Administrative Services Specialist

CP11 University of New Hampshire; Durham (NH); On-site; USD 48,000 - 85,000; Full time

Job summary

University of New Hampshire in Durham is seeking an Academic Program Administrator to oversee four graduate degree programs, coordinating curriculum quality, student services, and recruitment efforts. You will manage Canvas sites, coordinate internships and capstone projects, and liaison with campus departments.

Responsibilities include developing recruitment plans, supporting graduation processes, and maintaining alumni connections.

Qualifications

• Master’s Degree in Community Development, Public Administration, Public Policy, Global Conflict & Human Security, or related area
• 10+ years of administrative experience within Higher Education
• Experience working with diverse student populations in a higher education setting
• Exceptional organizational skills, attention to detail, and interpersonal skills
• Proficient use of UNH systems and software such as Salesforce/TargetX, Canvas LMS, Workday, Qualtrics, Microsoft applications, Zoom
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint, Sharepoint, OneDrive, Teams, Bookings, etc…), Adobe, Courseleaf, and other software programs as required.

Responsibilities

• Collaborate with Administrators and Faculty Coordinators to ensure high quality program curriculums addressing needs of students and the school, and accurately represented to prospective and current students.
• Establish and manage contractual collaborations with external departments and organizations to build academic partnerships and education awards.
• Oversee administration of experiential learning programs such as DC Colloquium, internships, capstone projects, and fellowships.
• Coordinate departmental information and serve as college liaison with campus departments and sub-committees.
• Develop annual recruitment marketing plan for in-person recruiting events.
• Act as Academic Team liaison with Marketing Communications for academic content on website and materials.
• Collect and report student recruitment data to inform future events and strategies.
• Assist Faculty Coordinators with administrative functions related to course registration, deadlines, and graduation processes.

Skills

Organizational skills

Attention to detail

Interpersonal skills

Communication skills

Microsoft Office

Salesforce/TargetX

Canvas LMS

Workday

Qualtrics

Zoom

Education

Master’s Degree in Community Development, Public Administration, Public Policy, Global Conflict & Human Security, or related area

Tools

Canvas LMS

Salesforce/TargetX

Workday

Qualtrics

Microsoft Office

Adobe

Courseleaf

Job description

Job Duties/Responsibilities

Academic Program Administration for Four Graduate Degree Programs

• Collaborate with Administrators and Faculty Coordinators to ensure high quality program curriculums address the needs of students and the school and are accurately represented to prospective students, current students, and throughout the UNH ecosystem including the academic catalogs for Carsey’s four academic programs.
• Facilitate submissions as needed for Accelerated Master’s articulation plans.
• Serve on Carsey’s Curriculum, Admission, and Scholarship Review Committees as needed.
• Establish and manage contractual collaborations with external departments and organizations to build and maintain academic partnerships and education awards, including webinars, presentations, collateral, application forms, and other promotional materials.
• Oversee administration of Carsey’s numerous experiential learning programs such as the Washington, DC Colloquium, internship program, capstone projects, and fellowship programs requiring collaboration with academic departments and external institutions and organizations.
• Coordinate departmental information, issues, and processes and serve as college liaison with various campus departments including serving on graduate sub-committees, as follows: Accelerated Master’s Taskforce; Events, Gear, and Initiatives (EGI); Graduate Recruitment Team; International Marketing and Recruitment; Salesforce Recruitment Group; and other sub-committees as needs arise.
• Develop annual recruitment marketing plan for in person recruiting events.
• Act as Carsey’s Academic Team liaison with Carsey’s Marketing Communications Team for academic content related to Carsey’s website, marketing collateral, email campaigns, and digital marketing initiatives.
• Collect and report on student recruitment data to inform future recruitment events and strategies.

Academic Programs Support

• Assist Faculty Coordinators with administrative functions to notify, advise, and support students throughout their academic career including course registration info and deadlines, semester and term start and end dates, available Carsey courses, filing their intent to graduate, ordering regalia, and other important info and dates as they arise.
• Establish and maintain/update individual Canvas sites for each of Carsey’s four degree programs which is the primary information resource for students.
• Facilitate student engagement and provide timely information and resources within the Carsey School Student Hub group on the new my.usnh.edu portal.
• Provide outreach to students and alumni about internships, job opportunities, and events as they become available.
• Coordinate and manage Carsey’s academic student events including program orientations, capstone presentation sessions, monthly student meetings, quarterly student gatherings, and bi-annual networking events with alumni and other student gatherings/events as they arise.
• Support students through their Graduation and Commencement process and oversee Carsey’s Celebration Graduation event.
• Build and strengthen alumni network connections through in-person and virtual events and outreach as well as alumni newsletters and online social media sites.

Supervisory

• Hire, train, supervise and evaluate staff and students for the academic team.
• Provide support and assist staff and students with accessing and utilizing UNH software and systems (Salesforce/TargetX, Canvas LMS, Workday, Qualtrics, Microsoft applications, Zoom, and other information systems and applications as needed.)

Requirements

• Master’s Degree in Community Development, Public Administration, Public Policy, Global Conflict & Human Security, or related area
• 10+ years of administrative experience within Higher Education
• Experience working with diverse student populations in a higher education setting
• Exceptional organizational skills, attention to detail, and interpersonal skills
• Proficient use of student and employee information systems and software applications at USNH such as Salesforce/TargetX, Canvas LMS, Workday, Qualtrics, Microsoft applications, Zoom, and other information systems and applications as needed.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint, Sharepoint, OneDrive, Teams, Bookings, etc…), Adobe, Courseleaf, and other software programs as required.

Preferred Qualifications

• Experience using the WinSCP or FileZilla file transfer applications
• Experience using Paperless Post, Eventbrite, or other event invitation applications

Location

Durham

Compensation Pay Range

$47,920.00 - $85,410.00

University Background

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Additional Information

More information on benefits can be found here: USNH Employee Benefits | Human Resources

Are you an employee of KSC, PSU, UNH or the system office? Apply internally within Workday through the Jobs Hub app. The University System of New Hampshire is the largest provider of postsecondary education in the Granite State. With approximately 30,000 enrolled students annually and more than 90,000 alumni living in state, the institutions of the University System - the University of New Hampshire - Durham, the University of New Hampshire School of Law, the University of New Hampshire at Manchester, Plymouth State University, and Keene State College - have a direct impact on hundreds of thousands of New Hampshire citizens every year.