Administrative Supervisor

Insight Imaging; Clarksville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

DailyPay

Job summary

RAYUS Radiology is seeking an Administrative Supervisor to lead administrative functions, including front office operations, scheduling, insurance, health information, and teleradiology support. This full-time role runs Monday–Friday, 8:30am–5:00pm, with DailyPay as a benefit.

You will oversee staff, participate in process improvements, and ensure center operations meet professional standards and patient satisfaction goals. A high school diploma is required; associate degree preferred.

Qualifications

• Requires high school diploma or equivalent.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with a multi-line phone system and typing accuracy.

Responsibilities

• Supervise administrative staff and department operations.
• Coordinate front office, scheduling, insurance, and patient communications.
• Maintain accurate timecards, payroll and staffing levels.
• Support HR in hiring, training and performance evaluations.
• Ensure adherence to policies and patient satisfaction standards.

Skills

MS Office

Typing

Phone system handling

Education

High school diploma or equivalent

Associate's degree (preferred)

Tools

Medical terminology (preferred)

Job description

RAYUS Radiology is looking for a Administrative Supervisor to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an Administrative Supervisor, you will provide leadership and management to administrative functions and assures that services are provided within professional standards. Administrative functions supported could include front office, scheduling, insurance, health information, and teleradiology.

This position is full-time, working Monday - Friday 8:30am - 5:00pm.

RAYUS now offers DailyPay! Work today, get paid today!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(45%) Staff and Department Supervision

• Establishes associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate center coverage
• Monitors and approves timecards
• Manages hiring process for new team members in partnership with HR
• Implements training program for new associates
• Initiates and participates in staff performance evaluations, compensation and development of associates including performance improvement plans, disciplinary actions and/or terminations
• Leads regular staff meetings and employee one-on-ones
• Evaluates workflow and implements process improvements for the team
• Ensures team has knowledge of company and department policies and corresponding procedures are in place
• Supports associates ensuring highest level of patient satisfaction
• Fosters a team environment, ensuring appropriate communication between departments
• Creates and updates center's information manuals and process documents
• Develops and monitors the teams' performance through QA process
• Leads special projects and/or committees, as assigned

(45%) Registration, Scheduling, Insurance, Health Information and/or Teleradiology

• Answers phones and handles calls in an efficient and friendly manner
• Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
• Coordinates patient relations, ensuring quality service is delivere
• Maintains front office operations such as ordering office supplies, magazines, organizing coffee and office supplies, and assisting with office cleaning
• Faxes reports, billing requests, and medical release forms to as requested
• Ensures performance of daily center banking functions to include accurate completion of daily cash logs, bank deposit, and all receipts
• Schedules patient examinations
• Communicates daily with technologist(s) and radiologist(s) on administrative matters
• Maintains an accurate and up to date pending-scheduling list
• Checks all exams for pre-certification with patient's insurance company
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
• Assists in the maintenance of up-to-date and accurate database functions on all current and potential referring physicians
• Pre-certifies all exams with patient's insurance company as required
• Verifies insurance for same day add-ons
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers and obtains proper authorization if needed prior to appointment

(10%) Performs other duties as assigned

Required:

• High school diploma or equivalent
• Microsoft Office Suite experience
• Proficient with using computer systems and typing

• Must be able to handle multi-level phone system with a high volume of calls at one time

Preferred:

• Associate's degree
• Medical terminology and previous clinical business office experience
• Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.

*DailyPay implementation is contingent upon initial set-up period