Administrative Fellow

Tufts Medical Center, Inc.; United States; On-site; USD 56,000 - 70,000; Full time

Job summary

Tufts Medical Center, Inc. offers a 13-month healthcare operations fellowship designed to accelerate careers in hospital administration.

The role provides mentorship, executive shadowing, and leadership development across key business functions through experiential learning and rotations. Participants gain exposure to operational analyses, budget tracking, strategic initiatives, and cross-functional project work within a leading integrated health system, with opportunities to impact patient care

Qualifications

• Completion of Master's degree in Hospital Administration, Healthcare Administration, Business Administration or Public Health.
• Candidates who have finished coursework but must complete a fellowship to graduate are eligible.

Responsibilities

• May conduct operational analyses to evaluate facility operations and identify efficiency improvements.
• Assist budget development, track expenses, and prepare financial reports.
• Contribute to strategic planning and execution of initiatives aligned with long-term vision.
• Analyze healthcare data and KPIs to identify trends and inform recommendations.
• Coordinate cross-functional projects with multiple departments to milestones and deliverables.
• Participate in quality improvement initiatives to enhance patient satisfaction and safety.
• Contribute to training program development for administrative staff.
• Collaborate with community partners on outreach and service promotion.
• Evaluate vendor relationships, assist in contract negotiations, and procurement.
• Analyze patient feedback and design processes to address concerns.
• Assist development and execution of emergency response plans.
• Help create/update organizational policies and procedures.

Skills

Verbal and written communication

Presentation skills

Highly organized

Cross-functional collaboration

Program development

Strategic planning

Team player

Healthcare software proficiency

Education

Master's degree in Hospital Administration / Healthcare Administration / Business Administration / Public Health

Tools

MS Word

Excel

Web browser

Job description

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. An entry level role that applies broad theoretical job knowledge typically obtained through advanced education. May require the following proficiency: work is closely supervised, problems faced are not typically difficult or complex, and explains facts, policies and practices related to job area.

Job Overview

This position provides opportunities to advanced degree graduates to accelerate their careers in healthcare operations management through experiential learning and rotations through key business functions of the Medical Center. Has access to individual mentorship, executive shadowing, and leadership development resources. The 13-month program may include projects across a wide variety of settings and projects.

Minimum Qualifications

• 1. Completion of Master's degree program in Hospital Administration, Healthcare Administration, Business Administration or Public Health.
• Candidates who have finished their course work, but are required to complete a fellowship to graduate, are also eligible.

Preferred Qualifications

Prior experience in a healthcare setting.

Duties and Responsibilities

• 1. May conduct operational analyses such as evaluating healthcare facility operations, identifying areas for improvement in efficiency, resource allocation, and workflow to enhance overall performance.
• 2. May assist budget development, tracking expenses, and financial reporting, ensuring fiscal responsibility and alignment with organizational goals.
• 3. May contribute to the strategic planning process by contributing to the development and execution of strategic initiatives, aligning administrative efforts with the organization's long-term vision.
• 4. May analyze healthcare data and key performance indicators to assess trends, provide informed recommendations, or propose strategies for enhancing patient care and operational efficiency.
• 5. May be assigned to manage and coordinate cross-functional projects, collaborating with various departments to achieve project milestones and deliverables.
• 6. May participate in quality improvement initiatives, working to enhance patient satisfaction, safety, and the overall healthcare experience.
• 7. May contribute to the development of training programs for administrative staff, fostering professional growth and competence.
• 8. May collaborate with community partners, participating in outreach programs and events to promote the organization's services and mission.
• 9. May evaluate relationships with vendors, be involved in negotiating contracts, and ensure the timely procurement of essential supplies and services.
• 10. May analyze patient feedback, propose and implement strategies to improve patient satisfaction, and design processes to address patient concerns.
• 11. May contribute to the development and execution of emergency response plans, ensuring the organization is ready to handle unexpected situations.
• 12. May assist in creating and updating organizational policies and procedures, promoting consistency and efficient decision-making.

Physical Requirements

• 1. This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending/descending stairs, and operating office equipment.
• 2. Frequently required to speak, hear, communicate, and exchange information.
• 3. Ability to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.
• 4. Requires manual dexterity using fine hand manipulation to operate computer keyboard.

Skills & Abilities

• 1. Expert verbal and written communication and presentation skills.
• 2. Strongly self-motivated and good interpersonal skills to interact effectively with staff, patients, physicians, vendors and other departments within the medical center.
• 3. Must be exceptionally organized to manage multiple priorities and diverse activities, to prioritize and meet deadlines.
• 4. Ability to anticipate objections and plan appropriate responses; ability to perform and lead effectively in stressful situations and to solve problems as they occur.
• 5. Capable of program development, implementation and evaluation.
• 6. Capable of long range program planning that involves complex decision making tasks.
• 7. Dedicated team player with the willingness and desire to learn and grow within the organization.
• 8. Proficient with standard software used in healthcare office setting (i.e. MS Word, Excel, web browser, etc.).

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range: $55,883.46 - $69,859.61 based on full-time equivalent

Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care.