Administrative Support Associate III - Environmental Health

Buncombe County Government; Asheville (NC); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

First-in-class benefits package

Job summary

Buncombe County Government is seeking an Administrative Support Associate III to join the Health - Community Protection and Preparedness team in Asheville, NC. The role supports front-desk duties, data entry, meeting coordination, and general office operations.

The position requires a high school diploma or equivalent and 4 years of customer service/office experience. In-person work is Monday–Friday, 8am–5pm, at 35 Woodfin St., Asheville.

Qualifications

• High School diploma or equivalent is required.
• Four (4) years of customer service/office experience or an equivalent combination of education and experience.

Responsibilities

• Perform general clerical and office administrative work to support program operations.
• Provide internal and external customer service via phone, email, and in person.
• Coordinate meetings and events, including invitations, registrations, agendas, and minute-taking.
• Maintain and order office supplies; manage correspondence and document distribution.
• Perform data entry and assist with invoices, billing, and purchase orders.
• Support special projects and other duties as assigned.

Skills

Customer service

Office administration

Data entry

Phone & email support

Education

High School Diploma or equivalent

Job description

Job Details

Job Title: Administrative Support Associate III

Organization: Buncombe County

Department: Health - Community Protection and Preparedness

External Hiring Range: $19.66 - $23.66

Compensation Grade: 2003

Job Posting Expiry: 11:59PM on October 24, 2026

Posted Internally and Externally

Location: 35 Woodfin St. Asheville, NC 28801. In-person, Monday through Friday from 8am-5pm.

Requirements

1. Minimum Education, Training and/or Experience (required at time of hire): High School diploma or equivalent and four (4) years of customer service/office experience; or an equivalent combination of education and experience.

Essential Functions

• Perform a variety of general clerical and office administrative work to support efficient program or department operations; including but not limited to answering of phones, greeting, and assisting walk-in customers, distribution of mail, and general data entry tasks.
• Provide internal and external customer service via phone, email, and in person; respond to inquiries about program services, take message and/or refer inquiries to the most appropriate parties when necessary.
• Coordinate and support department/program meetings and events, such as invitation/ distribution, registration, agenda development, dissemination, and minute-taking duties; set up conference rooms; notify participants; prepare and/or assemble meeting materials including multimedia equipment.
• Maintain and order office supplies, as assigned and when needed.
• Coordinate the preparation, editing, and distribution of correspondence, reports, and documents, such as fax and referral monitoring, data entry; accreditation document processing; policy dissemination and tracking; document management.
• Perform accurate and timely data entry; post or file client data as required.
• May assist in sending out billings and other mass mailings; Process departmental invoices, billing, purchase orders and AFPs.
• Perform basic research and compile documents needed for various reports and management-level documents.
• May accept payments for fees, fines, goods, or services as required by the department; may balance cash drawers or registers, and prepare required cash reports.
• Assist with special projects and duties as requested.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities

Knowledge of general office or work unit procedures, methods, and practices. Knowledge of and ability to use correct grammar, vocabulary, spelling, and office terminology to compose and/or proofread correspondence, reports, and other materials. Knowledge of all services provided by programs within the division and the policies and procedures that govern the work of the division. Ability to be resourceful and use sound judgment in gathering and giving information and coordinating and monitoring office activity and workflow. Ability to record and compile information with tedious attention to detail. Ability to learn and independently apply laws, departmental rules, and regulations. Ability to learn office process and procedures and apply this knowledge in problem-solving and responding to questions and inquiries. Ability to use judgment in coordinating and monitoring office procedures and workflow. Ability to use courtesy and tact in performing public contact and communication duties that may be sensitive in nature. Ability to schedule and coordinate a variety of appointments, meetings and/or conferences.

Company Culture

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.

EEO Statement

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non-belief, age, or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes. In addition, the County expressly prohibits any form of workplace harassment or discrimination.

Benefits

Buncombe County Government offers a first in class benefits package which promotes employee health and well-being.

Contact [e-mail] with any questions.