Administrative Support Assistant (CYS) (Developmental) NF-02/03.

Obsolete Site; Rock Island (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

Army Non-Appropriated Funds (NAF) is seeking an Administrative Specialist to greet visitors, manage sign-in and sign-out, support daily operations, and maintain CYMS records. The role requires proficiency in Microsoft Office and strong customer service skills.

The position involves handling telephone inquiries, processing inquiries, and coordinating with staff to ensure smooth operations, including evening or weekend hours and travel to on- and off-post locations as needed.

Qualifications

• Experience in an office setting applying administrative and clerical procedures.
• Experience using office software to prepare documents, manage files, and maintain records.
• Experience using Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures proper sign-in and monitoring of departures to ensure only authorized individuals access the building.
• Registers/terminates children/youth in the program and/or waiting list; records transactions in CYMS for reports and tracking.
• Provides administrative support including mail, copying, distribution, correspondence, memorandums, and daily activity reports.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and reservations for the hourly care program.

Skills

Administrative procedures

Customer service

Office software (Microsoft Office)

CYMS database usage

Data entry

Tools

CYMS

Job description

Duties

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children's departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

Requirements

Conditions of employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-15.m., and a Child Care Tier 1 background investigation is required.
• Must have current health assessment which documents good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy including annual influenza vaccinations.
• Successful completion of annual training requirements within the prescribed time frame and demonstrated on the job competence is required.
• May be subject to irregular hours, evening and/or weekends.
• Travel to on and off post locations is required.

Qualifications

Eligible applicants who apply by 02 November may be sent first for consideration. Additional referrals will be sent at management's request. Resumes must be two pages (or less). Resumes should not include photos. To be found eligible, resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge, and abilities as they pertain to the qualifications listed below.

NF-02 Qualifications

A qualified candidate must possess the following:

• Experience working in an office setting which demonstrates skill in applying administrative and clerical procedures; customer service concepts; and communication techniques in a professional environment.
• Experience using office automation to prepare documents, manage files, and maintain records.
• Must have experience in using applications such as Microsoft Office (i.e., Word, Excel, Power Point, and Outlook).

NF-03 Qualifications

• Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence.
• Must possess experience demonstrating customer service and business communication skills.
• Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources.
• Must possess demonstrated proficiency in using computers for various applications to include Microsoft Office Suite (i.e., Windows, Word, Power Point, Excel, and Outlook). Experience entering and maintaining information into automated databases.
• At least 1 year experience equivalent to the next lower grade level NF-02.

Highly preferred candidates will submit resumes that reflect experience utilizing automated database systems (e.g. CYMS--Child and Youth Management System) for childcare operations and may be sent first for consideration.

Referrals and selections can be made at either grade.

Education

This job does not have an education qualification requirement.

Additional information

• This job is open to candidates within the local commuting area (100 miles) of the Rock Island Arsenal in Rock Island, IL. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)

PCS Costs

• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.

Allowances and Differentials

• This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.

Incentives and Bonuses

• Incentives will not be paid.

Important Information Regarding Access To Certain Federal Facilities

• Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See

Your Application may be Considered for Multiple Opportunities

• After you apply, your application remains valid for three months and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.
• This announcement may be used to fill additional vacancies throughout the program. Management has the right to assign staff to locations as mission requires.

Termination of Spouse Employment Preference

• Refusal of a military spouse to participate in established recruitment procedures for a Regular Full-Time (RFT) or Regular Part-Time (RPT) position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of Spouse Employment Preference (SEP) entitlement for the current Permanent Change of Station (PCS) of the sponsor.

Discover Your Path to Success

• Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.
• Inside you will find helpful tips, insights, and everything you need to feel confident and prepared.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.