Administrative Representative - PDX - Full-time

Enterprise Holdings; Portland (OR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Employee discount

Retirement savings plan including 401k

Health benefits for you and your team

Training and development

Job summary

Enterprise Mobility at Portland International Airport is hiring a full-time Administrative Representative to provide superior customer service to internal and external customers, mostly by phone, with supporting administrative tasks.

The role involves handling reservations, rate quotes, inquiries, and coordinating with various teams, while contributing to accurate billing, inventory support, and maintaining records.

Qualifications

• Minimum 18 years old.
• High school diploma or GED required; some college preferred.
• Must have at least 6 months of prior customer service, retail, or administrative support experience.
• Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.
• No drug or alcohol related convictions on driving record (DWI/DUI) in past 3 years.
• Must be authorized to work in the United States.

Responsibilities

• Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Make outgoing calls—callback management, ARs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone and via email.
• Assist with vehicle inventory, unaccounted unit research, and airport lost and found management.
• Notify Management of any known customer problems and any vehicle maintenance issues.
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.

Skills

Customer service

Phone communication

Administrative support

Attention to detail

Education

High school diploma or GED

Job description

Overview

Enterprise Mobility has an exciting opportunity for a full-time Administrative Representative at the Portland International Airport located at 9115 N.E. Airport Way, Portland OR 97220! We are a multi-billion dollar industry leader that is rapidly expanding and growing. At Enterprise, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business at one of the Nation's top airport locations.

The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.

This full time opportunity starts at $19/ hour, with additional monthly bonus opportunities.

We offer:

• Paid time off
• Paid holidays
• Employee discount
• Retirement savings plan including 401k plus employer match
• Health benefits for you and your family
• Training and development

Details on benefits available are available at https://careers.enterprise.com/rewards-and-benefits

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone and via email
• Assist with vehicle inventory, unaccounted unit research, and airport lost and found management
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High school diploma or GED required; some college preferred
• Must have at least 6 months of prior customer service, retail, or administrative support experience
• Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.
• No drug or alcohol related convictions on driving record (DWI/DUI) in past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.