Administrative Services Senior Representative - Evernorth - Hybrid

Cigna Health and Life Insurance Company; Newton (MA); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Tuition reimbursement

Paid time off

Job summary

The Cigna Group's Evernorth Pharmacy Benefits Services team in the Boston area seeks an Administrative Services Senior Representative. Based near Newton/Framingham, this role provides trusted administrative support to a fast-growing technology transformation team and acts as a strategic resource for leaders.

You will manage complex calendars, coordinate meetings and travel, handle confidential communications, and collaborate across departments on reporting, onboarding, and special projects in a

Qualifications

• High school diploma or GED required; associate's or bachelor's degree preferred.
• 5+ years of progressively responsible administrative support or executive assistant experience.
• Ability to manage confidential information with sound judgment and discretion.
• Strong organizational and prioritization skills in a fast-paced environment.
• Excellent verbal and written communication and calendar management experience.

Responsibilities

• Provide diversified and confidential administrative duties for leaders and teams.
• Manage complex scheduling requests across multiple leadership levels with speed and accuracy.
• Maintain calendaring systems and identify opportunities to improve efficiency.
• Arrange travel for leaders and prepare, reconcile, and submit expense reports.
• Lead department meetings logistics, including room reservations, materials, and communications.
• Support internal communications, onboarding, and cross-functional collaboration.
• Assist with department operations, procurement, invoicing, and reporting projects.

Skills

Executive support

Calendar management

Scheduling coordination

Travel arrangements

Communication skills

Cross-functional collaboration

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Outlook

Word

PowerPoint

Excel

Microsoft Teams

Job description

This is an exciting opportunity to join the Evernorth Pharmacy Benefits Services team. Based near the Boston, MA area (Newton/Framingham), the Administrative Services Senior Representative will provide support for a fast-growing team leading a large-scale technology transformation. This role serves as a trusted partner, professional problem solver, and strategic administrative resource.

In addition to traditional administrative and office management responsibilities, this position will support cross-functional initiatives, internal communications, reporting, and special projects. The ideal candidate will demonstrate exceptional organizational skills, sound judgment, discretion, and the ability to effectively manage multiple priorities in a fast-paced environment.

Responsibilities

Executive and Administrative Support Perform diversified and confidential administrative duties for leaders, leveraging broad experience and knowledge of organizational policies and practices.

Manage complex scheduling requests involving multiple leadership levels across the enterprise with speed, accuracy, and efficiency.

Maintain highly effective calendaring systems and proactively identify opportunities to improve efficiency and effectiveness.

Make last-minute scheduling decisions based on changing business priorities and organizational needs while exercising sound judgment.

Handle travel arrangements for leaders and prepare, reconcile, and submit expense reports.

Meeting & Event Coordination

Serve as the administrative lead for department meetings, including scheduling, logistics, technology support, and meeting execution. Coordinate meeting logistics for both in-person and Microsoft Teams meetings, including room reservations, materials distribution, SharePoint posting, and participant communications. Manage virtual engagement tools and meeting support activities, including Slido submissions, post-meeting surveys, and communication of survey results. Ensure all technology requirements are addressed to support successful meeting execution.

Communications & Team Support

Support internal communication activities, including organizational announcements, leadership communications, town hall presentations, and operational updates. Publish and maintain department organizational charts. Maintain departmental distribution lists and communication resources. Coordinate onboarding activities for new employees to ensure a seamless onboarding experience.

Cross-Functional Collaboration

Build and maintain strong working relationships with internal partners, including: Administrative and Executive Assistants, Technology Support Teams, Corporate Communications, Corporate Travel, Real Estate and Workplace Services. Collaborate with and provide backup support to other administrative professionals as needed.

Department Operations

Manage department space planning activities in partnership with the Real Estate team. Order equipment and supplies through approved procurement systems. Support vendor payment activities, including invoice tracking and approvals. Serve as a delegate for travel and expense processing through Concur. Support departmental projects, reporting, and operational initiatives as assigned.

Required Qualifications

High School Diploma or GED required; Associate's or Bachelor's degree preferred. 5+ years of progressively responsible administrative support, executive assistant, project coordination, or related experience. Demonstrated ability to work independently while maintaining confidentiality and exercising sound judgment. Exceptional organizational and prioritization skills with the ability to manage multiple competing priorities. Strong verbal and written communication skills. Experience managing complex executive calendars and coordinating meetings across multiple teams and organizational levels. Proficiency with Microsoft Office applications, including: Outlook Word PowerPoint Excel Experience utilizing Microsoft Teams and other collaboration technologies. Ability to build effective relationships and collaborate across a highly matrixed organization. Technical aptitude and the ability to troubleshoot technology issues and support teams.

Preferred Qualifications

Experience supporting technology organizations, transformation initiatives, or large-scale business operations. Experience with Concur expense management systems. Experience with SharePoint administration and content management. Experience supporting senior leadership in a corporate environment.

Preferred Competencies

• Strong attention to detail and commitment to quality.
• Ability to anticipate needs, identify potential issues, and proactively implement solutions.
• Demonstrated ability to remain composed and effective in a fast-paced environment.
• Strong customer-focused mindset and service orientation.
• Ability to act decisively, gather information efficiently, and execute with urgency.
• Flexibility to support multiple leaders and changing business priorities.
• Working knowledge of mobile, desktop, audio, and video technologies.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 25 - 37 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.

• Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered in a manner consistent with all federal, state and local ordinances.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.