Administrative Services Manager - RDM - SFO (1827) - 168400

City and County of San Francisco; San Francisco (CA); On-site; USD 127,000 - 155,000; Full time

Job summary

City and County of San Francisco's San Francisco International Airport Commission is seeking an Administrative Services Manager to oversee the Revenue Development & Management's Administrative team. You will manage over 450 lease and contract records, prepare submittals for commissions and boards, and supervise staff to ensure efficient operations and accurate reporting.

You will develop leasing processes, coordinate fiscal activities with the finance department, and lead large-scale projects

Qualifications

• Education: a bachelor degree from an accredited college or university.
• Experience: four (4) years of professional administrative/management experience including budget development, contract and financial administration, and personnel administration; two (2) years of supervisory experience.
• Applicants must meet minimum qualifications by the final filing date.

Responsibilities

• Develop and manage all airport concessions leasing activities including RFPs, RFIs, leases, contracts, and amendments.
• Coordinate and finalize Commission and Board of Supervisors submissions.
• Manage department calendars, timelines and workflows to meet deadlines.
• Develop and administer large-scale projects such as lease modifications and mass communications to tenants.
• Manage a multi-year professional services contract for ad hoc research and analytics in airport leasing.
• Develop and monitor the department's annual expense budget.
• Serve as liaison with the airport finance department for fiscal activities.
• Oversee front desk and office efficiency of the Administration team.
• Respond to information requests and maintain departmental records and insurance/deposit reporting.
• Supervise and train the administrative team and provide support to RDM leadership.

Skills

Budget development

Contract administration

Financial administration

Personnel administration

Supervisory experience

Education

Baccalaureate degree from an accredited college or university

Tools

Excel

Job description

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Specific information regarding this recruitment process is listed below.

Salary Range: $127,426 - $154,934

San Francisco International Airport (SFO) is a world-class, award-winning airport that served more than 54 million guests in Fiscal Year 2025. SFO offers non-stop flights to 60+ international cities on over 40 international carriers. The Bay Area’s largest airport also connects non-stop with 80+ U.S. cities on 10 domestic airlines.

As an enterprise department of the City & County of San Francisco, SFO has a workforce of approximately 1,900 City employees. In Fiscal Year 2021, SFO generated more than 28,000 direct jobs and $6.1B in business activity.

SFO is more than an airport- we are a dynamic organization where employees collaborate with a wide range of stakeholders to support global travel, economic development, and public service. We are recognized as a leader in safety, environmental sustainability, and forward-thinking infrastructure, and continue to be at the forefront of transforming the travel experience.

Our Vision, Mission, and Core Values shape our culture and operations as we continue to build a supportive, purpose-driven workplace where all employees can thrive. Our mission is to deliver an airport experience where people and our planet come first.

Learn more about careers at SFO at flysfo.com, and follow us on Facebook, Instagram, YouTube, LinkedIn, Bluesky and Threads.

Role description

1827 Administrative Services Manager

Under general supervision, the Administrative Services Manager will oversee the Revenue Development & Management’s (RDM) Administrative team in delivery of superior customer service, troubleshoot challenges and provide business support for management and staff. The responsibility will include managing the administrative function related to over 450 individual lease & contract agreements; preparing and managing Commission and Board of Supervisor submittals; and various internal and external (tenants and traveling public) written communications. The responsibilities also include the analytical function in the office and taking over management of accounts receivable, insurance and security deposits.

• Development of all Airport concessions leasing including the preparation, review & distribution of RFPs, RFBs, RFIs, leases, permits, contracts, amendments, assignments, transfers and correspondence.
• Coordinate and finalize all Commission and Board of Supervisors’ submittals.
• Manage department calendars, timeline and workflow in meeting critical deadlines.
• Develop and administer large-scale, complex business projects such as implementing lease modifications, term changes and mass communications to all Airport concession tenants.
• Manage a multi-year professional services contract for ad hoc research and analytical services related to airport commercial leasing.
• Develop and monitor the department’s annual expense budget.
• Act as the department’s liaison with the airport’s finance department for all fiscal activities including all budget requests and transfers.
• Manage the front desk and office efficiency by organizing, directing, and supervising daily activities of the Administration team.
• Coordinate and respond to various information requests and departmental record keeping, including all public Sunshine Requests, lease deposit, insurance requirement and concession activity reporting.
• Maintain and monitor all tenant’s insurance and deposit requirements.
• Perform annual insurance and deposit adjustments and conduct various risk assessments as needed.
• Supervise and train an administrative team.
• Provide administrative support to the RDM Director and Assistant Director as required.
• All other duties outline in the 1827 job classification specification.

You Are Excited About This Opportunity Because You Will

• Development of all Airport concessions leasing including the preparation, review & distribution of RFPs, RFBs, RFIs, leases, permits, contracts, amendments, assignments, transfers and correspondence.
• Coordinate and finalize all Commission and Board of Supervisors’ submittals.
• Manage department calendars, timeline and workflow in meeting critical deadlines.
• Develop and administer large-scale, complex business projects such as implementing lease modifications, term changes and mass communications to all Airport concession tenants.
• Manage a multi-year professional services contract for ad hoc research and analytical services related to airport commercial leasing.
• Develop and monitor the department’s annual expense budget.
• Act as the department’s liaison with the airport’s finance department for all fiscal activities including all budget requests and transfers.
• Manage the front desk and office efficiency by organizing, directing, and supervising daily activities of the Administration team.
• Coordinate and respond to various information requests and departmental record keeping, including all public Sunshine Requests, lease deposit, insurance requirement and concession activity reporting.
• Maintain and monitor all tenant’s insurance and deposit requirements.
• Perform annual insurance and deposit adjustments and conduct various risk assessments as needed.
• Supervise and train an administrative team.
• Provide administrative support to the RDM Director and Assistant Director as required.
• All other duties outline in the 1827 job classification specification.

How to qualify

Minimum Qualifications

Education: A baccalaureate degree from an accredited college or university;

AND

Experience: Four (4) years of professional administrative/management experience which includes budget development, contract and financial administration, and personnel administration; two (2) years of this experience must include supervisory experience.

Applicants must meet the minimum qualification by the final filing date unless otherwise noted.

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Desirable Qualifications

• Excellent organizational skills and time management skills
• Demonstrate the ability to prioritize workload and carry out responsibilities in a busy environment.
• Intermediate level in Excel and working with complex spreadsheets.
• Strong analytical and communication skills.
• Experience working with public transportation, airports and aviation industry.
• Ability to work well with a diverse workforce.

Verification Of Education And Experience

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experienceeducation/.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Oral Examination (Weight: 100%)

Candidates who meet the minimum qualifications will be invited to participate in an oral examination designed to measure their relative knowledge, ability and skill levels in job related areas. Written, assessment type, or other performance-based exercises may be utilized.

A passing score must be achieved on the Oral Examination in order to continue in the selection process and be placed/ranked on the Eligible List Score Report.

Transportation Security Administration (TSA) Security Clearance

Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Eligible List/Score Report

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see Position Counts by Job Codes and Departments.

Certification

The certification rule for the eligible list resulting from this examination will be Rule of the 10. The hiring department may administer additional position-specific selection procedures prior to making final hiring decisions.

Terms Of Announcement And Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is 'abuse of discretion' or 'no rational basis' for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.