthcare administration, or a medical office setting is preferred.

Equal Opportunity Employer

FutureCare has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, pregnancy, age, religion, national origin, citizenship, marital status, sexual orientation, gender identity, gender expression, physical or mental disability, military or veteran status, or any other characteristic protected by law. We actively promote equality of opportunity for all and welcome all applications.