Administrative Support Assistant

US-Department-of-Veterans-Affair; Harlingen (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

The United States Department of Veterans Affairs seeks a MHPM Coordinator within BHIP to oversee panel management and coordinate with BHIP program managers, coordinators, MHTCs, team leads, and clinic staff. The incumbent supports the Mental Health Service by ensuring program operations align with VA policies and strategies.

Applicants should have specialized experience in management/program analysis and proficiency with PCMM, VistA, and CPRS to extract and analyze workload data, inform

Qualifications

• One year of specialized experience at GS-5 level or equivalent.
• Knowledge of management/program analysis rules, guidelines, and precedents.
• Ability to gather and analyze factual information.
• Experience using PCMM software and related VA healthcare systems.

Responsibilities

• Coordinate the Mental Health Panel Management within the BHIP and collaborate with BHIP program managers, coordinators, MHTCs, team leads and clinic staff.

Skills

Specialized Experience

Data analysis

Office software

Tools

PCMM software

VistA

CPRS

Job description

The incumbent is the Mental Health Panel Management (MHPM) Coordinator for the Behavioral Health Interdisciplinary Program (BHIP) within the Mental Health Service. The incumbent works in collaboration with the BHIP Program Managers, BHIP Program Coordinators, BHIP Mental Health Treatment Coordinators (MHTC), BHIP Team Leads, and the rest of the clinic staff.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/25/2026.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of an extensive body of management and/or program analysis technical rules, guidelines, regulations and precedents and knowledge of the basic objectives and policies governing various management or program operations. Skill in applying basic data gathering methods, such as standard interviewing or surveying techniques to collect various types of factual information. Knowledge of PCMM software, Mental Health's Strategic Plan, overall impact PCMM reports have on a medical center decision, medical center's overall system of providing care to Veterans, medical centers and V AMC's organizational system, VistA, DHCP CPRS, and PCMM software and medical center policies and procedures. Advanced ability to extract, correlate and analyze patient encounter and provider workload data relative to Mental Health and make recommendations to management. Knowledge of office management policies, procedures, and organizational functions of the VATVCBHCS and the Mental Health Service Line to organize and manage a wide variety of internal and external reports. Knowledge of duties, ability to prioritize work, plan office activities, and to perform non-routine assignments independently. Advanced knowledge of methods used to gather, analyze, and evaluate information concerning management processes, draw conclusions, and recommend appropriate action. Advanced knowledge and operating skills, using personal computer and computer applications ( e.g. Microsoft Office: Word, Excel, PowerPoint, Outlook, Teams), electronic mail (Internet, Intranet, Outlook) for correspondence, interoffice communications, and reports as well as knowledge of various telehealth technologies utilized within the service line.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.