Administrator - Truck Account

holmanautogroup; Grapevine (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Job summary

Holman is a family-owned, global automotive services organization focused on delivering the Holman Experience by treating customers and colleagues with respect and integrity.

We seek a proactive, data-driven professional to monitor vehicle maintenance trends, build reports, and collaborate with fleet managers and vendors to deliver cost-saving solutions. Strong communication and problem-solving skills are essential for success in this role.

Qualifications

• High school diploma; degree in business admin preferred.
• ASE certification preferred.
• Strong communication, research, and presentation skills.

Responsibilities

• Monitor trends in vehicle maintenance for accounts and markets.
• Build and analyze standard and ad-hoc reports.
• Analyze data and recommend cost-saving actions to customers and leadership.
• Coordinate with fleet managers, vendors, and manufacturers to resolve truck malfunctions.
• Serve as a technical consultant to fleet managers and service technicians.
• Review non-standard purchase orders to protect customer interests.
• Support the technical resource center by assisting customers and vendors.
• Perform other duties and special projects as assigned.

Skills

Communication skills

Research skills

Customer service

Presentation skills

Interpersonal skills

Explain complex concepts

Problem-solving

Emotional intelligence

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Business or relevant degree preferred

ASE certification preferred

MS Office proficiency

Tools

MS Office Suite

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

What will you be doing?

• Proactively monitors trends in vehicle maintenance for specific accounts and geographic markets
• Builds and analyzes both standard and ad-hoc reports
• Analyzes data and makes recommendations to customers and leadership to implement cost-saving initiatives
• Coordinates with fleet managers, vendors and manufacturers to ascertain the most effective resolution to truck malfunctions
• As the technical expert, acts as a consultant to fleet managers and service technicians when complex solutions are needed
• Reviews and issues non-standard purchase orders to ensure that the customer's best interests are protected
• Support the technical resource center by assisting customers and vendors as needed
• Perform all other duties and special projects as assigned

What are we looking for?

• Strong verbal and written communication skills
• Strong research and presentation skills
• Strong interpersonal and customer service skills
• Ability to summarize and express information and ideas in a clear and organized manner
• Ability to interact and work with employees at all levels in the organization including business units and executive management
• Ability to explain complex concepts to non-specialists
• Responds to non-standard requests; investigates with assistance from others as needed
• Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers
• Takes personal responsibility for customer satisfaction and loyalty
• Works independently or with others within own area or department to achieve team goals
• Identifies and removes barriers to effective teamwork
• Offers support to other team members; follows through on commitments
• Applies emotional intelligence in responses and reactions
• Demonstrates consistency between words and actions
• Listens openly and carefully to others' ideas and suggestions; respects opposing points of view
• Consistently earns trust, loyalty and respect of others

Education and/or Training:

• High School Diploma or equivalent, a degree in Business Administration or relevant field preferred
• ASE or other industry certification preferred
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

Relevant Work Experience:

• 5-10 years' experience in the automotive or transportation industry, with advanced technical knowledge
• Understanding of automotive repair industry processes
• Knowledge of Holman Fleet & Mobility's programs preferred
• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-TimeWe offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and j