Administrative Specialist I Exams

North Carolina Department of Revenue; North Carolina; Hybrid; USD 39,000 - 69,000; Full time

Benefits offered by this job

Health insurance options

Retirement plans

NCFlex program

Twelve paid holidays per year

Vacation and sick leave

Job summary

The North Carolina Department of Revenue is seeking an Administrative Specialist I in the Examinations Division. The position involves assisting with administration of tobacco excise tax laws, maintaining tracking systems, and providing high-quality customer service while handling confidential records.

Responsibilities include reviewing tax returns for MSA compliance, posting and processing in PSRM, and supporting day-to-day office tasks.

Qualifications

• High school diploma or GED and two years of related administrative experience; or equivalent combination of education and experience.
• Ability to learn, interpret, and explain policies, regulations, and programs to customers and staff.
• Proficiency with standard office software and office equipment.

Responsibilities

• Review taxpayer tobacco returns for accuracy and documentation.
• Update and maintain tracking databases; apply ITAS/PW/PSRM notes to accounts.
• Assist with general office tasks such as printing, typing, faxing, and filing.
• Provide taxpayer assistance via telephone, mail, and email.
• Contact taxpayers to request additional documents and information.
• Assist with return posting and processing in the tobacco accounting system, PSRM.
• Research non-compliance in filings and determine appropriate actions.

Job description

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Agency

Dept of Revenue

Division

Examination

Job Classification Title

Administrative Specialist I (S)

Position Number

60082581

Grade

NC08

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Description Of Work

***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***

This position is hybrid-remote.

The North Carolina Department of Revenue is recruiting for an Administrative Specialist I in our Examinations Division.

The primary purpose of this position is to assist with the administration of the Cigarette and Other Tobacco Products Excise Tax laws for the State of North Carolina. This will include assisting with compiling and verifying information reported to the NC Department of Justice regarding cigarettes and roll-your-own tobacco made by non-participating manufacturers for the Master Settlement Agreement (MSA).

Duties Include, But Are Not Limited To

• Review taxpayer tobacco returns subject to the MSA for accuracy, completion, and appropriate documentation
• Update and maintain tracking databases and ensure ITAS/PW/PSRM notes are properly applied to taxpayer accounts
• Assist with general office tasks such as printing, typing, faxing, and filing
• Provide taxpayer assistance and respond to taxpayer questions via telephone, written correspondence and email
• Contact taxpayers to request additional documentation, missing returns and forms, and any other information required
• Assist with return posting and processing in the tobacco accounting system, PSRM
• Research and identify non-compliance in taxpayer filings and assignments; develop the ability to make effective decisions when determining actions to be taken on assigned work

Knowledge Skills And Abilities/Management Preferences

• Skill in verifying, reconciling, and correcting information
• Experience working with confidential records in an office setting
• Capacity to learn, interpret, and explain policies, regulations, and programs to customers and staff
• Proficiency in reviewing and processing information to determine conclusions, actions, or compliance with applicable laws, rules, and regulations
• Experience using standard office technology, including spreadsheet and word‑processing software and office equipment such as scanners, label makers, and printers

Recruitment Range

$39,244 - $68,679

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

COMPENSATION & BENEFITS:

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).

Some Highlights Include

• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve paid holidays per year
• Fifteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K and 457 plans
• Eligibility for the Public Service Loan Forgiveness Program

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.

Applicants eligible for veteran's preference should attach a copy of form DD-214.

In the case of contact for general questions about the application process, you may contact Human Resources at 919-814-1200 or [e-mail].

Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-986-9688.

Minimum Education And Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.