Administrative Associate - Women's Services

UNC Health; North Carolina; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

PTO hours

Benefit package

Job summary

UNC Health Women’s Services in Chapel Hill seeks a highly organized Administrative Associate to support birth certificate reporting and interactions with the state of North Carolina. This full-time role offers a day shift, 40 hours per week, with 8-hour shifts between 7am and 6pm, Monday through Friday.

The position emphasizes organization, discretion, and a broad range of duties, including scheduling, records handling, patient registrations, and basic financial record-keeping.

Qualifications

• Customer-focused and can resolve customer problems.
• Proficient in Microsoft Office for reports and documents.
• Able to learn and master scheduling systems.
• Coachable and receptive to feedback for continuous improvement.
• Accountable for performance and customer service outcomes.

Responsibilities

• Expedites non-routine purchases for departments and may maintain inventory.
• May train others using verbal and written communication.
• Schedules providers, staff, facilities, home care and/or patients, including travel and meetings.
• Prepares and maintains basic financial records.
• Prepares complex forms, reports, and documents using templates; edits communications.
• Procures and files records, verifies accuracy and resolves discrepancies.
• Registers patients, collects payments and insurance information; may verify eligibility.
• Represents UNC Health System in budgets, payments, and inventory to support goals.
• Responds to customer inquiries and complaints, including handling third-party providers.

Skills

Customer Focus

Microsoft Office

Scheduling System

Coachability

Accountability

Fiscal Responsibility

Conflict Resolution

Communication Skills

Education

High school diploma or GED

Job description

Women's Services is seeking a highly organized and motivated Administrative Associate that will will play a key role in supporting our birth certificate reporting and working with patients and the state of North Carolina.

Position Offering

• Shift: Day shift. No weekends and no holidays.
• Hours: Full Time; 40 hours a week; 8-hour shifts between 7am and 6pm, Monday - Friday.
• This position qualifies for an extensive benefit package including PTO hours

Summary

May perform duties of an administrative representative but with greater autonomy and discretion. Work involves a greater knowledge of office/clinic procedures and practice, independent judgment and problem-solving skills.

Responsibilities

• Expedites non-routine purchases for departments as delegated. May maintain inventory of supply
• May train others using verbal and written communication
• Performs more complex scheduling of providers, staff, facilities, home care and/or patients (involving critical meetings or multiple medical procedures as an example). Coordinates meetings, workshops, and other events, including travel, based on predetermined needs.
• Prepares and maintains basic financial records
• Prepares complex forms, reports, presentations and other documents requiring a higher level of proficiency with software. Creates, proofreads or edits correspondence and documents for internal and external circulation based on existing templates.
• Procuring and filing records, researching lost or missing records, and posting information to records or ledgers in accordance with established procedures and systems. Checks records to verify accuracy and compliance with rules and procedures of appropriate system. Resolves discrepancies by contacting appropriate office to obtain information on source of discrepancy and correcting any errors.
• Registering patients and completing encounter forms. Collecting patient payments and insurance information and making proper referrals to financial departments. May contact insurance companies directly to verify/determine eligibility. May also verify previous balance owed to UNCH.
• Represents UNCHCS with internal and/or external entities in regards to budget, payments, collections, inventory to accomplish organizational goals.
• Serves as a second level of response to customer inquiries and complaints in person, by phone and/or electronic communication. This may include working with third party providers.

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• One (1) year of clerical or administrative experience.
• If Bachelor's degree, no years of experience is required
• If Associate's degree, no years of experience is required

Knowledge/Skills/and Abilities Requirements

• Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation

Job Details

• Legal Employer: STATE
• Entity: UNC Medical Center
• Organization Unit: Womens Services
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Salary Range: $18.48 - $25.89 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity
• Work Assignment Type: Onsite
• Work Schedule: Day Job
• Location of Job: US:NC:Chapel Hill
• Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.