Administrative Assistant - US

2024 New Logo; Wixom (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

RESA Power is seeking an Administrative Assistant in Wixom, MI to provide top-tier customer service and administrative support for the facility. The role involves handling time and expense reporting, CRM data entry, and cross-department collaboration.

Prospective candidate should have a high school diploma or GED, strong MS Office skills, and excellent communication abilities. The position emphasizes accuracy, independence, and efficient work habits.

Qualifications

• Must have a high school diploma or GED.
• Strong MS Office skills.
• Excellent written and verbal communication.
• Demonstrated customer service skills.
• Strong attention to detail.
• Able to work independently; able to organize, plan and prioritize work.

Responsibilities

• Provide high level internal and external customer service by answering questions, completing administrative tasks and support in a timely, efficient manner.
• Enter time worked on jobs and compile daily reports per location and customer requirements.
• Enter expenses for jobs and compile daily reports per location and customer requirements.
• May assist operations and other departments by completing assigned tasks, including setting up new customers and opening jobs in the system.
• Verify billing readiness and shipping information in the system for POs.
• Complete job cost analyses for assigned jobs.
• Data entry and maintenance in the CRM system.

Skills

Customer service

MS Office

Written and verbal communication

Attention to detail

Independent work

Organize and prioritize

Education

High School diploma or GED

Tools

CRM System

Excel

Word

Job description

Wixom, MI
50613 Varsity Ct
Wixom, MI 48393, USA

Description

Position Summary

Under the direction of the General Manager or other location management, the Administrative Assistant is a customer service focused position that provides administrative support for the facility to ensure the office is operating effectively and efficiently.

Job Responsibilities

• Provide high level internal and external customer service by answering questions, completing administrative tasks and support in a timely, efficient manner.
• Responsible for entering time worked on jobs and breaking the information down in a daily report as per location and Customer requirements.
• Responsible for completing expense entry for jobs and breaking the information down in a daily report as per location and Customer requirements.
• May assist operations and other departments by completing the following as assigned:
• Responsible for setting up new customers as per company policy and procedure.
• Open jobs in the system by utilizing customer work order or customer purchase order.
• Verifies completed is ready to bill and shipping information is in system for PO.
• Completes job cost analysis for specified job(s) as assigned.
• Responsible for data entry and maintenance in the company’s Customer Relationship Management

System (CRM) to include:

• Assisting with gathering information for the team to assist HR, Accounting, Safety and/or other Company or Customers.
• Observe all safety rules and Best Practices; Follow all company policies and procedures.
• Complete reports in Excel, Word or other company sponsored programs as assigned.
• Demonstrate a continual effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively with other departments to provide quality and seamless operation.
• Perform filing both electronically and paper.
• Clerical support for quotes and final report preparation for customers.
• Completes other duties as assigned.

Required Experience and Qualifications:

• High School diploma or GED and 1 year of a mix of education and experience.
• Strong MS office skills.
• Strong written and verbal communication skills
• Demonstrated Customer Service skills.
• Strong attention to detail.
• Able to work independently; Able to organize, plan and prioritize work

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

• We pride ourselves on our integrity and expertise. We don’t cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You are on time and preplan time off.

We are customer driven

• Our number one concern is our customers and our long-term relationships with them prove our dedication.
• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and following instructions from management.

We focus on growth

• We are dedicated to growing the company and our employees.
• You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
• You seek out new assignments and assume additional duties.
• You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

We solve problems

• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
• You efficiently and thoroughly complete assignments.
• You perform work assignments independently.
• You propose new ideas and find better ways of doing things.
• We are efficient, reliable and no nonsense. We work hard, but we also play hard.
• You follow through on commitments in a timely way.
• You produce easily understandable and accurate reports that meet customer and/or Company expectations.
• You actively listen. You seek advice and help as appropriate.
• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

We build strong relationships

• Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.
• You collaborate to create the best solutions for each other and our customers.
• You build strong relationships within the team, across RESA departments and locations and with customers and vendors.

Additional Information

Travel: 0-5%

Physical Demands: Occasionally lifting 25lbs . Position sits completing computer and phone work.

RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.