Administrative Assistant - PDHC

Aveanna Healthcare; Wilkes-Barre (Luzerne County); On-site; USD 35,000 - 52,000; Full time

Job summary

Aveanna Healthcare in Wilkes-Barre, PA seeks an Administrative Assistant to support the Pediatric Day Health Center’s daily operations. You will assist the Administrative Director and Clinical Manager, manage front-office tasks, and ensure top-tier service for families and staff.

Responsibilities include maintaining licenses, ordering supplies, processing new hire paperwork, data entry into SAM, and coordinating transportation and attendance reports.

Qualifications

• High school diploma or GED required.
• Minimum of two years of general office experience.
• Proficient typing and Microsoft Office skills.

Responsibilities

• Assist Administrative Director and Clinical Manager with front office operations.
• Maintain nurse licensure and credential expirations to ensure compliance with state and federal regulations.
• Order and manage supplies for clinical operations — including forms, medical provisions, equipment, and marketing materials.
• Assemble and submit new employee paperwork to corporate for processing.
• Triage calls to support clinical and staffing operations.
• Accurately enter patient and employee data into SAM.
• Compile and enter QI data for monthly tracking.
• Sort, file, and maintain patient and employee records.
• Prepare and copy orientation packets for new hires.
• Greet visitors, assist families, and direct them to appropriate staff.
• Document pick-up and drop-off times for children and prepare transportation and attendance reports.
• Maintain knowledge of emergency procedures and assist nursing staff as needed.
• Report all complaints immediately to the administrator.

Skills

Typing

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Position Overview

PDHC Administrative Assistant plays a key role in keeping our Pediatric Day Health Center running smoothly. This position oversees day-to-day office operations and provides top-tier customer service to both internal and external clients, supporting all clinical and operational activities within the branch.

Location: 53 Gravel Street, Suite C, Wilkes Barre, PA 18705

Essential Job Functions

• Support the Administrative Director and Clinical Manager in organizing front office operations.
• Maintain nurse licensure and credential expirations to ensure compliance with state and federal regulations.
• Order and manage supplies for clinical operations — including forms, medical provisions, equipment, and marketing materials.
• Assemble and submit new employee paperwork to corporate for processing.
• Triage calls to support clinical and staffing operations.
• Accurately enter patient and employee data into SAM.
• Compile and enter QI data for monthly tracking.
• Sort, file, and maintain patient and employee records.
• Prepare and copy orientation packets for new hires.
• Greet visitors, assist families, and direct them to appropriate staff.
• Document pick-up and drop-off times for children (center-based positions only) and prepare transportation and attendance reports.
• Maintain knowledge of emergency procedures and assist nursing staff as needed.
• Report all complaints immediately to the administrator.

Requirements

• High school diploma or GED.
• Minimum of two (2) years of general office experience.
• Proficient typing and Microsoft Office skills.

Preferences

• Experience in payroll and/or human resources.
• Background in private duty, home care, or healthcare settings.
• Advanced Excel skills a plus.

Skills & Abilities

• Maintain confidentiality and professional boundaries.
• Remain calm, organized, and professional in stressful situations.
• Strong attention to detail and time management.
• Effective problem-solving and conflict resolution abilities.
• Excellent communication and organizational skills.

Physical Requirements

• Ability to speak, read, write, and understand English.
• Frequent lifting or carrying up to 25 lbs; occasional lifting up to 50 lbs.
• Ability to walk, stand, bend, kneel, and twist for extended periods.
• Ability to sit and climb stairs as needed.
• Must have adequate vision and hearing acuity.

Work Environment

• Performs duties in an office environment during agency operating hours.
• Must be able to function in varied environments, which may involve exposure to allergens or other conditions.
• Possible exposure to blood, bodily fluids, or infectious diseases.

Other Duties

This job description is not designed to cover all activities, duties, or responsibilities that may be required. Duties and responsibilities may change at any time with or without notice.

Equal Employment Opportunity & Affi irmative Action

Aveanna provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.

We comply with all state and local laws governing nondiscrimination in every location where the company operates. This policy applies to all employment terms and conditions — including recruiting, hiring, promotion, compensation, and training.

CCPA Notice for Job Applicants, Contractors, and Employees Residing in California