Administrative Coordinator 1/2/3 (Shreveport Child Welfare)

State of Louisiana; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

State of Louisiana, Department of Children and Family Services in Shreveport, LA, is seeking an Administrative Coordinator to serve as the first point of contact at the Caddo Parish Child Welfare Office, providing front-desk support and clerical help.

The role involves greeting visitors, answering phones, directing staff, handling mail, and maintaining phone listings; no prior experience is required. Compassion and organization are valued in a people-centered environment.

Qualifications

• No experience or training is required.
• Official job specifications are defined by the State Civil Service.

Responsibilities

• Provides clerical support to the Child Welfare parish office.
• Greets visitors and obtains pertinent information to direct individuals to staff.
• Answer multi-line phone system, screen and route calls, keep logs of visitors and calls.
• Process all incoming and outgoing mail and packages.
• Maintain regional phone listing.
• Assists with other duties as assigned by supervisor.

Skills

Accepting Direction

Communicating Effectively

Focusing on Customers

Adapting to Change

Displaying Professionalism

Following Policies and Procedures

Job description

Department MISSION

To protect children, empower families, and strengthen communities so every child grows up safe, stable, and strong.

About This Job

Department MISSION

To protect children, empower families, and strengthen communities so every child grows up safe, stable, and strong.

Department VISION

A future where every child thrives in a loving environment, supported by empowered families and resilient communities.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

This vacancy is located in the Caddo Parish Child Welfare Office located in Shreveport, LA.

We’re looking for an Administrative Coordinator 1/2/3 to serve as the first point of contact at the agency in our Child Welfare Office in Shreveport creating a welcoming environment for clients and visitors and providing administrative support that keeps our front office running smoothly.

If you're compassionate, organized, and thrive in a people-centered environment, this could be the opportunity for you!

This position provides clerical, programmatic, and administrative support functions for staff and clients of the Caddo Parish Child Welfare office.

An Ideal Candidate Should Possess The Following Core Competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Communicating Effectively: The ability to convey information, ideas and emotions using structured communication methods that promote understanding and engagement.
• Focusing on Customers: The ability to understand and meet the needs, preferences and experiences of internal and external customers.

An Ideal Candidate Should Possess The Following Preferred Competencies:

• Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors and actions in response to evolving circumstances or unexpected change.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication and consideration for others.
• Following Policies and Procedures: The ability to follow, reinforce, adapt or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules and organizational policies.

Minimum Qualifications

No experience or training is required.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

Job Duties and Other Information

• Provides clerical support to the Child Welfare parish office.
• Greets visitors and obtains pertinent information to direct individual to appropriate staff
• Answer multi-line phone system, screen and route calls, keep logs of visitors and calls
• Process all incoming and outgoing mail and packages
• Maintain regional phone listing
• Assists with other duties as assigned by supervisor

Position-Specific Details:

Location:

This vacancy is located in the Caddo Parish Child Welfare Office in Shreveport, LA.

Career Progression:

This position participates in a Career Progression Group (CPG) and may be filled as an Administrative Coordinator 1, 2, or 3. The level at which the vacancy is filled will be determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.

Compensation:

The actual starting salary depends on the education and experience of the selected applicant.

Appointment Type:

This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Louisiana HB 420 requires all prospective DCFS employees to complete and clear multiple background clearances prior to employment with this agency.

Contact Information

For Further Information About This Vacancy Contact:

Laura Milstead

[e-mail]

DCFS is an “Equal Opportunity Employer”, and Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

Insurance Coverage

More information can be found at https://info.groupbenefits.org/

Parental Leave

- Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave

State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.

Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others