Administrative Support Technician - Benefits

Harford County Public Schools; Maryland; On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Benefits package

Job summary

Harford County Public Schools seeks an Administrative Support Technician – Benefits to support the Central Office Human Resources team. The role involves advanced clerical tasks, data entry, and payroll and benefits administration within Oracle and district systems.

Responsibilities include customer service, report generation, schedule management, and confidential handling of sensitive information. The position offers 12-month employment with full HCPS benefits and a competitive salary schedule.

Qualifications

• High School Diploma or GED.
• Three years of office or accounting administrative support experience.
• Proficiency in Microsoft Word and Excel.
• Knowledge of data entry techniques, records management, and handling confidential information.
• Strong customer service and time management skills.

Responsibilities

• Assists internal and external customers via email, telephone, and in person, responding to questions and concerns and providing information regarding programs, accounts, equipment, and grants.
• Updates, maintains, and retrieves information from files and automated information systems; generates reports from automated systems.
• Performs administrative support activities such as maintaining schedules, coordinating meetings, editing documents, and researching basic information.
• Receives and reviews documents and requests from internal and external customers and processes them.
• Performs bookkeeping and cashiering functions; assists with invoices, accounts payable/receivable, and budget tracking.

Skills

Data entry

Time management

Customer service

Microsoft Office

Record keeping

Communication

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Automated information systems

Job description

VACANCY ANNOUNCEMENT AN EQUAL OPPORTUNITY EMPLOYER

September 14, 2026

HCPS is committed to recruiting and retaining effective and diverse educators and staff to build a climate of student success and improve learning experiences for every child in every classroom.

Administrative Support Technician – Benefits

Central Office – Human Resources

This class is the second level in the Administrative Support series. Incumbents perform advanced clerical, bookkeeping, and data processing/computer maintenance support for school and District office operations. As assigned, incumbents may provide secretarial support for schools or District office functions including grant programs; receive and execute computer-related work orders; perform student and/or employee record data input and report generation; and/or maintain salary and time accrual records. As assigned, incumbents provide advanced support for a program or grant by responding to inquiries and processing transactions; scheduling appointments and interviews; performing accounting support and cashiering functions such as billing and payroll; resolving computer and software issues; providing summaries; and, performing data entry and report compilation activities. Based on assignment, responsibilities may include researching and resolving internal and external inquiries; supporting the development and compilation of reports, surveys, purchases, and events; and updating and performing edits on assigned files. As assigned, prepares correspondence; provides customer service; conducts data entry and updates records; and provides general administrative support as needed.

This position requires a broad knowledge of the organization and under minimal supervision provides specialized administrative support services to the assigned school and/or department.

ESSENTIAL DUTIES AND RESPONSIBILITIES MAY INCLUDE

• Assists internal and external customers via email, telephone, and in person, responding to questions and concerns and providing information regarding programs, accounts, equipment, and grants. As assigned, researches, responds, resolves inquiries, and/or provides support for AR, AP, payroll, time accrual, and related functions and/or computer maintenance, graphics, repair, and software utilization.
• Updates, maintains, and retrieves information from files and automated information systems; incorporates data into assigned records and documents; supports the development and compilation of reports and summaries; and, generates reports from automated systems.
• Performs administrative support activities as assigned, which may include: maintaining schedules; coordinating meetings; editing and preparing written materials or documents; researching basic information and/or providing related support.
• Receives and reviews documents, forms, and requests from internal and external customers and processes them.
• Performs bookkeeping and cashiering functions as assigned; prepares and processes invoices or statements for accounts payable and/or receivable; and assists with tracking budget and department information, such as maintaining balances, researching discrepancies, and preparing financial reports.
• Maintains and monitors inventory and/or supplies for assigned area and prepares requisitions to replenish stock.
• Organizes and maintains files; retains and purges files in accordance with established records retention policies and procedures.
• Performs other duties of a similar nature and level as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES SPECIFIC TO BENEFITS MAY INCLUDE

• Processes employee benefit transactions, including enrollments, qualifying life events, retirements, COBRA, FMLA-related benefit changes, life insurance claims, and other eligibility updates. Reviews supporting documentation for accuracy and ensures transactions are completed within established timelines.
• Maintains accurate employee benefit records within Oracle, carrier systems, and other benefits platforms. Performs audits and reconciliations to identify and resolve discrepancies, verify eligibility and payroll deductions, and maintain data integrity.
• Provides comprehensive benefits administration support by coordinating with employees and carriers to research, resolve, and communicate benefit-related issues through completion while managing multiple time-sensitive priorities.

SALARY

• This is a full-time twelve-month position. Salary range based on Grade 6 of the 2026-2027 HCEA-ESP Salary Schedule for Twelve Month Clerical and Transportation Specialist Personnel.Starting Salary: $ 43,686– Maximum Earnings Potential $ 66,424. Those who are entering or returning to employment with Harford County Public Schools will begin on Step 1.
• Full salary schedules can be found at the bottom of the Current Vacancies webpage https://www.hcps.org/departments/humanresources/vacancies.aspx
• HCPS offers an expansive benefits package including individual and family medical, vision, dental, life insurance, retirement savings, pension, paid time off, and more.
• For a complete list of benefits, please visit the Employment Benefits section of the Human Resources webpage: https://www.hcps.org/departments/HumanResources/Default.aspx
• For more information on holidays and paid time off, please refer to the Holidays and Leave Provisions sections of the HCEA-ESP Negotiated Agreement: https://www.hcps.org/boe/collectivebargaining.aspx
• FLSA: Non-Exempt

TRAINING AND EXPERIENCE REQUIRED

• High School Diploma or GED.
• Three years of office or accounting administrative support experience.
• Microsoft Office Suite (Word and Excel) proficiency is required.
• KNOWLEDGE OF:
  • Data entry techniques, data management; and use of automated information systems;
  • Applicable programs and/or grants;
  • Proper etiquette in handling of confidential or sensitive information with discretion;
  • Mathematical principles; bookkeeping and cashiering;
  • Modern office equipment.
• SKILL IN:
  • Utilizing a computer and relevant software applications;
  • Managing time and prioritizing work;
  • Coordinating routine projects;
  • Using databases for records management, information storage and retrieval;
  • Handling confidential and sensitive information using good judgment;
  • Providing guidance, assistance and/or interpretation to others regarding the application of procedures and standards to specific situations;
  • Providing advanced internal and external customer service;
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

The Board of Education of Harford County is committed to providing an inclusive and welcoming environment for all employees and applicants. We adhere to the principles of equal opportunity in all aspects of employment and do not discriminate on the basis of race, color, national origin, sex (including pregnancy and related conditions, sexual orientation, and gender identity), religion, disability, age, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

In accordance with Title IX of the Education Amendments of 1972, Title VI of the Civil Rights Act of 1964, and Title VII of the Civil Rights Act of 1964, the Board of Education of Harford County prohibits discrimination based on sex, race, color, national origin, religion, or any other protected characteristic in any program or activity it operates. The Board of Education of Harford County encourages applications from all qualified individuals.

Inquiries or concerns about your rights related to Title IX, Title VI, or Title VII can be directed to our Coordinator of Internal Investigations, Dr. Renee McGlothlin, at 410-809-6087 or [e-mail]. Harford County Public