Administrative Integrated Care Coordinator

Essen Health Care; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Essen Health Care is looking for an Administrative Integrated Care Coordinator based in New York, NY. This role is crucial in supporting front office operations and health home administrative functions while ensuring a positive experience for patients.

Responsibilities include managing patient registration, scheduling, and documentation support, along with assisting in care coordination and outreach efforts. The ideal candidate should have a High School Diploma and some customer service experience.

Qualifications

• Minimum 6 months of customer service experience.
• Familiarity with using office software and electronic health records.

Responsibilities

• Greet and check in patients for scheduled appointments.
• Verify and update patient demographic and insurance information.
• Assist patients with forms, paperwork, and general service needs.
• Provide patients with discharge/check-out orders and forms.
• Conduct required patient screenings and questionnaires.

Skills

Strong organizational and multitasking abilities

Excellent communication and interpersonal skills

Beginner-level proficiency in using Microsoft Office and Google Suite

Familiarity with medical terminology

Education

High School Diploma or General Education Degree (GED)

Tools

eCW

Job description

Position Title

Administrative Integrated Care Coordinator

Position Summary

The ICC Administrative Coordinator supports both front office operations and health home administrative functions across primary care, specialty care, urgent care, and care management programs. Responsibilities include patient registration, appointment scheduling, insurance verification, copayment collection, referral coordination, patient outreach, appointment confirmations, health home documentation support, care coordination assistance, tracking patient engagement activities, and maintaining accurate patient records. The role serves as a central point of contact for patients, providers, and interdisciplinary teams to ensure efficient workflow operations, continuity of care, and a positive patient experience while maintaining organizational and compliance standards.

Responsibilities

• Greet and check in patients for scheduled appointments and walk‑in visits
• Verify and update patient demographic and insurance information
• Assist patients with forms, paperwork, portal access, and general service needs
• Collect and process patient copayments accurately and efficiently
• Provide patients with all discharge/check‑out orders, forms, and letters
• Ensure all administrative tasks, including admin parcs, are completed in a timely manner
• Assist patients with scheduling transportation as needed
• Ensure the proper closure of all visits by the end of each day
• Support patient outreach efforts for appointment reminders, care coordination, care gaps, and engagement initiatives
• Perform additional administrative and operational duties as assigned based on departmental needs and coverage requirements
• Conduct and document required patient screenings, questionnaires, and survey forms in accordance with departmental and program guidelines
• Guide and help patients with primary care assignments as needed
• Develop, update, and maintain individualized care plans in collaboration with patients, providers, caregivers, and the care team
• Support patients after emergency room visits, hospital admissions, inpatient discharges, or other transitions of care
• Connect patients to community resources that support health, safety, housing, food access, transportation, benefits, and overall well‑being

Qualifications

• High School Diploma or General Education Degree (GED)
• Minimum 6 months of customer service experience
• Beginner‑level proficiency in using Microsoft Office and Google Suite
• Familiarity with eCW preferred

Required Skills

• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Familiarity with medical terminology and a basic understanding of healthcare procedures
• Proficiency in using office software and electronic health record (EHR) systems
• Strategic and creative thinking
• Solution‑oriented mindset
• Open and welcoming to change
• Comfortable working in group settings

Physical Requirements

• Hearing adequate to perform job duties in person and over the telephone
• Speaking ability to communicate clearly in person and over the telephone
• Vision: visual acuity adequate to perform job duties, including reading information from printed sources and computer screens
• Requires frequent bending, reaching, standing, walking, squatting, and sitting, pushing, and pulling exerted regularly throughout a regular work shift
• Prolonged periods of sitting at a desk and working on a computer

Key Competencies

• Customer / Patient Service: acknowledge patients promptly, provide assistance, respond to requests, and maintain a courteous manner while providing accurate information.
• HIPAA Compliance: adhere to HIPAA privacy mandates, confidentiality policy, and infection‑control procedures.
• Problem Solving and Judgment: determine best course of action, assess situations from multiple perspectives, and make independent decisions when appropriate.
• Communication: convey information effectively in both verbal and written forms, use active listening, and maintain professionalism.
• Dependability: reliable attendance and punctuality, promptly notify supervisor of absences.
• Teamwork: collaborate with colleagues, adapt to team needs, and support a culturally diverse environment.
• Professional Appearance: maintain a professional dress code, clean work area, and appropriate name tags.
• Learning/Continuous Development: adapt to new processes, technologies, and maintain required certifications.
• Patient/Other Contacts: manage regular contacts with patients, families, staff, and community resources.
• Working Conditions & Environmental Hazards: intermittent exposure to mild conditions and potential moderate to serious illness or injury.

Equal Opportunity Employer

Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.