Administrative Receptionist

DUAL North America, Inc.; Miami (FL); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Flexible Paid Time Off and parental-le

Life and Disability insurance

Job summary

Howden in Miami is seeking a friendly, professional Receptionist to be the face of the office, welcoming clients, visitors, and staff. You will handle front‑office duties in a corporate insurance setting and have room to grow into other administrative roles.

Ideal candidates have proven receptionist experience, strong communication, sharp attention to detail, and proficiency with Microsoft Office. This non‑exempt role includes benefits and a discretionary bonus, with a salary in the 65k–70k

Qualifications

• Proven receptionist/front‑office experience in a corporate environment.
• Strong written and verbal communication across teams and vendors.
• Excellent attention to detail and ability to manage priorities.
• Proficiency with Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Be the first point of contact for clients, visitors, carriers, and vendors.
• Greet, sign in, and direct arrivals; notify staff of arrivals.
• Answer and route incoming calls to departments.
• Respond to inquiries and direct clients to resources.
• Maintain reception area and conference rooms.
• Manage mail, packages, and courier deliveries.
• Coordinate meeting room scheduling and prepare spaces.
• Assist with document handling, filing, scanning, and data entry.
• Assist with onboarding logistics for new hires and visitors.
• Handle confidential client and policy information with discretion.
• Monitor office supplies and place replenishment requests.
• Follow company policies including compliance and privacy.

Skills

Front desk experience

Communication skills

Attention to detail

Multitasking

Microsoft Office

Organizational skills

Adaptability

Willingness to learn

Job description

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no‑limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden. Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no‑limits mind‑set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries. Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people‑first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden. Why work at Howden? We have always been employee‑owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head‑ hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

What is the role?

ROLE SUMMARY The Receptionist serves as the first point of contact for the office, playing a key role in creating a welcoming, professional experience for clients, visitors, and internal teams. We are seeking an individual with prior experience in a receptionist or front‑office role, ideally within an insurance brokerage or similar professional services environment. Beyond daily front‑office responsibilities, this role offers an excellent opportunity for growth and exposure to the insurance industry, serving as a potential stepping stone to other administrative, operations, or client service positions within the organization.

What will you be doing?

• Serve as the first point of contact for clients, visitors, carriers, and vendors, providing a welcoming and professional front office experience
• Greet and direct visitors, notify internal staff of arrivals, and ensure proper sign‑in procedures are followed
• Answer, screen, and route incoming phone calls to the appropriate departments or team members
• Respond to general inquiries and direct clients to the appropriate internal resources or teams
• Maintain the reception area, conference rooms, and front office to ensure a clean, organized, and professional appearance
• Manage incoming and outgoing mail, packages, and courier deliveries
• Coordinate meeting room scheduling and assist with preparing meeting spaces as needed
• Support administrative tasks including document handling, filing, scanning, and data entry
• Assist with onboarding logistics for new hires and visitors, as requested
• Handle confidential client and policy‑related information with discretion and professionalism
• Monitor office supplies and place replenishment requests when necessary
• Follow company policies and procedures, including compliance and privacy requirements

What are we looking for?

Qualifications:

• Proven experience in a receptionist, front office or similar role, preferably in a corporate environment.
• Strong communication skills, both written and verbal, with the ability to interact professionally across teams and with vendors.
• Exceptional attention to detail.
• Ability to manage multiple priorities and handle ad‑hoc requests in a fast‑paced environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and other productivity tools.
• Organizational and problem‑solving skills to ensure efficient workflow and timely completion of tasks.
• Flexibility and adaptability to support evolving business needs.
• Interest in learning the business and growing into future career opportunities within the organization.

Preferred Qualifications: Experience working in an insurance brokerage environment preferred

Compensation and Benefits

The expected base salary range for this role is $65,000 - $70,000; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as non‑exempt under the Fair Labor Standards Act (FLSA). In addition to a competitive base salary, employees are eligible to receive a discretionary bonus.

Howden also offers a variety of benefits and programs, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

Our sustainability promise

We’re on a life‑long journey to become an ever‑more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can.

Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.

You can read more about our sustainability work here.

What do we offer in return?

A career that you define.

At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations.

Permanent

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients.

Our largest shareholder group is us – the people who work in the business – supported by three long‑term, minority growth‑equity partners who share our vision to build a business to last, one that will never be sold.

The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.