Administrator, Systems Operator

Ricoh USA, Inc.

Hudson (NH)

On-site

USD 45,000 - 65,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical and dental insurance options

Retirement Savings Plan (401K)

Tuition assistance programs

Paid vacation time and holidays

Job summary

Ricoh USA, Inc. is looking for an SA - Digital Automation Systems Operator in Hudson, NH. In this role, you'll provide operational support for various automation and technology systems at client sites.

The ideal candidate will have an Associate degree in Robotics or a related field, with experience in automated systems and software-based controls. Excellent communication skills and the ability to work independently are essential for this full-time position.

Qualifications

Experience with automated systems and software-based control systems.
Technical skills to troubleshoot client systems and remediate issues.
Ability to maintain partner-level communications with vendor partners.

Responsibilities

Provide front-line operational support for client automation systems.
Operate and maintain various automated systems and technology solutions.
Collect and analyze data to improve operational performance.

Skills

Automated systems and software-based controls

Electrical and electronic principles

Familiarity with Linux

PLC (Programmable Logic Controller) programs

Industrial PC literacy

Education

Associate degree or equivalent in Robotics, Mechanical, Mechatronics, or Electrical fields

Tools

Java

XML

SQL

Database administration

Job description

Job Description

Administrator, Systems Operator, SA

Location: Nashua, NH

Position Profile

The SA - Digital Automation Systems Operator works within designated Service Advantage Partner locations as the on‑site Systems Operator. Operates and supports a variety of partner‑sold equipment at customer locations, generally within a specific geographic area. The role includes operating Modular Control Systems, partner structures, and client systems, managing priorities and performance of automation systems in all daily activities. The operator must demonstrate technical expertise and follow partner‑agreed Standard Operating Procedures, working with the partner support team to proactively identify issues impacting operations and system performance. The overall job function is to maximize automation systems’ operational output and efficiency, providing expert support.

Job Duties and Responsibilities

Provide front‑line operational support of client automation, robotic, 3D printing, workstation, and technology systems.
Operate automated systems, software‑based control systems, electrical and mechanical systems, and structures.
Provide hands‑on support with electro‑mechanical aptitude and familiarity with Linux and command line to support client systems and products.
Maintain partner‑level direct communications and interaction with client vendor partners.
Support client’s key performance indicators, achieve maximum system uptime and overall client satisfaction.
Perform system software updates per recommended client technical instruction.
Possess technical skills to troubleshoot, operate client systems and remediate issues to ensure high‑level system performance.
Collect and analyze data, apply a systematic approach to reach conclusions and make appropriate decisions.
Perform a full range of support services including diagnostics, installation, mapping, induction, removal, configuration testing, and commissioning of client’s automation system.
Demonstrate required digital competencies associated with assigned products and level assignments.
Complete technical training on client systems as assigned.
Review all technical information pertaining to supported systems and products.
Act as a positive influence/champion within the team/organization.
Proactively seek ways for process and operational excellence.
Perform other duties related to partner support as assigned.

Qualifications

Associate degree or 4‑year apprenticeship or equivalent experience or training in Robotics, Mechanical, Mechatronics, or Electrical fields.
Serve as a role model and always exhibit professional appearance and behavior.
Experience and proficiency in the following areas:
- Automated systems and software‑based controls.
- Electrical and electronic principles.
- Technical skills including familiarity with Linux, Java, XML, SQL, and database administration.
- PLC (Programmable Logic Controller) programs.
- Industrial PC literacy.

Preferred Qualifications

Degree from a vocational school or college focused in Robotics, Mechanical or Electronics fields.
Demonstrated ability to multi‑task and prioritize many different projects and workloads.
Ability to work independently.
Physical dexterity and ability to stand for long periods of time.
Ability to communicate effectively, written and verbally, with peers, management, contractors, and vendors.
Highly self‑motivated, customer‑centric, and focused on team success.

Knowledge, Skills and Abilities

Excellent working knowledge of electro‑mechanical devices, automation systems, and technology applications.
Expert knowledge of assigned client automation systems.
Methodical approach to resolving problems.
Strong interpersonal and verbal communication skills.
Excellent customer service skills, including ability to follow up to ensure closure of issues.
Skilled ability to read and comprehend written technical information such as site operations, technical manuals, and relevant publications.

Working Conditions, Mental and Physical Demands

Work in a warehouse environment with adequate lighting, ventilation, and a normal range of temperature and noise.
Variable shifts may be required to meet partners’ needs; overtime may be required.
Regular use of a laptop, software, and client test equipment.
Move objects on wheels up to 400 pounds and lift and carry objects weighing up to 50 pounds; frequent stooping, bending, squatting, and kneeling are required.
Overnight travel may be required to attend or provide training for vendor‑specific equipment and devices.

Benefits

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to a Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA).
Augment education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance health, wellness, and ongoing personal and professional development.

Job Information