Administrative Assistant III, ENT

Beth Israel Deaconess Medical Center, Inc.; Boston (MA); On-site; USD 29,797 - 40,101; Full time

Job summary

Beth Israel Deaconess Medical Center, Inc. is seeking an Administrative Assistant III to support the ENT Department in Boston, MA. This 100% onsite role requires providing crucial administrative support to physicians and ensuring efficient operations within the department.

The candidate should possess a high school diploma, with 3-5 years of relevant experience and proficiency in Microsoft Office applications. Responsibilities include handling calls, scheduling appointments, and coordinating patient care processes alongside other staff.

Qualifications

• 3-5 years related work experience required.
• Experience with computer systems, including web-based applications essential.

Responsibilities

• Provide administrative support to physicians in various roles.
• Answer and screen telephone calls.
• Schedule patient appointments and coordinate with hospital staff.

Skills

Written Communications

Oral Communications

Customer Service

Team Work

Education

High School diploma or GED

Associate's degree preferred

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Administrative Assistant III position will support the ENT Department at Beth Israel Deaconess Medical Center in Boston, MA. The schedule will be Monday through Friday, 8:30am – 5pm. This role is 100% onsite.

Job Description

Provides administrative support to physicians in their clinical, academic, research and leadership roles.

Essential Responsibilities

• Answers and screens telephone calls.
• Takes accurate messages or directs call to the appropriate person.
• Greets and directs patients, families, visitors and staff.
• Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.
• Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments.
• Schedules patient appointments utilizing scheduling tools and resources.
• Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
• Obtains patient information and materials as needed from referral sources.
• Prepares patient records for clinical activities and maintains patient records for physicians.
• Acts as liaison with other departments and external customers in a calm and supportive manner.
• Handles confidential information appropriately and explains policies and procedures when necessary.
• Maintains physician's administrative and clinical calendars.
• Types correspondence, manuscripts and documents that may require complex formatting.
• Composes routine correspondence.
• Transcribes letters and patient notes as needed for physicians and/or facilitates notes and letters in CCC system.
• Prepares and distributes materials for meetings and committees.
• Actively assists and supports licensed practitioners by queuing prescriptions for renewal and performing the initial review of medication listings for accuracy in the electronic medical record (Web OMR).

Required Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 3–5 years related work experience required.
• Experience with computer systems required, including web‑based applications and some Microsoft Office applications (Outlook, Word, Excel, PowerPoint or Access).

Competencies

• Written Communications: ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: ability to work collaboratively in small teams to improve the operations of the immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving; ability to remain calm in stressful situations.

Physical Nature of the Job

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.

Pay Range

$21.63 – $29.11 per hour. Actual compensation may exceed the base hourly rate depending on seniority, education, training, relevant experience, certifications, geography of work location, job responsibilities, or other applicable factors. Additional pay may be available for shift differentials, call pay, premium pay, overtime pay and other practices in accordance with the law.

Vaccination Requirement

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Equal Opportunity Employer

Equal Opportunity Employer. Veterans and individuals with a disability are encouraged to apply.