Administrative Specialist - Central Resource Office/Staffing Systems

UNC Health; Chapel Hill (NC); Presencial; USD 26.000 - 37.000; Jornada completa

Descripción de la vacante

UNC Health in Chapel Hill, NC, seeks an Administrative Specialist for the Central Resource Office within Nursing Staffing Systems. The role supports 24/7 operations with 8 or 10 hour shifts around a 10a-6p window.

Responsibilities include budgeting, data extraction, and managing scheduling systems, with strong emphasis on multi-tasking and communication. The position requires a high school diploma or GED and two years of clerical/administrative experience.

Formación

• Customer-focused with strong communication and service orientation.
• Proficient with Microsoft Office to produce reports and documents.
• Ability to learn and master scheduling systems and conduct data entry.

Responsabilidades

• Assist in developing budgets and monitor expenditures; reconcile statements.
• Coordinate and complete special projects independently or with teams.
• Arrange conferences, meetings, seminars, and related activities.
• Extract and compile data from various sources and provide interpretation.
• Manage departmental information systems and databases.
• Prepare complex reports, charts, and spreadsheets; draft correspondence.
• Serve as point of contact for complex customer service and administrative issues; screen applications and assist with interviews; investigate complaints and provide root-cause reports.

Conocimientos

Customer Focus

Microsoft Office

Scheduling System

Communication

Problem Solving

Educación

High school diploma or GED

Descripción del empleo

Description

Administrative Specialist Needed for Central Resource Office within Nursing Staffing Systems. This office is open 24 hours a day 7 days a week.

This position can have flexible hours with 8 or 10 hour shifts centered around 10a-6p.

The Administrative Specialist is involved with the API scheduling system, time and attendance, spreadsheets, etc. Prefer someone with experience with these systems. Requires excellent ability to multi-task, work with a variety of groups and communicate well. Performs varied office functions in support of office activities requiring a significant knowledge of office procedures and practices, independent judgment and problem-solving skills. Work requires the operation of personal computers and other office equipment and communication with internal staff and the general public. This position will be under the supervision of the Staffing Systems Leadership Team.

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
Performs duties of an Administrative Associate but with some authority to step outside confines of established procedures. They are also considered the subject matter authority in the administrative area for the department/clinic.

Responsibilities

• 1. Assisting in developing budgets, monitoring expenditures, and reconciling financial statements. Investigating discrepancies and processing corrective actions.
• 2. Coordinating and completing special projects independently or in cooperation with other groups as assigned.
• 3. Determines administrative needs and making arrangements for conferences, meetings, seminars or other related activities.
• 4. Extracting and compiling data from written sources, individuals, and/or databases and providing interpretation.
• 5. Managing departmental information systems.
• 6. Preparing complex databases, reports, charts, graphs, spreadsheets at designated intervals as requested. Composing formal correspondence and documents for internal or external circulation.
• 7. Serving as point person for all complex customer service and administrative issues. Interpreting and communicating policies/procedures to other parties based on knowledge of the organization and departmental guidelines. Routinely providing guidance and direction to lower-level staff. Assists with screening applications and conducting initial interviews of entry-level staff as needed. Investigate patient and provider complaints and provide reports with root causes and service recovery.

Other Information

Education Requirements:

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements:

• No licensure or certification required.

Professional Experience Requirements:

• Two (2) years of clerical or administrative experience
• If Bachelor's degree, no years of clerical or administrative experience
• If Associate's degree, one (1) year of clerical or administrative experience

Knowledge/Skills/and Abilities Requirements:

• Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Nursing Staffing Systems

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Variable

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.

Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.