ADMINISTRATIVE HEARINGS SUPPORT WORKER

State-of-Illinois; Springfield (IL); On-site; USD 46,000 - 61,000; Full time

Job summary

State of Illinois is seeking an Administrative Hearings Support Worker for the Department of Children and Family Services in Sangamon County (Springfield). The role focuses on clerical support for the Administrative Hearings Unit, data capture, and docketing of appeals.

Ideal candidates are detail-oriented with strong communication abilities and organizational skills. The position offers a competitive benefits package and a pension program.

Qualifications

• Requires high school level knowledge/skill.
• Requires 2 years of office experience.
• Must be able to keyboard accurately at 45 wpm.

Responsibilities

• Serves as Administrative Hearings Support Worker.
• Performs preliminary reviews on appeals to ensure compliance with department rules and procedures.
• Prepares and maintains records on mediation sessions and fair hearings.
• Maintains system for receiving and docketing hearing requests.
• Keyboarding orders and sending by certified mail with copies to relevant parties.
• Answers phones and greets walk-ins as backup.
• Performs other duties as required within the scope of duties listed.

Skills

Keyboarding 45 wpm

Education

High school diploma or equivalent

Job description

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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID:57953
Opening Date: 08/25/2026
Closing Date: 09/09/2026
Agency: Department of Children and Family Services
Class Title:OFFICE ASSOCIATE - 30015
Skill Option:Keyboarding
Bilingual Option:None
Salary: Anticipated Starting Salary $4144 monthly; Full Range $41444-$5429 monthly
Job Type: Salaried
Category:Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code:RC014 Clerical Employees, AFSCME
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Administrative Hearings Support Worker. Under direction, this position will perform a variety of complex, specialized clerical support services for the Administrative Hearings Unit. As part of the review team, this position will maintain responsibility for data capture and tracking of approximately 30% of expungement appeals. The position will receive incoming appeals and search database for open case or previous case now closed related to new appeal. This position will also perform preliminary reviews on appeals to ensure compliance with Department rules and procedures and will prepare and maintain highly specialized records on mediation sessions and fair hearings. This position provides a great opportunity for someone who is detail oriented and interested in playing a supporting role in the Department’s operations. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Essential Functions

• Serves as Administrative Hearings Support Worker
• Performs preliminary reviews on appeals to ensure compliance with Department rules and procedures
• Prepares and maintains highly specialized records on mediation sessions and fair hearings
• Maintains system for receiving and docketing hearing requests
• Keyboards orders of dismissals and sends by certified mail to appellant or appellant's attorney with copy byregular mail to caseworker or supervisor, while maintaining copy in file
• Serves as backup in answering phones and greeting walk-ins
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumeratedabove

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school
• Requires 2 years of office experience
• Requires ability to keyboard accurately at 45 wpm

Conditions of Employment

• Requires ability to pass a background check
• All conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill®Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions

Work Hours: Monday-Friday 8:30am-5:00pm
Headquarter Location: 1 N Old State Capitol Plz, Springfield, Illinois, 62701
Work County: Sangamon
Agency Contact: Lily Koehl
Email: [e-mail]
Posting Group: Office & Administrative Support

PUC#: 90683148

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).