Administrative Business Process Manager - Onsite Nashville, TN

Vanderbilt University Medical Center; United States; On-site; USD 85,000 - 115,000; Full time

Job summary

Vanderbilt Health in the United States is seeking an Administrative Business Process Manager to support the Perioperative and Perioperative Education teams. You will handle onboarding, access management, training coordination, records management, and process support to ensure smooth day-to-day operations and a positive experience for new employees.

The role requires strong Excel, SharePoint, and REDCap experience, the ability to manage multiple priorities in a fast-paced healthcare setting, and

Qualifications

• Strong Microsoft Excel skills with data tracking and reporting.
• Experience using SharePoint for document management and collaboration.
• Experience with REDCap or similar database/workflow systems.
• Ability to work independently with minimal supervision.
• Experience supporting healthcare operations, education programs, or clinical departments.
• Strong organizational skills and attention to detail.
• Experience coordinating onboarding, orientation, or training activities.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Strong written and verbal communication skills.

Responsibilities

• Ensures effective operation of the area through program development and cross‑functional coordination.
• Manage and support business functions within the department.
• Ensure strategic goals are met and analyze and apply strategic elements.
• Collect data, evaluate information, present options and communicate decisions.
• Develop communications to support improvement plans, including proposals and policies.

Skills

Microsoft Excel

SharePoint

REDCap

Independent work

Healthcare operations

Attention to detail

Onboarding

Multitasking

Communication skills

Education

Bachelor's degree

Job description

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world‑class care to the people of the Mid‑South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization: Admin/Perioperative Services

Admin Job Summary: The Administrative Business Process Manager provides operational, onboarding, systems, and administrative support for the Perioperative (Periop) and Perioperative Education teams. This role serves as a key resource for employee onboarding, access management, training coordination, records management, and process support, ensuring the smooth day‑to‑day operation of departmental functions. The Administrative Business Process Manager plays a critical role in creating a positive experience for new employees while ensuring operational processes are executed accurately and efficiently.

Preferred Skills & Experience

• Strong Microsoft Excel skills, including spreadsheet management, tracking, reporting, and data organization.
• Experience using SharePoint for document management, collaboration, and information sharing.
• Experience with REDCap or similar database, survey, workflow, or access management systems.
• Ability to work independently and manage assigned responsibilities with minimal supervision.
• Experience supporting healthcare operations, education programs, or clinical departments.
• Strong organizational skills with exceptional attention to detail.
• Experience coordinating employee onboarding, orientation, or training activities.
• Ability to manage multiple priorities in a fast‑paced healthcare or operational environment.
• Strong written and verbal communication skills.

Key Responsibilities

• Ensures the most effective operation of the area through program development and management, process improvement and coordination of processes across functions.
• Manage and support business functions within the department.
• Ensure that strategic goals are met, analyze and apply strategic elements effectively.
• Collect data, evaluate information, present options and recommendations, clearly communicate decisions, and collaborate with others on team.
• Develop communications that support strategic and operational improvement plans to include presentations, proposals, policy and procedures, and business summaries.

Technical Capabilities

• Clerical/Administrative (Advanced): Clerical/Administration is a skill which includes most clerical and administrative functions typically carried out by secretaries, administrators and others who perform a clerical role. Among the duties are: Ad Hoc Reporting, Calendar Maintenance, Data Entry, Document Duplication, Document Filing and Maintenance, Document Preparation, Employee Record Maintenance, Employee Time Recording, Faxing and Electronic Mailing, Inventory Management, Mail Sorting and Distribution, Meeting Coordination and Scheduling, Message Management, Receptionist Tasks, Special Projects, Spreadsheet Preparation, Travel Arrangements, and Word Processing and Typing.
• Operations Planning (Intermediate): Anticipates resource needs to meet objectives and implements appropriate processes.
• Business Results (Intermediate): Ability to achieve business results while focusing on quality, customer satisfaction, and stewardship.
• Compliance (Intermediate): Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.
• Human Resources Policies and Procedures (Intermediate): Knowledge, adherence and application of human resources policies and procedures.

Administrative Functions

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce.

High‑achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities

• Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance.
• Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment.
• Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area.
• Team Interaction: Provides informal guidance and support to team members.

Core Capabilities

• Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.
• Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.
• Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
• Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
• Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.
• Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
• Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.
• Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
• Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
• Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.
• Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
• Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short‑term challenges.
• Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications

Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 3 years Education: Bachelor's

Benefits

• comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Equal Opportunity Employer

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled. PEOPLE ARE AT THE HEART OF ALL WE DO.

Company Overview

Great health care takes great people. We’re looking for like‑minded individuals driven to make a difference. We invite you to explore careers at Vanderbilt Health, where we value collaboration, embrace continuous learning and foster an environment where everyone can thrive. We’re the largest private employer in Middle Tennessee, with a growing team and an expanding footprint across towns and communities throughout the region. We employ more than 43,000 people who work in inpatient and outpatient clinical care, research and graduate medical education. Our employees also serve in critical supporting roles in administration, information technology and informatics, finance, legal and community affairs, communications and marketing, fundraising, groundskeeping and facilities, and many other departments. Our growing academic health system has more than 2,100 licensed hospital beds at eight hospitals: Vanderbilt University Hospital Monroe Carell Jr. Children’s Hospital at Vanderbilt Vanderbilt Psychiatric Hospital Vanderbilt Stallworth Rehabilitation Hospital Vanderbilt Bedford Hospital Vanderbilt Clarksville Hospital Vanderbilt Tullahoma‑Harton Hospital Vanderbilt Wilson County Hospital Vanderbilt Health is the Mid‑South's largest provider of specialty care, with hundreds of outpatient clinic and surgical locations throughout the region, and Tennessee’s only National Cancer Institute‑designated Comprehensive Cancer Center for adults and children. We are one of the nation’s busiest critical care centers, home to Middle Tennessee’s only Level 1 Trauma Center and Burn Center for adults and children, and Middle Tennessee’s only Level IV Neonatal Intensive Care Unit. We are the nation’s largest transplant center, and last year we performed the most heart transplants than any center worldwide. Vanderbilt Health is an epicenter for biomedical research, winning over $1 billion in annual research awards from government, industry, foundations and donors. We are also a national leader in medical training and education, with the largest clinical training center in the Mid‑South and the only training center in Tennessee for many adult and pediatric specialties. We’re honored to be consistently considered among the nation’s best hospitals for quality, safety and patient satisfaction. Three of our hospitals - Vanderbilt University Hospital, Vanderbilt Psychiatric Hospital and Vanderbilt Wilson County Hospital - have been awarded a Five‑Star Quality Rating from Medicare. We support each other and encourage excellence among every member of our workforce. High‑achieving employees stay at Vanderbilt Health for professional growth opportunities, competitive compensation and benefits, and a sense of community and purpose. Join us in advancing health care.

Vision and Mission

The world leader in advancing personalized health Our mission: Personalizing the patient experience through our caring spirit and distinctive capabilities