Administrative Coordinator

EPITEC

Michigan

On-site

USD 24,796 - 30,307

Full time

14 days+

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Benefits offered by this job

Paid Time Off (PTO)

Paid Holidays

Medical Contribution

Dental Insurance

Vision Insurance

401(k)

Job summary

Join a leading company in health and human services as a Customer Service Support professional. This role involves providing essential customer service for membership and billing queries, requiring two years of experience along with strong organizational and communication skills. With competitive pay and comprehensive benefits, this opportunity is ideal for self-starters ready to make a difference.

Qualifications

Two years of customer service experience required.
Must have effective verbal and written communication skills.
Experience in healthcare billing preferred.

Responsibilities

Provide customer service support for membership and billing tools.
Analyze membership reports and resolve customer issues.
Conduct special assignments as requested.

Skills

Customer Service

Organizational Skills

Analytical Skills

Problem-Solving Skills

Verbal Communication

Written Communication

Education

High School Graduate or GED equivalent

Two years college preferred

Tools

PC Applications

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

1 week ago Be among the first 25 applicants

This range is provided by EPITEC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $22.00/hr

Direct message the job poster from EPITEC

Benefits: PTO, Paid Holidays, Medical Contribution, Dental Insurance, Vision Insurance, 401(k)

Engagement Description –

Provide customer service support (Membership and Billing web-based tools) to external Agent and Group customers received from the help desk phone line. Additionally, conduct special assignments as requested, analyze membership reports, and resolve external customer membership issues.

Top 3 Required Skills/Experience –

• Two years of customer service experience required; help desk experience preferred.

• Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines, and have effective verbal, written communication, and interpersonal skills required.

• Effective analytical (attention to detail), and problem-solving skills to identify, evaluate, and recommend application/system solutions required.

Required Skills/Experience – The rest of the required skills/experience. Include:

• Self-starter, ability to work independently or in a team environment and consistently produce high quality results required.

• Ability to make decisions within scope of responsibility where operational guidelines/procedures are non-existent required.

• Proficient with PC applications and systems (e.g. Outlook, Word, Excel, Teams, etc.) required.

Preferred Skills/Experience – Optional but preferred skills/experience. Include:

• Working knowledge of the BCBSM self-servicing applications and operating systems considered a plus (eMVP, eBilling, Secured Services, Members Edge, GroupCRM).

• Minimum of 1-3 years of healthcare (membership & billing specific) experience preferred.

Education/Certifications – Include:

• High School Graduate or GED equivalent required. Two years college preferred.

Seniority level