Administrative Coordinator

Albertsons Companies; Fort Worth (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A national grocery retailer is seeking a skilled Customer Service Manager to oversee responsibilities related to customer service, cash handling, and HR administration. The ideal candidate will maintain an enthusiastic customer environment, perform cash reconciliation duties, and coordinate the hiring process. This role requires strong communication skills, attention to detail, and experience managing office administration and compliance with state laws. Competitive compensation is offered for this full-time position.

Qualifications

• Strong customer service skills and ability to maintain an enthusiastic atmosphere.
• Experience in HR and administration processes.
• Ability to handle cash and perform bookkeeping duties.

Responsibilities

• Maintain a fast and friendly customer service atmosphere.
• Handle cash reconciliation and bookkeeping tasks.
• Coordinate the hiring process and administer Job Posting Program.
• Serve as liaison between various departments concerning payroll and benefits.
• Ensure compliance with legal and company protocols.

Skills

Customer service skills

Communication skills

Attention to detail

HR administration

Cash handling

Education

High school diploma or equivalent

Job description

DUTIES AND RESPONSIBILITIES

Customer Service

• Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service.
• Answer and respond to incoming calls.
• Support Customer Service Center by covering breaks and lunch periods when necessary.

Cash Handling & Reconciliation

• Complete all phases of the reconciliation process; perform bookkeeping duties including preparing and proofing daily deposit slips and balancing accounts receivables.
• Monitor cashier accountability; research and report problems or shortages to the Service Operations Manager and Store Director.
• Partner with Division Loss Prevention and front-end management to resolve cash and shrink issues.
• Maintain sales book and report daily/weekly sales information to the Store Support Center.

Scheduling & Compliance

• Report schedule violations to the Store Director and appropriate department manager promptly.
• Ensure minor employees are scheduled and working in compliance with state laws.
• Ensure compliance with HIPAA and confidentiality requirements under federal and state law.
• Maintain compliance with records retention policy requirements.

Recruiting & Hiring

• Review internal and external applications; conduct screening interviews and coordinate department manager interviews.
• Administer Job Posting Program; manage pre-employment drug testing and tax credit process.
• Complete new hire process; coordinate training and conduct orientation and other training programs.
• Coordinate and maintain all aspects of the hiring process:
  • Computer-assisted application and hiring process
  • Attend in-store and outside recruiting activities
  • Maintain recruiting materials, applications, policy sign-off forms
  • Retain records of interviews and hiring process

HR Administration

• Order and assign uniforms, name badges, and office supplies.
• Handle outgoing/incoming mail, Administrative Coordinator email account, and maintain office files.
• Update breakroom HR information boards and legal compliance posters.
• Serve as liaison between HR, Payroll, and Benefits Departments:
  • Handle payroll and benefits administration issues
  • Work with Store Director and HR representatives on personnel issues
• Submit and process payroll timely; maintain Time and Attendance Reports, Correction Forms, schedules, and personnel records per company guidelines.
• Coordinate, input, and track leave paperwork; process reinstatements, terminations, and personnel status changes.
• Maintain and retain employee HR records securely; keep medical files separate from personnel files.

Recognition & Office Management

• Coordinate recognition programs.
• Ensure proper cleanliness and neat appearance of the office area.

General

• Perform all job duties safely, accurately, and with honesty and integrity.
• Other necessary and required duties.