Administrator I (GME)

MedStar Health; Washington (District of Columbia); On-site; USD 65,000 - 117,000; Full time

Job summary

MedStar Health in Washington, DC is seeking an entry-level Administrative Operations Manager to oversee department operations, payroll, scheduling, and staff coordination. You will supervise support staff and serve as a liaison among physicians, patients, and administration.

The role emphasizes regulatory compliance, quality assurance, and cost-effective policy implementation across various operational areas. Strong communication and multitasking are essential in this healthcare setting.

Qualifications

• Must have excellent written and verbal communications skills.
• Ability to work as a team player and interact with physicians and patient families.
• Total computer familiarity and knowledge of medical terminology.
• Ability to handle multiple tasks and communicate with several persons in a multi-level capacity.

Responsibilities

• Supervises day-to-day administrative activities and oversees operations and staff scheduling.
• Manages payroll, hires, terminations, salary adjustments, and time/attendance processes.
• Administers the department's quality assurance program and ensures regulatory compliance.
• Develops cost-effective policies for bookkeeping, billing, insurance, and purchasing.
• Maintains confidential personnel records and HR processes, including licensure tracking.
• Liaison with Hospital Purchasing; handles supplies, expenses, and purchase orders.
• May serve as on-site department personnel coordinator (security, IT, facilities).
• Runs department reports and queries for internal and external distribution.
• Schedules for staff, patients, students, providers, and leadership.

Skills

Communication skills

Team player

Medical terminology

Customer service

Multitasking

Education

Bachelor's degree in Business or Health Related field

Job description

About the Job


General Summary of Position

This position serves as an entry level Administrative Operations Manager for the department. Specific duties and responsibilities will vary based on departmental needs . Responsible for personnel payroll computerized systems telecommunications facilities and Department special projects. Serves as the administrative contact for all information requests. Supervises and trains all Department support staff and coordinates patient scheduling and treatment activities. Acts as a liaison between the Department Chief departmental director clinical operations administrator and physicians patients and staff with matters related to patient care and clinical operations; strategic planning of revenue generation with Department Chief financial manager and clinical operations manager. Interacts between patients and the Department handling complex problems and customer satisfaction concerns; provides assistance with planning identification and team problem solving. These functions are performed in accordance with Georgetown University Hospital's philosophy policies procedures and standards.

Primary Duties and Responsibilities

• Supervises day-to-day administrative activities operations and oversees operational development with regard to patient care and appointments. Coordinates the office operations with staff ensures staff coverage. Assists and covers staff vacancies when necessary. Assigns work monitors work flow and establishes priorities for daily operations.


• Responsible for processing payroll personnel hire termination salary adjustments and related documents. Manages Time/Attendance documents. Responsible for time sheet completion and submission.


• Serves as the Administrator of the department's quality assurance program presenting quarterly audit results. Ensures regulatory agency registry and payer compliance. Compiles appropriate statistical data and coordinates programs in accordance with business goals and objectives.


• Serves as a resource to fiscal management and other administrative staff to develop/implement cost effective policies and procedures for all operational areas including bookkeeping billing insurance fee schedules credit/collections purchasing and data processing


• Maintains all confidential personnel records and forms according to JCAHO and Georgetown University Hospital Human Resource policy. Responsible for timely filing of personnel transactions and facilitating the process with Human Resources. Maintains checklists of licensures and training requirements - updated annually. Ensures that tracking of employee required competencies are done in collaboration with clinical educator and managers in each area.


• Liaison between Hospital Purchasing and department. Responsible for ordering all supplies and administering proper tracking process. Prepares all Expense Authorizations and Purchase Orders for processing. Maintains mandatory logs for patient parking and cab vouchers.


• May serve as the on-site department personnel coordinator completing task such as access and security building maintenance IT resource coordination equipment requisition and ordering.


• May be responsible for the running and management and review of various reports and queries for use and distribution inside and outside of the department.


• Manages schedules for varied functions including but not limited to staff patients students providers leadership.

Minimal Qualifications

Education

• Bachelor's degree Business or Health Related field required

Experience

• 3-4 years A minimum of three years of relevant administrative experience

Knowledge Skills and Abilities

• Must have excellent written and verbal communications skills. Ability to work as a team player. Ability to interact well with physicians and patient families. Total computer familiarity. Must have prior knowledge of medical terminology Must be able to handle multiple tasks and communicate with several persons in a multilevel capacity. Particular importance is placed on excellent customer service to the patients being admitted the families of those patients and the admitting physicians.

This position has a hiring range of

USD $65,062.00 - USD $117,291.00 /Yr.