Administrative Assistant/Receptionist Pro+Kinetix Physical Therapy & Performance

Cosmotek College; Oakland (CA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Free parking

Gym membership

Health insurance

On-site gym

On-the-job training

Opportunities for advancement

Paid sick time

Job summary

Cosmotek College in Oakland seeks a Patient Experience Specialist to ensure outstanding patient experiences while maintaining a high level of organization. Responsibilities include welcoming patients, overseeing scheduling, managing clinic operations, and ensuring a clean and inviting environment.

This role offers opportunities for long-term career growth, performance bonuses, and a supportive work culture. Candidates should be confident, communicative, and possess strong organizational skills.

Qualifications

• Confident, outgoing individual with high-energy and effective communication.
• Detailed-oriented and organized with strong emotional intelligence.
• Experience in customer service preferred.

Responsibilities

• Ensure exceptional patient experience at the clinic.
• Oversee phone performance and appointment scheduling.
• Maintain a clean and inviting clinic environment.
• Manage patient feedback and retention strategies.

Skills

Customer service

Strong communication

Organizational skills

Emotional intelligence

Education

High school or equivalent

Job description

Full job description

Why You’ll Love This Role:

• Join an Award-Winning Team– Pro+Kinetix has been recognized as theBest Physical Therapy Clinic in Oaklandmultiple times and has over350 five-star reviewsfrom happy patients. You’ll play a key role in maintaining that reputation.
• Be the Energy of the Clinic– We’re looking for someone who isbubbly, optimistic, and welcoming. Your enthusiasm sets the tone for the entire office.
• Grow with Us– We are expanding and want someone looking for along-term careerwith opportunities to advance.
• Earn More with Performance Bonuses– Yourimpactwill be rewarded withbonusesbased on clinic performance and patient satisfaction.
• Work with a Close-Knit, Supportive Team– No corporate bureaucracy here. We are asmall, tight-knit businesswhere your work truly matters.
• Enjoy Real Work-Life Balance– No late nights, just a role where you can thrive and feel appreciated.

Who We’re Looking For:

• We need aconfident, outgoing individualwho thrives on making people feelwelcomed, supported, and valued. If you arehigh-energy, love creating smooth operations, and excel in leadership, this is for you.
• You bring positivity into every interaction– People are naturally drawn to your energy, and you make every space more welcoming.
• You’re a natural communicator– Whether talking to a patient, a team member, or a doctor, you can make conversations flow with ease.
• You take initiative– You see what needs to be done and handle it without waiting for instructions.
• You are highly organized and detail-oriented– You take pride in keeping operations smooth and efficient.
• You have strong emotional intelligence– You understand people, pick up on unspoken cues, and navigate different personalities effectively.
• You enjoy mentoring others– Coaching and helping people succeed motivates you.
• You are looking for a career, not just a job– You want to be part of something meaningful and long-term.

What You’ll Be Doing:

As the Patient Experience Specialist, you’ll be ensuring an exceptional patient experience while maintaining high levels of organization.

Patient Experience & Clinic Operations

• Be thefirst friendly facepatients see, setting the tone for a welcoming experience.
• Overseephone performance, appointment scheduling, and check-ins.
• Ensurebilling, collections, and funding processesrun smoothly.
• Maintain aclean, organized, and inviting clinic environment.
• Managepatient feedback, reviews, and retention strategies.

Clinic Space & Efficiency

• Ensure thefront desk and waiting arearemain warm and inviting.
• Keeptreatment rooms and gym areasstocked and well-maintained.
• Identify and resolvefacility issuesto keep the space in excellent condition.

Operational & Business Support

• Ensure compliance withdigital checklists and patient tracking systems.
• Overseescheduling, invoicing, and administrative duties.

Perks & Benefits:

• Be Part of an Award-Winning Team– Work at one of thebest physical therapy clinicsin the Bay Area.
• Positive, Supportive Work Culture– Work with afriendly and collaborative teamthat values your contributions.
• Opportunities for Career Growth– This is along-term leadership rolewith room for advancement.
• Performance Bonuses– Earn additional compensation forachieving goals and enhancing the patient experience.
• Free Gym Access– Work and stay active in the same place.
• Make a Real Impact– Your leadership directly contributes to the clinic’s success and culture.

If this sounds like the right opportunity for you, apply today and we’ll get back to you within 24 business hours!

Pay: $20.00 – $25.00 per hour

Benefits:

• Free parking
• Gym membership
• Health insurance
• On-site gym
• On-the-job training
• Opportunities for advancement
• Paid sick time

Medical Specialty:

• Orthopedics
• Physical & Rehabilitation Medicine
• Sports Medicine

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person