Administrative Support Specialist, Academic Advising

Harrisburg Area Community College; Lancaster (Lancaster County); On-site; USD 33,000 - 42,000; Full time

Job summary

An established educational institution is seeking an Academic Advising Specialist to enhance student success through effective advising programs. This role involves operational support for academic initiatives, working closely with directors to improve advising quality and assist students with their academic journeys. The ideal candidate will have a Bachelor's degree and experience in student services, along with a passion for helping students navigate their educational paths. Join a collaborative environment where your contributions will directly impact student retention and success.

Qualifications

• Bachelor's degree and at least one year of experience in student services.
• Experience in academic advising or student success preferred.

Responsibilities

• Implement retention programs and support student advising.
• Manage advisor assignments and maintain communication with departments.

Skills

Student Services Experience

Academic Advising

Coaching/Advising

Office Administrative Duties

Education

Bachelor's Degree

Tools

EAB Navigate

Degree Works

Job description

This opportunity is available for the Harrisburg or Lancaster Campus

Job Summary: The Academic Advising Specialist provides operational support for campus-wide academic advising initiatives. The incumbent works with the director and assistant directors to develop and support academic advising programs for advisors, students, and stakeholders to improve advising quality. The position also assists with advisor assignments and program assessment.

Minimum Qualifications:

Bachelor's degree and at least one year of experience in student services such as academic advising or student success.

Licensing Requirements: Valid driver's license. This position requires compliance with PA Act 15, including presenting clearances and training certificates at hire. More info at HACC HR site.

Hiring Range: $33,105 - $41,381

Preferred Qualifications:

• Experience in office administrative duties
• Experience in coaching/advising
• Experience with EAB Navigate and/or Degree Works platforms
• Supervision of students or part-time employees

Job Specific Tasks:

1. Implement retention programs supporting advising; assist with scheduling, resource creation, data reporting, and confidentiality per FERPA; coordinate workflow and communicate with IT; address areas needing improvement through training.
2. Support students by addressing questions, challenges, and concerns; assess needs, facilitate referrals, and resolve complaints.
3. Manage advisor assignments; communicate with departments and maintain advisor lists.
4. Coordinate with International Student Programs for F-1 advising compliance.
5. Support the Academic Advising Steering Group administratively.
6. Hire, train, and supervise student workers; maintain training resources.
7. Support data collection, program assessment, and reporting; utilize technology for efficiency.
8. Maintain the advising webpage, email, and phone messages.
9. Engage in professional development activities to stay current in advising practices.
10. Travel to campuses to support transfer coaching as needed.
11. Perform additional duties as assigned.